American Airlines

Not Verified | I booked my seat for these flights 5 months in advance. I was told I was being moved to coach for the long flight between Philadelphia and Seattle minutes before the flight was due to board. I was told I would not have my money returned to me and instead be provided with a voucher for future travel, which I don't need and wouldn't use. The reason provided was that the computer randomly selects four passengers to reseat in order to comply with weight distribution requirements. Upon further investigation, I discovered this was a lie and the airline had overbooked the aircraft. Although ultimately I did have my seat remain in first class, I was surrounded by people who had booked their first class seats within days of the flight. If the weight really needed to be leveled out in the plane, why weren't passengers being asked to move who had booked their travel more recently? I had booked these seats for medical reasons and as I explained that to the manager on duty at the gate in Philadelphia, it didn't seem to matter. The airline also charged me for first class for my flight from Albany to Philadelphia while I was stuffed into a regular seat at the front of the small plane that didn't differ from any of the other seats. Food is also not provided for short flights even though I was in first class. The flight from Philadelphia to Seattle was grounded for 2.5 hours before take off due to a sensor issue with the lavatory sensor. No compensation was offered to the passengers of the plane for this major inconvenience. On my return trip I had a layover at Chicago International and my connection flight got moved to the opposite side of the Airport at the last minute and my wheel chair assistance was late and I almost missed my connection flight back to Albany. Overall, I felt undervalued as a consumer of American Airlines. I do not feel they give proper treatment to passengers with disabilities.

✅ Trip Verified | Flying out to Athens on a 9.5 hour trip on a Boeing 787-8. My 1 star review is because of how extremely tight American Airlines have gotten with the Economy Class. First there was no more room overhead for our bags and the foot space was horribly tight with no space for a bag! We just came a month earlier on a Lufthansa flight to Bucharest and they had a decent amount of space on there Economy Flights. I would not recommend AA for such a long flight. I would go with another airline that cares about people, not just how much money they can make from herding as many people as possible on a plane!

Not Verified | Horrible transfer management with American Airlines at Dallas international Airport. 2,30h transfer time and still missed our flight. AA was not able to rebook us to our final destination. Had to fly to Frankfurt and from there take a train home. Baggage got lost and arrived 11 days later. Although I had a lot of requests to customer service they did not refund us anything! Worst airline I ever flew with.

✅ Trip Verified | So me, my fiancé and daughter went to Dallas for a wedding. I'm flying back alone and she asked if I would take the carry on. So when I get to the gate I was going to ask to get a first class ticket and said I don't care right now I'll pay. She clicks a little on the key board and says there is no available seats so I believe her why wouldn't I. Now we're getting ready to leave and they pull 2 customers to the front. I said excuse me, I asked if those were available and was told they weren't. Thank you for judging me and not letting buy a first class ticket. My son lives in another state and I usually use another airline and I will make sure to continue to do so.

Not Verified | We had a great flight going to Rome Friday evening. This is my first time using American airlines. The flight was full and the boarding was orderly. I found the seats very comfortable. I sat in the back of the plane. The flight was uneventful and we landed on time. The flight attendants were very friendly and helpful. I am happy to recommend flying American airlines and hope my return flight is just as successful as the first one.

Not Verified | Allowed my son to travel (minor) with American Airlines on a domestic flight, after our stellar experience with Avianca out of the country. Oh my goodness was I wrong to do so. Arrived three hours early for his flight, when the recommendation was 1 1/2 - 2 hours. Long lines at baggage check got him within 1 hour of boarding time once he hit TSA. He was nervous it was now cutting it close and called me, so I told him to simply mention it to an employee and he was assured it would be ok. One of the TSA agents pulled him aside because he looked "nervous" and held him up until he had missed the flight. This isn't even the complaint. It's what happened next. I told him to go to the customer service desk and let me speak with the attendant - as he was a minor and couldn't make his own flight changes. The customer service rep told me he would not speak to me period, or allow me to be on the phone with my son while he made his arrangements and told my son to hang up on me. When my son called me back, they had re-routed him from coming home to Chicago, where all outgoing flights had been cancelled due to weather. I then attempted to contact American Airlines customer support to be sure he would not be sent somewhere he had no family, American Airlines told me if a minor is traveling (he's 17 and just cannot make airline ticket purchases without an adult not a child) they can do whatever they want with his destinations and whether or not they allow him a flight at all without parental consent. I hate this company's policy of directly not caring about the safety of its passengers.

✅ Trip Verified | American Airlines time and time again proves why they’re ranked “the worst airline in America.” AA’s customer service policies are simply horrendous. My flight out of DCA was delayed, causing me to miss my connecting flight in Chicago. AA claimed the delay was unavoidable, despite it stemming from AA’s poor planning regarding Labor Day weekend air traffic. I was rebooked for the next morning, but offered no hotel, no meals, no voucher, nothing. To make matters worse, only God knows where my checked bag is. Do yourself a favor and fly with a different airline. AA makes Spirit look good.

Not Verified | Our trip out of Sacramento CA on flight AA2078 started late due to weather from which our plane was arriving from, but I was told no problem we will make it. So delay turned positive, then! Mechanical problems and we had another delay, about 40 minutes, no problem we will make it and we did! Until, yes another issue, a plane was in our spot and we had another delay of 25 minutes and this caused us to miss our connector by 5 minutes and I was met with attitude at the desk telling us that the problem was weather related which was not true, when I called customer service they said you had mechanical difficulties and were treated to stand by, so yes they did get me off stand by the next day but no room offered plus I am a type one diabetic and I plan trips to be easy, will never trust American Airlines again with my vacation time and health problems when traveling again. There was so much shafting on their part to their paying customers how can anyone take this airline with trust. Never again American Airlines.

Not Verified | American Airlines is the worst ever and I will never let my mother travel with this airline again. Imagine my 74 year old mom traveling alone and is on medication was stranded in Miami and had to sleep in the airport. This airline keep delaying the flight about 20 time and there was no solid explanation was not provided. She had wheelchair service and was left without help at Miami Airport. She had to sleep in the airport and was worried and clueless as what will happen to her. Thank God for a kindhearted Jamaican lady who was on the same plane with her and help her out. Please go back to the drawing board to better serve your customer.

✅ Trip Verified | Expect your flight to be changed 70% of the times. It's a cheap airline and there's a reason for it. You put your hard earned money to buy a plane ticket, you lock in a ticket in advance to have peace of mind, and they feel free to change it without notice whatsoever. I've made two round trips with this airline in the past year, and both return trips were changed by the airline. The second time, I didn't even get an email! If you want unnecessary added stress to your trip, this is the airline for you