ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
8/10
5 star Skytrax Rating
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8/10

ANA All Nippon Airways customer review

(Indonesia)

SIN-NRT NH 902 on Boeing 787-8 Dreamliner. Everything was fine futuristic IFE system on a nice reclining seat except for breakfast options. A little bit non-edible porridge or tasteless omelette with cold bread. I tried other ANA flights and their menus are all fine except for this horrible breakfast menu on SE. Asia routes (got exactly the same option for Jakarta - Tokyo route in 2013). If anybody takes ANA overnight flight from any SE. Asian countries especially Singapore and Indonesia it is better to bring self-purchased food onboard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

ANA All Nippon Airways customer review

(United States)

San Francisco to Tokyo (SFO-NRT) March 25 then NRT to SFO April 17 Flights 007 and 008. Serious decline in service since my last flight in July. This used to be a "premium" airline. Now it is no better than any others serving the same route and it's usually $200 more expensive. For many years ANA has been the last hold-out for old-fashioned "Japanese hospitality." No longer do you "get what you pay for."
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(United States)

JFK-NRT-CGK purchased tickets from UA's website great price. Checked in at JFK was a breeze we had a 2.5 hrs layover in NRT before continuing to CGK. Both legs were great we flew 777-300ER JFK-NRT and 767-300ER from NRT- CGK. Aircraft's were in excellent conditions meals and IFE were great cabin attendance were warm and helpful. We were travelling with a 10 years old and ANA did not miss a beat in providing their services. We highly recommend ANA we will definitely fly ANA again on our next trips.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(United States)

NRT-BKK-NRT Economy. Booked the ticket through UA and as they have recently cancelled their own NRT-BKK service opted for the ANA routing. I found the boarding in NRT to be a bit chaotic and even though they had lanes for Biz Class and Star Gold it was kind of a free-for-all. Both directions on 777-200 aircraft which disappointedly are starting to show their age. I found the legroom to be quite tight and toward the end of the 6+ hour flight was really starting to feel it. The service was typical ANA - very warm very welcoming very attentive. Overall a good experience and value for the money. Would certainly recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(Greece)

FRA-HND. 3 year old B777-300ER with great interior. Night departure from FRA. Flight full. The seat had nice pitch though no recline only the lower part moves 2 inches in front. Great dinner I took the Japanese. Very good IFE. The best part was the cabin crew they were there all night long serving green tea and other refreshments. Great smile great mood. They even offered me advise on a Tokyo tour.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(United States)

NH1075 and NH8035. Depart from San Jose on Apr 5. We were traveling with 1.5 year toddler from SJC to CGK and very pleased with the way ANA staff from San Jose airport handled our situation. The aircraft is very advanced starting with USB power charger in flight adjustable filter light windows toilet seat had water spray and it closed itself. Touch screens had the newest movies very polite stewardess and the food is gourmet! Their Japanese menu had grilled salmon teriyaki and crab legs. The only cons is they only allow 1 piece of luggage for international flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

ANA All Nippon Airways customer review

(United States)

NH 009 JFK-NRT. No wheelchair for 80 year old mother. No kids meal loaded its ok - mistakes happen. But when mistakes happen the inflight crew should not be blaming travel agents or ground staff. They even promised to ensure everything would be taken care of for the return. A simple confirmation call to the reservations center made me realize nothing was taken care of. Flight attendant even asked if I could speak in Japanese since English was obviously not a strength.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

ANA All Nippon Airways customer review

(Japan)

AXT-HND-HNL-NRT-HND-AXT. Due to connecting flight within Japan I decided to take the midnight flight to Honolulu from Haneda rather than the earlier flight from Narita. I don't recommend this flight as before the departure from Haneda virtually all the airport food service and retailers have already closed. In spite of not being able to find anything to eat before the flight the first meal offered on the flight was the snack with the hot meal served about 3 hours before arrival. (The order of the meals is reversed on the Narita flight). Next time I will make the airport transfer between Haneda and Narita (about 2 1/2 hrs using Keisei & Keikyu Railways) to get the Narita flight to HNL. All other aspects of ANA service were great as usual.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

ANA All Nippon Airways customer review

(Singapore)

On the Tokyo (Narita) to Fukuoka segment ANA uses an ancient A320. The interior was upholstered in a deep green which does not even resemble the current ANA blue colour. The plane definitely had a retro feel. Moreover it was nearly empty. 20 pax on a 166 seat plane. Thankfully it's a short commuter flight. They could jazz up the whole experience though and make those 90 minutes a bit more exciting.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

ANA All Nippon Airways customer review

(Singapore)

For this 90 min shuttle flight from Fukuoka to Tokyo - Haneda ANA packs in the seats fitting 405 seats on an old 777-200. That's the dreaded 10 seats abreast. Thankfully the flight was not full so we could spread out. The service is minimal as is the interior design giving this flight a truly bus-like feel. I know these flights are meant to be practical but why do they have to also make them boring?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes