Aurigny Air

GCI-MAN-GCI. No queues at check-in desks. Flight on time. Free drinks on board. Helpful crew. Bussing at Manchester due to customs requirements. Baggage handling at Manchester very slow. On return no check-in queue plane pushed back 5mins early. Good value for money free baggage too.

EMA-GCI return. Both legs on time. Friendly ground staff and onboard ATR 72 aircraft. Excellent updates from the flight deck and cabin crew offered free drinks & newspaper which is unusual these days. Free hold baggage included in ticket price which is good value. This airline puts many of its bigger rivals to shame.

Check-in at Manchester was awful we waited 20mins to check-in. The check-in agent couldn't change my seat no other staff to help. Flight late departing no announcements and no gate staff to ask with a scrum to board when finally called. Aircraft clean but seating cramped and seat broken and kept reclining - after the cabin crew asked 3 times for me to move it she finally listened that it was broken. Cabin crew were not very friendly and on arrival waited 15mins for baggage - GCI airport is tiny and no other flights in so cant understand the wait. Return flight delayed - and on arrival parked at the terminal and yet had to be bussed around the airport. Overall dated airline.

Excellent flights to Guernsey & return. Attentive staff. ATR72 aircraft ideal for route. In flight free drinks welcomed and puts rivals to shame.

STN-GCI-STN. Overall package was professional and good value for money. The ATR -72 used felt like a white-knuckle ride for much of the journey - don't know if these aircraft are affected more by the turbulence. Attentive and cheerful FAs on both sectors and good updates from the flight deck. Only reason for not awarding more marks was a 2hr delay on return leg not entirely attributable to Aurigny and well dealt with. This airline really puts some of the larger carriers to shame regarding their standards of customer care.

STN to Jersey. Everything on time check-in sluggish at both ends but inflight service important to this airline. Free tea coffee or soft drinks and polite cabin crew though some announcements difficult to understand.

Gatwick - Guernsey. Showed up only slightly early for check in. Thought we were in for a shocker with the wait but luckily it was for the check in desk neighbor Viking airlines. Auringy desk (of course) had nobody there. Plane was clean. Service fantastic. Free paper was a nice touch and best airline tea.

Jersey to Guernsey the early flight. Everyone who likes to fly should fly this route. The Trislander is a real plane and you get to see it all happening from start to stop. Excellent value and a good experience all round.

Gatwick - Guernsey Return. ATR72 clean and tidy. Both legs on time. Seat pitch tight if you are tall but acceptable for 45 minute flights. Complimentary soft drink cabin crew working fast to complete full service in tight time constraints. Overall a good regional carrier but with one irritating gripe. There is a £3 fee to choose your seat in advance this under the current climate is not too bad. However if you book a fully flexible ticket and subsequently change your flight although there is obviously no fee for changing your flight you will be expected to pay the £3 AGAIN if you want to choose a seat on the new flight. If you are on a flexible ticket you should really only have to pay the fee for choosing a seat once.

LGW-GCI. Very good flight no add-ons like FlyBe etc. Good price online check in free drink and a new ATR72 great value.