Asiana Airlines

SYD-ICN return on 777-200. Flight attendants warmly greeted us on boarding. Shortly after take-off FAs distributed headphones and slippers. Menus distributed with hot towels before breakfast was served. Western option was great and quite filling. Flight attendants seemed to start clearing up faster than usual however they politely told me to eat at ease and they would clear mine up later. Tea and coffee served before the lights were turned off. IFE was fine for and inflight shopping a breeze. FAs were frequently present and regularly served drinks. Return overnight flight similar story. Seats generally comfortable to sleep in. Toilets were maintained well but the long queues were frustrating. FAs quickly resolved the issue by directing some passengers to the business class toilets. Overall FAs were very professional and pleasant. I was very pleased at the level of service and will certainly consider my next trips to Asia with them.

HNL-ICN-HNL on A330. Fast efficient check-in. On-time departures and arrivals. Friendly FA's who responded quickly to requests. Wide variety of seat-back entertainment Clean restrooms. Best leg room I've ever had in economy. Hot towel menu two delicious meals with snack and water in between. Baggage came quickly. I'm so glad that Asiana has returned to Honolulu after being away (too) many years.

Incheon to Hong Kong. I walked straight up to one of the several Business Class desks and was checked in within about 60 seconds. The Asiana Business lounge was a big disappointment it was crowded with little spare seating little food or drinks available for the morning crowd. I gave up and went out into the public area which is well designed and much more pleasant than the lounge. I boarded through the separate gangway for first/business class onto a 777-200 which was an upgrade from the scheduled A330 on this route. 777 had the new Quadrant Smartium seating which is similar to that on Emirates A380. Despite being new seating it seemed a little soiled and had lost the 'new' look and feel but seats were still pleasant and fully flat. Champagne juice and water offered. Cabin crew were very friendly and obliging. Menus ere handed out as soon as the seat belt sign was off and a 4 course Western or Korean brunch service was offered. The food and wine service is where Asiana really shine. Each course was served on elegant china. The wine list was well chosen. The only things to let Asiana down were the poor video content and the fact that the seating although lie-flat was hard to make comfortable in the 'relax' position.

I had great flights from SGN to Seoul and Seoul to SFO. The crew was always cheerful and treated everyone with respect and the food was fairly good. I flew in coach so the seats were on par for every other airline in terms of comfort. (I didn't sleep well since I am 6'1" although I had an aisle seat the seats weren't comfortable enough for me but that's more of a tiff I have with Airbus and Boeing). But overall I liked flying Asiana. The only problem I've had is getting my mileage credited on my freq flyer card.

Seoul-Hiroshima 1 hour flight. B767-300. The plane was half empty. This old plane was still in very condition. Seats comfortable with plenty of legroom but no inflight entertainment. Flight attendants very good as usual with Asiana and very present and attentive to passengers even on a short flight like this one. We were promptly served a light tasty meal.

ICN to LAX in Economy. Was not allowed to reserve seat in advance so wound up with a lousy seat in the back of 777-200ER. Flight was full service was at best average and flight attendants felt too overwhelmed. Flight was 1+ hour late leaving ICN and staff did not bother help us with our connecting flight.

FRA-ICN. Staff service was really good and I enjoyed the entertainment. However the plane was a bit old but apart from this I enjoyed the flights. Excellent connection with our flight in Korea.

SFO-ICN. Spotless cabin bathroom kept clean throughout flight. New bed was very comfortable no problem on width and I'm a large person. Drink selection excellent. Food selection not bad I had Korean but western was offered. Saw no inflight snacks offered on the 12 hour flight. Flight attendants walking through cabin every few minutes. Movies on demand about 16 selections little limited but not bad. Beats North American airline service hands down.

ICN-JFK roundtrip in B777. Getting a seat in business class is almost impossible if using miles to upgrade. Service in Y-class matched or was better than that of C-class in some airlines. Meals served on JFK leg were great. Seats are spacious with plenty of legroom for people under 6 ft tall. However seat back is very thick and the seat in front of you somewhat crowds into you. IFE was fine but needs improvement in variety. This airline really needs to focus on improving the command in English for the entire crew. Public announcements in English were poor. Considering more than half of the passenger onboard both legs were non-Koreans this may become a problem.

HND-GMP ICN-PVG with overnight connection. First leg on A330 with AVOD meal service comfortable seats and courteous cabin crew. Counter staff for the second leg were extremely helpful considering I was late for check-in but fortunately managed to get me on the flight. The flight to Shanghai was more than pleasant for a short 1.5 hour flight with an exceptional meal service and always smiling inflight crew.