Arkefly

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 40 reviews
5/10
3 star Skytrax Rating
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5/10

Arkefly customer review

(Netherlands)

Orlando Sanford - Amsterdam September 27 2013. We flew back to Amsterdam with a 767-300 with winglets. The service on board of the personnel is professional. Legroom in Economy too. We reserved seats in the middle row they have the same leg room as economy comfort the latter is more expensive and has nothing more to offer than economy. The problem with this airline is not the legroom but the seat width. 16" is way too narrow for such a long flight. We two adult males (5'11") who sport a lot not overweight sat shoulder to shoulder. We had to move our body the whole time because the seats are extremely narrow. People at the window seats had less legroom but can rest against the window so they had more comfort. The narrow seats made the flight very tiring and stressing. We knew Arkefly is cheap but we didn't expect this. They cram one extra seat in width so instead of a normal 2-3-2 you get a 2-4-2 A330/787 setup in a narrow 767. Together with having to pay for every drink or additional food this made a very uncomfortable flight. Even the coffee had to be paid for only water was for free but that tap was next to the toilets and looked dirty with calcium attached. So despite the professionalism of the cabin crew we will never ArkeFly again. We read somewhere Arke is going to cram also an extra seat in de 787 like this. Their 787 goes from 2-4-2 to 3-3-3 777 setup. Horrible! In the end with paying extra for drinks and food and reserving a seat we were better off with United or Delta.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
3/10

Arkefly customer review

(Netherlands)

Flight Amsterdam - Kos. I booked premium comfort class. Because of technical problems they changed planes. I didn't get the premium comfort extra's I had paid for. They had no solutions with a bad service.
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Arkefly customer review

(United States)

Definitely the worst option. No frills works for flights less than 2 hours only. Transatlantic on an older smaller plane with very limited entertainment and food options is not worth the savings. By the time you pay for all the luggage fees seat fees and food/entertainment your savings go from $200 to $100 (approx). Also you won't get any miles on your credit card or miles on your preferred airline because they only accept wire transfers! Forget to mention that the wire costs are $40-$50.
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
1/10

Arkefly customer review

(Germany)

This airline is the worst for transatlantic flights in my opinion. I took a flight to Natal Brazil this February. The airline charges for everything €10 for a personal entertainment kit (otherwise no TV for 9.5 hours!) €25 to be able to get an assigned seat €350 for a Coca Cola only water coffee and tea is free of charge. No blanket only one meal served. I don't have a problem with airlines charging for extras - what Arkefly calls extras would be included standard in every other transatlantic airline. Furthermore the seats are terrible I booked their Comfort Class which is just as small as economy in any other airline. No priority boarding etc the only extra I got was a €1 headphone to listen to the radio. I personally think that Arkefly uses the same planes as they would on a flight within Europe. Those are just not up to standard if you have a 9.5 hrs flight to Brazil!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Arkefly customer review

(Netherlands)

Went to Miami with Arkefly. Premium Comfort was good for the price back home comfort class was also good and no delays. I read all the reviews and was nervous but everything was fine. It's not very expensive so don't expect too much.
Value For Money 12345
yes
na

Arkefly customer review

(Netherlands)

Flight to Hurghada with a stop in Sharm el Sheikh. With a 737-800 in sardine configuration the flight was terrible no space for your legs and seats recline no more than about 2 cms. If you are over 1.70m this is extremely tight and for a flight of 5 hours that is just not acceptable. On the return flight from Hurghada (which was delayed for more then an hour) we paid 6 Euros per person to book a seat which we found was already occupied by people that got onboard in Sharm el Sheikh. Not even offered a free drink for the delay. Never again. Food and drinks are limited and overpriced and comfort and premium comfort classes are a joke on 737's.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Arkefly customer review

(Netherlands)

Amsterdam to Mombasa. Paid extra for comfort class and was given the row in front of the emergency exit where the seats could not recline at all. Therefore even worse comfort than sitting in economy class.
Value For Money 12345
no
2/10

Arkefly customer review

(Netherlands)

Since the Star class was changed into Premium Comfort the level went down dramatically less space between the chairs much smaller seats. Especially on long haul it is two steps back but price is almost the same level. Staff friendly and helpful.On European flights the additional money between comfort class and premium comfort is a waste.
Value For Money 12345
no
2/10

Arkefly customer review

(Belgium)

Flew from AMS to Aruba still have to make the return flight Monday not looking forward to this at all - although at least we have comfort class for the return flight-Row 27. Arrived at Schipol early to avoid traffic delays etc could not check bags in despite already having checked in online once at boarding gate no system no control just a big mess. On the plane we had the last row of seats these hardly reclined at all with little room in front this was no fun for 10 hours. Paid online in advance for entertainment yet had to wait for more than an hour for it to be turned on due to our last row seat - choice of films not good at all. Crew very overworked and did not care at all. Gangway between seats so narrow that if you sat in aisle seat you had constant knocks from crew or passengers walking up and down. No mention that flight would stop in Curacel then got turfed off the plane had to go through customs then queue again to get back on-free seating for this last part of the flight also. Storage was poor on lockers had one of bags placed at the other end of the plane and due to narrow aisle was very hard to get to as the aisle blocked by staff So for the return lest hope Comfort class and row 21 proves better? Thinking of upgrade to Premium Comfort but not sure it is worth it?
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Arkefly customer review

(Netherlands)

Used ArkeFly for two holidays this year: Las Palmas Gran Canaria in May and Mombasa Kenya in August/September. To Gran Canaria was a very pleasant flight we unexpectedly all had an own personal entertainment screen in the headrest and on our return journey too. Therefore we expected to have them on our 11 hour long intercontinental flight to Mombasa but surprisingly we did not real letdown. Our seats (row 15 before the emergency exits) were said to have 'limited reclining capability' but they did in fact not move one inch at all on the journey there they did recline a bit on our red-eye back. We flew comfort class which is really worth the additional charge (15EUR per person per flight). The 8 centimetres extra are the difference between sleeping fairly comfortably or cramped and the night comfort kit really helped me get some rest. Out of the 4 flights 1 was delayed but it was only a little over an hour and they caught up a with quite a few of the lost minutes. Clean planes easy self service luggage check-in friendly staff reasonable prices for airplane food and always good landings so I'd use them again.
Value For Money 12345
yes