Atlasglobal

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 75 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

"staff were friendly"

(United Kingdom)

Quick boarding with Atlasglobal. The gate number changed several types which was quite confusing. Once onboard the aircraft is clean, staff were friendly, very comfortable seats. Most comfortable I've flown with. Good food. Asked for wine and got a glass instead of the small bottle that other airlines usually give to you. Other than that great flight from Istanbul to London.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to London
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Atlasglobal customer review

(Turkey)

Easy and very quick check in process at Ataturk Airport. Friendly check in staff. Boarding process very long though. Waited in a bus for nearly 20 minutes then took a very long slow ride in the bus to board the plane. The onboard experience was really very good. Staff were friendly, the breakfast served was much better than other airlines operating in Turkey and the aircraft was clean. A really pleasant experience.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Erbil
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"overall a decent experience"

(Turkey)

Short Atlasglobal flight from Ercan in Cyprus to Istanbul. Check in was performed via mobile and very easy process at Ercan airport. Boarding was on time and departure was on time. Landing was delayed due to congestion at Ataturk. Inflight food and drink was more than acceptable considering the price of the ticket and length of flight. Seats are shaped so that your head moves back at an uncomfortable angle. Overall a decent experience compared to the prices of competing airlines on the same route.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteErcan to Istanbul
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"nothing to try to help me resolve this"

(United Kingdom)

The weather was horrible that day and there was an accident on the highway, with all the flights were also delayed. I still managed to get to the airport 90 minutes before departure, but there was only 1 person from the airline and he had gone to the boarding area and I could not get anyone to convince him to come help me. Other airline staff were trying to help me, including Ryanair which was ridiculous. They had no phone number to their office upstairs - nothing- nobody tried to help me even sort out an alternative way to get to Istanbul. Then I managed to get several phone numbers that just re-directed to their office in Turkey where no one spoke English. Atlasglobal took my money and ran with it and there was zero customer service - no phone number, no face, nobody - nothing to even try to help me resolve this. I've never encountered something like this before. All other airlines that day helped their customers book new flights without charging them, including Ryanair but I wasn't given any option except to attempt to go home after I'd been there for 6 hours. I had to go to Heathrow and pay for another flight and waste an entire day running around stressed because of them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuton to Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"the value for money is good"

(Netherlands)

The seats were good for leg space on my Atlasglobal flight from Amsterdam to Istanbul. They provided food, not the best but a good service nonetheless. Some of the cabin crew members were not friendly or very social. There was no interaction, rarely a smile. But the service was good once you asked for it, but do not expect friendly conversations or social behavior. Flight was on time, except for the last flight back to Amsterdam, but that was not the fault of the airline. However, the communication was not perfect when we were delayed. It would have been helpful if there was some message on why we were delayed. Delays happen a lot but people can get frustrated when they don't know why they are delayed. Overall, an okay airline with the basics being great. The value for money is good, but do not expect anything extra like the bigger companies. There is no entertainment, but the leg space and seats were really good, better than some KLM airplanes.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Istanbul
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Atlasglobal customer review

(Turkey)

One would think that in this day and age airlines would train their cabin crews to have at least some rudimentary skills in English. Not so on this airline. Most of the time communication had to be with hand signals and broken Turkish. The PA system was atrocious, I could never understand anything that was being said. As to the "refreshments", the cheese sandwich served was so hot it was almost melted, and was inedible. Seats were slightly more cramped than one is used to even for a budget airline. I was glad it was a relatively short flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteErcan to Istanbul
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

Atlasglobal customer review

(United Kingdom)

We flew from London Luton to Istanbul due to the difference in cost from the other large carriers like Turkish Airlines. Check in was quick and easy with no fuss. We approached our gate and boarded the aircraft with ease and no fuss. The crew on board were excellent - very helpful and pleasant to be around. Onboard catering was great and unexpected considering the modest price paid for the ticket. The overall experience I received was of an excellent standard and would definitely recommend to a friend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Atlasglobal customer review

(United Kingdom)

Flew with them earlier this year to Izmir via Istanbul. The first flight was delayed by over 3 hours due to technical issues with the plane which was falling apart and must have been at least 20 years old. There was no apology from the surly crew who wanted to do absolutely anything but their jobs. After finally taking off we were served some stringy stew which left much to be desired (although beers/wines were provided free of charge). Seats were horribly uncomfortable and the leg room unacceptable for a 5 hour flight. During the hours spent on the tarmac at Luton the crew were completely unwilling to help us in our attempts to contact Atlasjet reservations - we'd realised by this point that we'd be missing our connection and needed to re-book. Upon landing in Istanbul 3 hours behind schedule we found we'd missed our connecting flight - we had already accepted this would be the case and so were unsurprised but when we went to Atlasjet's ticketing desk to ask to be moved to the next flight we were told it wasn't their problem and as per their terms and conditions we would have to pay for a new flight. We couldn't believe that despite our delay being entirely their fault they were unwilling to move us to the next flight. We ended up forking out over £100 per person to continue on to Izmir with another airline. All in all this airline is seriously let down by their awful staff - the complete opposite of the friendly and helpful staff at Turkish Airlines.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
10/10

Atlasglobal customer review

(United Kingdom)

We flew From London Luton to Istanbul Ataturk in Mid-February. After investigating other similar flights AtlasJet (Atlas Global) were about half the price of Turkish Airlines. AtlasJet only fly from London Luton which is a massive bonus for us as we live only 10 miles away from Luton. Our check in and security at London Luton was very quick and easy. Check in etc at Istanbul was harder due to the fact that Turkey have a double screening procedure (Security when just enter the Airport and extra security through to the departures lounge after your check in). Both flights took off a bit late (only 15-20 minutes) but both flights arrived on time. Flight times we thought were excellent with a noon departure to Istanbul and 9am Departure to London Luton. Our outward flight to Istanbul was full but the homeward bound flight to London Luton was less than half full and passengers were allowed to spread out after take-off to either sleep or relax more. We were also served a good quality hot meal which included Turkish wine and beer at no extra cost and the female flying chef who served Turkish cakes near the end of the flight that she had made on board was different and a good U.S.P when compared to other flight carriers. For the price we very impressed with the overall service. The plane used was excellent clean and the seat and leg room was good.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

Atlasglobal customer review

(United Kingdom)

We flew Luton to Istanbul Ataturk. The flight was about half the cost of B.A. or Turkish airlines. Check in at Luton was quick and easy. Check in at Istanbul was completed mostly online. We took off late in both directions but arrived on time. We were served a hot meal with wine at no extra cost. For the price I was impressed with the service. The plane was clean and seat and leg room ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes