Asiana Airlines

Seoul to Paris round trip. Both legs on B777-200 with 2-class configuration. Not a single empty seat on both flights yet the in-flight service was flawless. Very tasty meals were served in time and never rushed. Seats were wide and pitch was excellent. Recline was surprisingly generous but we were asked to seat upright at meal times. The biggest letdown was the lack of on-demand IFE; some 10+ channels of movies and short features on continuous loop. Quiet cabin and comfortable seats made me sleep good part of the journey and the service was never intrusive yet very effective. Just do something about the antique IFE!

I flew Seoul Gimpo to Shanghai Hongqiao return. The first flight arrived well ahead of schedule and the second was about 5 minutes late due to air traffic congestion in Shanghai. The service was very friendly and professional. There was no choice of meals but the food they served was very nice. The seat was comfortable with lots of leg room and the entertainment was really good. I can't think of any significant fault with this service. The ticket price was only about $20 more than China Eastern and the service was much better.

ICN-LHR. What a contrast to my outward flight! Champagne on boarding frequent water runs during lunch. Drinks and food runs during the darkened flight. QS meant comfortable sleep but on a different configuration of a/c with better IFE. Good food (ssambap for my lunch and a very nice hot croissant sandwich midway through flight) . Early arrival in LHR despite circling and then overflying to come in from west and luggage was on carousel as I arrived. Excellent flight.

ICN-SYD Sydney to Seoul daytime flight. Lunch was served immediately and then cabin was plunged into darkness which I found odd and disappointing for a daytime flight - if the sun is shining outside I'd like to see it. BC cabin is very open and spacious and the service is attentive and outstanding - they couldn't have been more friendlier or helpful. The seats whilst very comfortable only laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility - they start the movies every 2 hours and if you miss the start then it's bad luck. This is very 1990's and in quick need of an overhaul. Cabin temperature was too high for comfortable sleep even after asking them to turn it down.. Overall for the money we paid we were happy. Asiana BC is around $2000 cheaper than the other big brands so we made big savings given there were 4 of us but you do get what you pay for. Others offer lie-flat bed s and a massive selection of AVOD.

OZ107/OZ541 - 11 Sep NRT-ICN-FRA. Both flights departed on time. The cabins had been well maintained and as usual the Asiana staff on the ground and on board were impeccably groomed and gracious. A late brunch style meal was offered to ICN and it was ample and very well prepared. The crew could not have been more professional. Ex ICN we were seated in the upper deck. I was pleasantly surprised to find the overhead bin large enough for my hand carry (no checked luggage). While the seat is the older type it was comfortable and fully functioning. The on board service was the usual "5 star" Asiana product. I can't speak highly enough of the calibre of the OZ crews. We arrived on time and well fed and rested.

LHR-ICN on QS Boeing 777. An aisle side single seat was comfortable with good sleep. First time I've had an amenity kit on way to ICN. The duvet and under quilt made bed good. Several children in C but in fact they were good. Food very acceptable - now a third western option is there - previously just 2. However despite a not-full cabin service was not excellent and my water glass for dinner did not get topped up. I noticed no champagne on boarding only water or orange no bottle of water for the night and I had to ask for water refills for the pre- landing snack. No juice offered then. All OK but the 5 stars seem to be slipping away.

ICN-KIX-ICN. Short flights but excellent service with professional crew. Food served was okay not wonderful but for short flight - no big expectations. Easy boarding at Incheon and return from Osaka. I was most impressed with seat space. With this amount of comfortable space I could imagine a long haul flight would be very comfortable. Our flights were on 747-400 outbound and return on 777-200L and both had same generous pitch of seats. Impressive.

ORD-ICN-BKK and return. The service is excellent however the business class seats are the 1990 era old style. They only recline to the really uncomfortable 270 degrees with a bar poking you in the side while you try to keep from sliding down position. Great service but sadly no service in the world can make up for the poor seating. Will never fly them again.

I am a Diamond Plus member and consider Asiana to be good but my flight on OZ522 on Sunday 15th September 2013. The flight was oversold so did not get an Aisle seat as I was promised. Flight was delayed (not Asiana's fault but we were given a variety of excuses). Food was a real problem - vegetarian meal not loaded so when I was offered ground beef with rice or pork meal I refused and asked if there was any chance of anything else. No there was not so I was not fed for 12 hours. Why have only meat options onboard. Sadly catering has never been great on this carrier. I never used alternative carriers but whilst Asiana has stood still (i.e quality has not diminished) other carriers have stepped up their game and so its not a Asiana/Korean Air carve up on this route. Asiana take note - those 5 stars are not eternal.

HIJ-SEL-HIJ. Travel Class using ANA mileage reward (so not possible to check-in online and choose seats in advance - infuriating). Check-in line at HIJ very long (25 minutes) immigration similar. Outward flight okay but 'turbulence' throughout meant seatbelt signs were virtually never switched off. Return journey originally scheduled for 18.40 're-timed' to 19.00 (no reason given) departed 19.05. Check-in at SEL efficient but long queue although moved quickly (10 minutes). Stale sandwiches served and again seatbelt light on for almost all of journey despite virtually no turbulence. Wait for luggage at HIJ excessive. Not sure why this airline is five star.