ASKY Airlines

✅ Trip Verified |   Purchased ticket direct from Asky Airlines for flights from Abidjan to Nairobi with transfer in Lome. When arrived in Lome we were told the second leg to Nairobi was cancelled, no explanation given. Later staff told us we were being sent back to Abidjan and from there would take a direct flight to Nairobi with Kenyan Airlines. However Asky ground staff didn't have boarding passes or documents for the flight to Nairobi and told us to get our boarding passes at the Keyna Airlines desk in Abidjan. When we asked how to do this when the desk was airside and most people didnt have visas to enter into Ivory Coast. The Asky staff looked dumbfounded. Then they said someone from Asky would meet us in Abidjan and get us through the transfer area. Of course there wasn't anybody there and we (about 20 people in all) spent over an hour arguing with Abidjan airport ground staff and trying to convince them we had tickets to Nairobi. Eventually we got new boarding passes printed and let transfer. Nobody from Asky staff ever turned up. During the whole time in Lome Asky staff kept passing the issues from one staff member to the other, very unprofessional and totally clueless. We arrived in Nairobi 12 hours later. Didn't receive any compensation, not even a food voucher.

✅ Trip Verified | My trip wasn’t planned, it was a last minute thing, had to find a flight going to Bangui in 2 days, only flight available was ASKY, 5 years ago had a horrible experience with ASKY but had no choice but to fly them. Going to Bangui flight was good, flight attendants were great, joyful, easy to talk to, good manners and helpful, I was shocked and surprised but in a good way. Bangui to Lome flight, KP 035 was terrible, same bad experience all back, flight attendants super nasty, bad attitude, bad service, impolite, miserable people. They need to go back to learn how to react with customers! Don’t bring your bad mood to your job! People on the plane are paying customers, they deserve respect. ASKY should do better!

✅ Trip Verified | Both Ethiopian Airlines and Asky Airlines have failed to deliver the services that I paid for. Asky Airlines canceled our flights as we stood at the airport without a single announcement being made. We did not receive an explanation as to why the flight was cancelled and we're provided different explanations from every single person that we spoke with from the airline. I emailed Asky regarding the cause of the cancellation and have yet to receive a response from anyone. Since I had booked my flight directly through Ethiopian Airlines, I called their customer support and somehow the Ethiopian Airlines rep was also unable to get any feedback from Asky Airlines. How is it possible for Ethiopian Airlines to be a strategic partner to Asky Airlines and not know when there's disruptions with their connecting flights or be able to communicate adequately between the two airlines. Even worst, when Asky Airlines tried to reschedule us for the next flight, they went through the entire process of rebooking and generating boarding passes only to come back and tell my wife and I that the plane was full for our rescheduled flights. So after several hours of waiting in Accra Airport we were forced to stay an extra day for the next available flight back to the US. It gets even worst, because the final destination for our new flight is in a different location in the US since the airline doesn't seem to be able to find any other flight options. So now not only do I have the cost of losing a day of travel, but I also have the cost of having to book another flight from the new destination in order to get home. This is absurd! When my wife and I booked with Ethiopian and Asky Airlines, we thought we would give them a chance to prove themselves despite all of the negative reviews that we had read online. We have learned our lesson and will never fly with either of these airlines again.

✅ Trip Verified | My flight got canceled without any notice and they did not care at all or even apologize. They changed my itinerary and refused to pick up my call on their so call called WhatsApp call Center. This is the worst airline ever, please do not fly with them ever! They have no respect for their clients

Not Verified | Flight was supposed to depart around 10:45 morning apparently the crew was not available and it got delayed by 2hrs. Once the crew arrived they started boarding the flight and after few mins of boarding completion the flight was about to take off they once again returned back. The captain kept us waiting and after 1hr, captain announced everyone must disembark the flight. So during this process nor the captain or Asky management team didn't even turn back to apologise the passenger and no information about alternate arrangement. Their service is outrageous.

Not Verified | This is by far the worst experience I have ever had with an airline. I made a transit from Lome to Accra. Dirty, old plane. I was afraid to touch anything onboard. Got to Accra and all 3 of my luggages were missing. 2 came two days later and now with over a week of going to the airport everyday to check, my last luggage is still missing. The company doesn't have anything on their site to report this. The airline service desk at the airport was no help at all. Still haven't heard from them.

✅ Trip Verified | Check in with rude staff. Boarding chaotic. On board the food served was utterly inedible - stale bread. Inadequate drink selection. Dirty aircraft, despite it not being that old. Rude cabin staff. Uncomfortable business class seat. Only positive was good ground handling of business class passengers on arrival in Lome.

Not Verified | Very Terrible Experience. I flew with Business Class but yet my luggage did not arrive. Have tried to call the ASKY office but cannot get information. No official communication has been made as to when we will get our luggage. Will never consider flying ASKY again if had an alternative.

Not Verified | I flew to Lome from Johannesburg. When l got my bag at arrival in Lome, the luggage wrapping was removed and my bag was damaged. I reported to Asky offices and they requested that I give them my empty luggage for investigating, which I did. They promised to give my feedback before I return as I was in Lome for a week. They never called back. I had to buy another suitcase. I have sent numbers of mails still no response except to acknowledge my query. The staff on board was rude to me, ne got so upset with me for asking her to give me a 2nd cup of tea.

✅ Trip Verified | Very disappointing, they are not reliable enough when it comes to luggage management. When checking it from Libreville to Johannesburg i had to take a connection flight from Lome, same airline but they couldn't check the luggage to Johannesburg. I have been instructed to collect the luggage from Lome and check in again to Johannesburg. When arrive in Lome access was dined by immigration visa was required. I reported to the Asky agent in Lome and advised all in order my luggage was sent Johannesburg. Then when I arrived in Johannesburg no luggage was found and was lost in Lome. I had to book a hotel for the weekend as i couldn't do my job without the luggage. I was very unhappy the way Asky handled this issue as i emphasized my luggage was a priority