American Airlines

Not Verified | Do not fly with American airlines! They canceled my flight on June 5th (reason still unknown) I have gone through hoops trying to get answers. Noone has helped. They have sent me different places to call or sites to lookup. When I get ahold of someone they seem to not know what I'm talking about. Still can't get answers and I have tried for days. Just save yourself the headache. Tons of people had to rebook that day. Didn't even get an apology.

✅ Trip Verified | My flight A1171 was canceled due to broken Ac while we were inside the plane. Not only it was canceled we were rescheduled 3 times while being at the airport. At the end it was rescheduled to next day. As it was rescheduled for 24 hours later, I had to make sure my kids were safe and had a place to sleep. At the time it all happened it was passed 10 pm. American airline customer service didn't provide any information and kept saying that next flight is tomorrow evening. Horrible service! No one reimbursed us for anything!

Not Verified | Flight was canceled at last minute and they rebooked me on their next available route which was a non direct flight through Washington DC requiring two overnight stays. I ended up renting a car and drove to Atlanta with 4 other family members and for that America compensated us $11.72. Would not even refund us our flights. I asked about compensation for the delays and their response was basically you made it home why are you complaining. $400 car rental, $150 gas bill and 10 hrs of our time and they think I'm a complainer for saying something. Never again.

✅ Trip Verified | Worst experience. Flight got cancelled so we had to stay in Miami for 24 hours with only 24$ to pay our food. They also lost my baggage and now I am trying to call to see if I can have some sort of compensation and the only thing they tell me is to go on the website. Never again.

✅ Trip Verified | It’s probably the worst fight I have ever been on. I was freezing and asked if I could have a blanket, the flight attendant said they didn’t have any. Come to find out they only offered it to First class. What kind of airline only offers blankets and refreshments to first class especially when it’s a 7 hour flight.

✅ Trip Verified | On the flight from Raleigh to Miami scheduled for 8:30 they told us that the pilot arrived late at the hotel and was resting so we had to wait a few minutes, 30/40 minutes later they made us get off the plane because he would not leave until 12:30, the Departure was after 1 pm, we lost connection to Lima. As a "special thing" in Vista that the flights were full, they gave us the last seats on the plane, super uncomfortable, scheduled to arrive at 5pm, we arrived after midnight, we lost the contracted mobility, and by saying sorry they thought they would fix all the problems caused. Today, June 13, we came to the airport after queuing for 1 hour, they told us to get out of the queue to make a new queue because our flight was not open since it was delayed, nobody notified us. When I told the person in charge of the queue when I got to the counter that it would be in another hour, it should be open now and they would be able to serve us, she replied very rudely that she would go to the other queue or call the supervisor to "decide" if we may or may not travel. The only thing that we are sure of is that we will not use this airline again, as customers we pay our tickets and expect consideration and respect, something that this airline does not know. En el vuelo de Raleigh a Miami programada 8:30 avisaron que el piloto llego tarde al hotel y estaba descansando asi que teniamos que esperar unos minutos, 30/40 minutos mas tarde nos hicieron bajar del avion pues no saldria hasta 12:30, la Salida fue pasada la 1 pm, perdimos conexion para Lima. Como "cosa especial" en Vista que estaban llenos los vuelos nos dieron asientos los ultimos del avion super incomodos, programados a llegar 5pm llegamos pasada la media noche, perdimos la movilidad contratada, y con decir sorry creyeron arreglaban todos los problemas causados. El dia de hoy 13 de Junio vinimos al aeropuerto despues de hacer cola de 1 hora, nos dicen salir de la cola hacer una nueva cola pues no estaba abierto nuestro vuelo ya que tenia retrazo, nadie nos notifico. Cuando le dije a la encargada de la cola cuando llegue al counter que sera en otra hora mas, ya debe estar abierto y nos podran atender, me contesto en forma muy descortes que hacia la otra cola o llamaria al supervisor para que "decida" si podiamos o no viajar. Lo unico que si estamos seguros es que no volveremos a usar esta linea aerea, como clientes pagamos nuestros tickets y esperamos consideracion y respeto, cosa que esta aerolinea no conoce.

Not Verified | I have been an elite member with AA for 10 years due to extensive business travel. I lost my status this year due to covid (less travel). I have 500 mile upgrades that AA will not let me use because I no longer have status. I went on a business trip this weekend and on my way back the flight was delayed (as per usual with AA) when we boarded they announced that they would only be serving beverages to first class and main cabin. So the cart went only to main cabin guest for refreshments. This was the most disgusting thing i have ever experienced with the airline. So they are late and only have beverages for certain people. I was shocked to see this. If you did not have a good seat you better not be thirsty. The flight was from Philadelphia to Miami.

✅ Trip Verified | Flight on 6/10, Phoenix to Miami, involuntarily canceled after we were already boarded on the aircraft. No reason for the cancellation was provided to us. The airline automatically rescheduled for next available which was 2 days out. Well, that absolutely doesn’t help me and caused us to miss our cruise. They placed us on standby for flights that there were no chance of making it on, causing us to waste 5 hours at the airport. I no longer trust AA, and am extremely dissatisfied with their service. Staff were disrespectful of our time and concerns, and they treat you as if you were flying for free. What they are currently doing should be illegal. Shame on you, American Airlines.

Not Verified | Worst airline experience of my life. Have flown over 300 times in last 10 years. Canceled flight for maintenance and stranded my family in a random city overnight with no safe transportation to a hotel. Refused to reimburse us for anything. When trying to call to get any compensation for money spent to keep family safe and get them home the airline continued to hang up calls and refuse help.

✅ Trip Verified | I showed up to get a gate pass for an unaccompanied minor. I stood in line for an hour. 2 attendants were working and one attendant was with the same customer for 50 minutes. The other attendant let a lady cut the line and proceeded to help her for 15 minutes delaying everybody that was already waiting. I finally went up there and asked the attendant who was helping the family for 50 minutes if he could help me in which he did. Once I made it through security I was at a random gate trying to verify I was at the right gate to retrieve my daughter and the attendant starts yelling at everybody that they need a break and hands out some paper. I argued that I need to know which gate considering my daughter's plane is almost here and someone finally help me. Most ridiculous service I've ever seen all around.