✅ Verified Review
| Lome to Lagos. Horrible, it was nothing but a nightmare, and detestable experience. I regret ever buying that ticket and felt I just wasted my money and time. I got to Lagos on Dec 17th with only my hand luggage. I was told my two luggages did not make it to Lagos. They were left at Lome with others because our connecting flight the ASKY airplane is small and cannot carry too much load. They will be flown to Lagos at no particular date. So, I was asked to check with them every day. Meanwhile, I had no clothes, footwear and every item I was to use for my daughter's wedding on December 22nd was in those two suit cases. I checked on the airline for three consecutive days and could not go home with my luggage. I ended up repurchasing clothes for my entire stay and for my daughter's wedding. I was only able to collect my luggages on January 2nd more than two weeks after I arrived Lagos, and the next day boarded the useless plane back to Lome before connecting Ethiopian Airlines back to Newark. Meanwhile, I had excess luggage as a result of all the new clothes I bought for my stay, since the one I brought was left at Lome. I pleaded for mercy so I will not be charged excess luggage fee but all fell on deaf ears. I gave them my debit card to pay for the excess luggage, but was told their POS machine wasn't working and as such I have to pay cash. Meanwhile I had no cash on me, the representative flatly told me there's nothing he can do. Either I pay cash or I will miss the flight. I sought for the manager, he gave me the worst response any traveler would want to hear. He blamed his inefficiency on Ethiopian Airline another connecting flight. They closed their counter, leaving me running around for cash. When eventually I brought the cash, I was told it was too late. I did not receive any apology for my luggages that I got 2 weeks after my arrival which was the reason for my excess luggage. My case was not an isolated one. It was the same for thousands of travelers who used their services last December. All they do is ruin their customers vacation and make them cry for the airlines mistake. Stay away from them if service, efficiency and respect and dignity matter to you.