✅ Verified Review
| We had booked our flights and prepaid for selected seats in February 2016. We chose to sit on row 19a and c on both flights. Flew out from Manchester to Guernsey on 2nd August 2016, flight had slight delay but nothing too bad. Service onboard was rushed, drinks and duty free served very early into the flight, then cabin crew sat and chatted for the rest of the flight. The return flight was a shambles. Upon arriving at Guernsey airport we were asked if we would like to change our seats, I declined this offer. Upon boarding at the gate I was given different seat numbers from those I had chosen and paid for. I explained to the gate staff that I had chosen my seats prior to the flight and wished to sit on those seats, the gate staff looked at me and told me to sort it out with the crew. Upon boarding the aircraft the stewardess was heard to say that the seats we had been allocated were in the same area of the plane, so could not see a problem. I stated that we required our chosen seats, which other passengers were sitting on. She did ask these passengers to move, which they did. If we had accepted the alternative seats, there was infact passengers sitting on these too. Again the drinks were served very early in the flight, but this time there was an announcement stating there was no hot water so only cold drinks could be served. Quickly after this came the duty free. The cabin crew spent the rest of the flight chatting to a passenger who also worked with the airline, talking very loud so that announcements made by the pilot could not be heard. I have flown on many airlines in the past, both scheduled and chartered. I feel that the price charged is very high, considering it is only a 70 minute duration, and the service offered is extremely poor. What is the point of giving passengers the option to pre-book and pay for seats it their request is not provided? I can now understand why Aurigny Air is receiving such bad press recently.