American Eagle

14 April 2014. AA4223 from Chicago to St Louis. The new plane is good. 2x2 seats a line with leather seating. They know the plane is full and there won't be enough space for carry on luggage so encourage people to check in bags for free and pre-board.

I've been stranded in Chattanooga for 2 days with another traveler trying to get to Dallas. I was given the reason of 'weather' and he was told 'mechanical' for cancellation. I will never fly American Eagle again.

SAT-ORD in brand new Embraer 175 aircraft - got upgraded and had the single seat side in First so that really does help but flight was absolutely great - nice meal and drinks with snack in First class and that was welcome on a 2.5 hour flight departing at 6PM. FA quite friendly and the overhead bins were big enough for roller bags - no gate valet. I must say I think AA are making an on time push as I haven't had a late flight this year and that is already 40 flights.

I had a flight from Dallas to Chihuahua in Mexico as part of a bigger trip from London to Chihuahua. The timing between flights meant my baggage didn't make it to Chihuahua at the same time as me - and I was travelling on straight away to Urique to take part in an ultra marathon. I was very worried about my baggage catching-up with me given the remote location I was going to - but the American Eagle airline staff were incredibly helpful and as promised the bag arrived with a smiling face beside it two days later in Urique (and Urique is a day of travel by land from Chihuahua). Excellent service.

I was on the red eye from LAX to IAH business (first) class: tiny canadair jet which is fine however it would be nice if it had been cleaned: the armrest still had food debris from the previous flight. I asked the flight attendant for a wet wipe which he provided by almost throwing it at me. Taking our orders by writing on a paper napkin? Never cracked a smile for the entire flight and in the end he was scolding some of us who dared standing up before he decided it was fine to do so so a gentleman in the front row who didn't stand reminded him that a please and thank you would have been appropriate and he replied that the crew orders must be obeyed at all times. The food was OK but nonetheless I cringed when I noticed that with the same tray he collected the dirty refreshing towels and then served tea and coffee. Seats were comfortable for the short flight.

Very unfriendly attendant at Gate B33 for DFW to MSN flight (3.35 departure) on Oct. 27th. She told my travel partner that she was too busy to deal with him. He was trying to fly standby on an earlier flight. So my friend sat down and waited then went back up to the desk 10-15 minutes before the flight left and she told him he should have asked someone else to help him and that she couldn't help him this close to the flight departure. Flight left with empty seats that he could not get on because this agent just simply didn't want to do her job. Horrible service. Very unfriendly rude agent. I would never fly American Eagle.

Flew American Eagle from Newark to ORD. Flight went well. Flight attendants were very friendly. Flight was delayed by half an hour and they never made any announcements though leaving us confused in the terminal. Once in the air everything was smooth and no problem. Comfortable chairs on this particular airplane and only 2 on each side so no middle seats.

A short hop from Grand Rapids to O'Hare on an EMB140. Cramped interior with narrow seats and overhead lockers on one side only. Late departure and early arrival with a water service offered on the 40 min journey by a friendly cabin attendant.

RDU-LGA/JFK-RDU in economy on American Eagle in an EMB 140. I am gold with Delta and never fly American; however I was satisfied with the customer service on the ground in all airports. However the in-flight experience was dreadful. Thank goodness I was only on the plane one hour otherwise these tiny ancient dirty decrepit airplanes would make anyone go crazy. The seats are narrow even on the single aisle side. The ceilings are very low possibly barely 6 feet or less. There is little or no overhead storage room so don't think about bringing an overnight case like you would on a normal plane. You will be forced to check them at the gate. FA's were fine as was the standard beverage service.

My experience with American Eagle is usually satisfactory. However on a return flight from Dallas to Waco on June 16 we were forced to change boarding gates "five" times. The flight was full so this group of people herded back and forth chasing gate changes for hours. The flight left 2 hours late. Not a pleasing experience. I am an AAdvantage customer and was not happy.