Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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9/10

Asiana Airlines customer review

(Australia)

SYD-ICH on 5/9/2013 and it was a pleasant surprise! The aircraft changed from the old dreadful non-AVOD B777 to a new A333 which had all the latest seats. The TV screen was very large and also a touch screen! However I realised that some flight attendants were not in a good mood (no smiles didn't seem to bother much). Overall it was a pleasant flight as I managed to sleep most of the time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(New Zealand)

Business Class for the first time and was very happy. The standard of service on all our flights was without fault. We travelled Sydney to Seoul and Seoul to Frankfurt and return. The cabin crew were excellent - nothing was too much trouble. The five course meals that were served were of restaurant standard and beautifully presented. The beds while not quite lie flat were very comfortable and I managed a good sleep on all flights. Will look forward to flying Asiana again next year.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(Canada)

Two short haul flights NRT-ICN on A330 and ICN-PEK on A321 during June 2013 - both in business class. My first experience with this airline and I hope to fly them again. Great cabin crew excellent service and catering. Flight deck crew were excellent. I am giving them a nine because they downgraded a 744 to an A330.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Asiana Airlines customer review

(South Korea)

Two short-haul flights ICN-NRT return in Economy a pleasant change from the dreaded ICN-SYD flights (9 in the last 18 months) in Business. Not much seat pitch but otherwise the seats were up to expectations (not as good as the best such as Singapore) and the service efficient and charming. I would do this again but never to Sydney (or the other sectors with those angled seats) in Business again. How is it that a 2 hour flight has AVOD and an 11 hour flight does not?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(United Kingdom)

I flew in economy not too long ago from London Heathrow to Seoul Incheon airport. I found the crew very pro-active and they always had a smile on their face which was nice to see. The seat however could of been comfier but I was still satisfied. There was plenty of entertainment on the personal television. The meals were delicious and I enjoyed my time with Asiana airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(Australia)

SYD-ICN-SYD. Both legs on ageing planes with angle lie flat seats and no AVOD. Daytime flight SYD-ICN very quiet cabin lunch rushed out very soon after 0930 departure and as cabin was so quiet was over very quickly. Cabin then plunged into darkness so not conducive to work. Tea served before arrival no offer of alcoholic drinks. ICN-SYD thought business lounge was awful. Granted it's being renovated but don't see how that justifies plastic tableware one choice of wine shockingly bad food. Cabin was full so service not nearly as good. Food quality fair at best. Again a bit surprised to be offered a juice before breakfast service but no refill.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Asiana Airlines customer review

(New Zealand)

Round-trip from SYD-ICN-JFK in travel class with Asiana were the best flights I've flown on. The outstanding service frequent distribution of food/drinks touch screen IFE were all fantastic but most importantly the flights were very comfortable and the seats were simply superb. It reclined without limiting personal space and legroom was so good it could easily have been business class. This carrier sets the benchmark and I will definitely fly them again in future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

LAX-ICN-BKK return in Business. I was overall very impressed with this airline. Check in at LAX BKK and arrivals staff on return were all very nice and managed to check my bag all the way to DEN avoiding the annoying US charge for bags. On board service was quite good and staff really went out of their way to look after passengers. Meals were 5 course multi options which were of high quality though "Bibimbap" was offered on all 4 sectors- im sure they could come up with something else from Korean cuisine! Wines/liquers of high quality. All flights on time except for delayed departure at ICN due to traffic. Only negative is no fully flat bed in business class and most others have this on routes to Korea. This airline puts US carriers to shame- not even close.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Panama)

Pleasantly surprised when we recently flew from Osaka-Seoul and then on from Seoul-Hong Kong. Economy class seats are comparable to business class seats in other airlines like United and COPA that we frequently use. The economy class seat at Asiana reclines in two ways: it reclines the seat back but it also pulls forward the seat. Also and of outmost importance the distance between rows in economy seats are also comparable to the business class space in the other airlines mentioned before. Another surprise was the food onboard and the service both outstanding! Too bad they only flight to/from Asia and don't have flights within America or to Europe (from America). Best airline I have ever had the pleasure to fly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Sydney to London return in mid-late July. All four legs on a B777 and cabins were spotlessly clean from start to finish. Entertainment was very good especially on the Seoul/London routes - nice and big in a touch screen format with lots of movies music games etc but the Sydney/Seoul route entertainment needs to upgrade. Food was excellent. Mainly had the Western option but Korean was also delicious and portions were large. Seats were the best I've flown in with excellent legroom pitch and recline. It was just so easy to get comfortable. I've never encountered such polite cheerful and hardworking staff in my 15 years of flying. The air hostesses and ground staff were flawlessly groomed and provided the most outstanding customer focused service. Every aspect about the flights was perfect hence the reason why I'm giving a perfect rating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes