Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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10/10

Asiana Airlines customer review

(United States)

JFK To Vietnam and back from Cambodia through Seoul. 4 flights in total. Throughout all flights staff professional and smiling bathrooms well stocked and clean lots of entertainment although I had trouble with the remote. I don't like the headsets they are too big food acceptable if you order the right thing about as comfortable as economy can be with a 19 hour flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(Hong Kong)

First time flying with Asiana at business class level. Have heard a lot of good things about them and were not disappointed with my 4 sectors of flights from Hong Kong to Tokyo via Seoul. I have experienced 3 different types of Business class seats from the standard angle lie flat to the newest Smartium flat bed. All were excellent. Food choice was great plenty to drink and cabin crew offered wonderful service. I also enjoyed the AVOD with noise canceling headphones provided. This is an airline truly worthy of its 5 star status.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(South Korea)

ICN-SIN round trip in economy. A330-300 on both legs. Although the planes were relatively new with all the gadgets they were showing some signs of wear and tear as seat upholstery was loose and carpet had some stains. Otherwise it was kept very clean. The seats were well padded but the seat back in front crowded into me somewhat. Legroom was okay. Food and service are the ones that this carrier shines the most. Pre-meal service included hot towels and drinks. The meals had generous portion and both Western and Korean meals were very tasty. Meals were delivered and taken away swiftly without being rushed. Drinks were served periodically and any requests were answered within seconds. IFE was on-demand but had limited selection. TV screens were small (6.5") and did not feature touch screen control. For its consistent high quality in-flight service and meals I would highly recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(New Zealand)

Chose Asiana for a business trip a fortnight ago from Seoul Incheon to Hong Kong and the experience was exceptional. Separate business check in was professional and efficient. Lounge staff notified me of my flight and guided me to the gates where business class passengers were given priority boarding. The aircraft was the newer Boeing 777 with flat bed seats. The 1-2-1 layout was very convenient and seats were perfectly designed to sit and sleep comfortably. Meals were exceptional especially with the extensive high end wine selections. Excellent AVOD with quality noise cancelling headphones. Crew were a standout and the service was excellent. As a regular business traveller I know what level of service to expect and Asiana no doubt went beyond my expectations and to date the best I've experienced.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

I and my wife flew from Seattle to Seoul and Seoul to Manila. The airplanes were very nice - A330 B747-400 and B767. Seats were comfortable even in economy. The cabin service was far superior to any US airline. The food was excellent. Flight attendants polite fast and professional. Nothing to complain about with this airline at all. If I ever fly to Asia again Asiana would be my first choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Sydney to Chicago (one stop in Seoul) with my wife on Asiana Airlines in business class. We found the check in staff lounge staff and cabin crew to be in a completely different league to other airlines. The professional and respectful service is so consistent across the board. Seats were excellent (more so on the Quadra Smartium to Chicago) fine dining was impeccable inflight entertainment abundant and service was the best we've experienced. An excellent premium class service and flights exceeded our five star expectations.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(Australia)

I flew from Sydney to Seoul on a Boeing 777-200 on 9 June 2013. Check in was very easy and staff were very professional. The aircraft was very clean staff very attentive the Korean food options excellent the seats the most comfortable I have experienced on any airline in economy. The only thing letting this flight down was the ancient seat back entertainment system. Please for a 10 hour plus flight give Australian customers the same privileges that Americans who fly long haul with Asiana appear to enjoy an entertainment system worthy of 2013 and not the 1990's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Germany)

Seoul - Frankfurt: Excellent service as always. Really large entertainment program very clean and the crew members speak English very well. I'm 194 cm tall and unfortunately only had a normal seat (not at the emergency exit) but still much better than any other airline I know. The provided toothbrushes are also helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(New Zealand)

SYD-ICN-LAX round-trip from 24th June and returned 8th July. Really outstanding staff in all three countries I travelled through whether it be during check in or onboard the flights and felt they truly value their customers. Planes were modern and seats were fantastic on both the 777 and 747. Meals served were excellent especially the Korean option and they even offered some premium red and white wines. Coffee and tea services frequent throughout the flights alongside other refreshments. IFE had impressive big monitors and quality was great. Everything about the flights was flawless and I arrived back in Sydney not the slightest bit tired. Highly recommend this airline and will most certainly fly in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United Kingdom)

First time flying a long haul flight with Asiana Airlines from Heathrow to Incheon South Korea and return 26th Friday April to 15th May 2013 to attend my son's wedding. Excellent service from both airport staff and crew of the airline especially hostesses could not have done any more for us nothing was too much trouble very polite and gracious. Would most definitely fly Asiana Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes