American Airlines

✅ Trip Verified | Worst airline ever. Started our trip on September 1 to a cancelled flight due to weather despite all other airlines flying into the same location. They rebooked us for the following day at 10 pm which would cause us to miss our connection in Lima to Cusco and cause a domino effect of missed booked tours etc, not to mention paid for hotels we didn't use and couldn't get reimbursed for. Eventually they did rebook our original flight on Alaska airlines which flew into Dallas on time. Our connection to Lima, however, was delayed. When we finally boarded, we sat on the aircraft for 1.5 hours waiting for a copilot to show before the flight was pushed back 3 hours due to a curfew in Lima. We had to get off the plane and wait only to find out an hour later the flight was delayed until the following morning. There was a 200 person line at the customer service desk with 2 people working so we didn't even bother to try for a hotel or food voucher. The next morning flight got delayed an additional hour, but we finally made it to Lima. Our trip has now ended and we were supposed to be on a morning flight September 11 at 0800 to Dallas, but the flight was delayed 5 times inside of 15 minutes and eventually rescheduled 24 hours after the inital departure time this time due to mechanical issues. The story we got was the issue couldn't be fixed and they were bringing another plane in. Someone else we spoke to said there was a part they couldn't get and didn't know when it would arrive so who knows what the real answer is. No one on the phone for customer service could help us. We were on the phone for 1.5 hours and the best they could offer was a 30 hour travel time with 2 layovers in the opposite direction of where we needed to go only to arrive at the same time as we would if we waited until the next day (today). Just as we were about to leave for the airport this morning 5 texts came in stating the flight was delayed multiple different times. We called customer service who reassured us the flight was still happening and only delayed 20 mins. We got to the airport today and waited in line for 3 hours before receiving a text saying the flight had been canceled, but another scheduled flight to Dallas left on time. Staff directing people to the counter lines refused to give any information and were dismissive of people's concerns. When we got to the ticket counter, we were told all other flight options were already booked and the best they could do was give us a flight on a different carrier at 0100 tomorrow (40 hours after our originally scheduled flight) with an additional 8 hour layover at LAX. They finally booked us with a different carrier and hopefully we will make it home 2 days late. They told us before they weren't obligated to rebook us with any other carrier if the delay was 24 hours or less and that they don't have any other partner airlines they can book with, yet miraculously after the 24 hour mark they can and do book us with someone else. Half of our trip time has been spent traveling and we have lost wages at work, cost of extra hotels, and food. We had a family member with a medical emergency at the end of our trip and were unable to make it home in time before they passed away. Overall, the numerous excuses, delays, lack of willingness to accommodate customers, and inability to resolve issues in a timely manner make American Airlines one of the worst companies I've traveled with. I will never use them again.

Not Verified | Our flight attendants were the best ever. We were traveling with two kids and they were so so helpful. One of them a name was Gabrielle and she came and offered to hold my baby and then wrote my three year old a note and gave her chocolate. I will fly again with American just because their staff is so nice

Not Verified | Wichita to Indianapolis via Dallas. Airline communication was awful on the ground. They needed more staff to help handle everything properly. After flight got delayed several times resulting in a total of over 5 and a half hours, the crew moved everyone to a different gate that was about half a mile away and told everyone to wait for more info at 11:30 pm on a flight that was supposed to leave at 6:00 pm. After finally getting off the ground at 12:15 am, turbulence prevented drink service for half of the plane the rest of the 2+ hour flight. Plane seating was surprisingly cramped where I could not straighten my legs out, which is unfortunate because I was hoping I could at least get some rest on the plane. Most of the crew was actually friendly, which is sad because the overall situation seems to be a recurring symptom of a company that does not care about their workers or customers. It would have actually been two hours faster to drive from Wichita to Indianapolis.

✅ Trip Verified | Courtney was the best flight attendant I have ever had. Very courteous, friendly and you could tell loved her job. She made sure you had a great flight

Not Verified | I booked my seat for these flights 5 months in advance. I was told I was being moved to coach for the long flight between Philadelphia and Seattle minutes before the flight was due to board. I was told I would not have my money returned to me and instead be provided with a voucher for future travel, which I don't need and wouldn't use. The reason provided was that the computer randomly selects four passengers to reseat in order to comply with weight distribution requirements. Upon further investigation, I discovered this was a lie and the airline had overbooked the aircraft. Although ultimately I did have my seat remain in first class, I was surrounded by people who had booked their first class seats within days of the flight. If the weight really needed to be leveled out in the plane, why weren't passengers being asked to move who had booked their travel more recently? I had booked these seats for medical reasons and as I explained that to the manager on duty at the gate in Philadelphia, it didn't seem to matter. The airline also charged me for first class for my flight from Albany to Philadelphia while I was stuffed into a regular seat at the front of the small plane that didn't differ from any of the other seats. Food is also not provided for short flights even though I was in first class. The flight from Philadelphia to Seattle was grounded for 2.5 hours before take off due to a sensor issue with the lavatory sensor. No compensation was offered to the passengers of the plane for this major inconvenience. On my return trip I had a layover at Chicago International and my connection flight got moved to the opposite side of the Airport at the last minute and my wheel chair assistance was late and I almost missed my connection flight back to Albany. Overall, I felt undervalued as a consumer of American Airlines. I do not feel they give proper treatment to passengers with disabilities.

✅ Trip Verified | Flying out to Athens on a 9.5 hour trip on a Boeing 787-8. My 1 star review is because of how extremely tight American Airlines have gotten with the Economy Class. First there was no more room overhead for our bags and the foot space was horribly tight with no space for a bag! We just came a month earlier on a Lufthansa flight to Bucharest and they had a decent amount of space on there Economy Flights. I would not recommend AA for such a long flight. I would go with another airline that cares about people, not just how much money they can make from herding as many people as possible on a plane!

Not Verified | Horrible transfer management with American Airlines at Dallas international Airport. 2,30h transfer time and still missed our flight. AA was not able to rebook us to our final destination. Had to fly to Frankfurt and from there take a train home. Baggage got lost and arrived 11 days later. Although I had a lot of requests to customer service they did not refund us anything! Worst airline I ever flew with.

✅ Trip Verified | So me, my fiancé and daughter went to Dallas for a wedding. I'm flying back alone and she asked if I would take the carry on. So when I get to the gate I was going to ask to get a first class ticket and said I don't care right now I'll pay. She clicks a little on the key board and says there is no available seats so I believe her why wouldn't I. Now we're getting ready to leave and they pull 2 customers to the front. I said excuse me, I asked if those were available and was told they weren't. Thank you for judging me and not letting buy a first class ticket. My son lives in another state and I usually use another airline and I will make sure to continue to do so.

Not Verified | We had a great flight going to Rome Friday evening. This is my first time using American airlines. The flight was full and the boarding was orderly. I found the seats very comfortable. I sat in the back of the plane. The flight was uneventful and we landed on time. The flight attendants were very friendly and helpful. I am happy to recommend flying American airlines and hope my return flight is just as successful as the first one.

Not Verified | Allowed my son to travel (minor) with American Airlines on a domestic flight, after our stellar experience with Avianca out of the country. Oh my goodness was I wrong to do so. Arrived three hours early for his flight, when the recommendation was 1 1/2 - 2 hours. Long lines at baggage check got him within 1 hour of boarding time once he hit TSA. He was nervous it was now cutting it close and called me, so I told him to simply mention it to an employee and he was assured it would be ok. One of the TSA agents pulled him aside because he looked "nervous" and held him up until he had missed the flight. This isn't even the complaint. It's what happened next. I told him to go to the customer service desk and let me speak with the attendant - as he was a minor and couldn't make his own flight changes. The customer service rep told me he would not speak to me period, or allow me to be on the phone with my son while he made his arrangements and told my son to hang up on me. When my son called me back, they had re-routed him from coming home to Chicago, where all outgoing flights had been cancelled due to weather. I then attempted to contact American Airlines customer support to be sure he would not be sent somewhere he had no family, American Airlines told me if a minor is traveling (he's 17 and just cannot make airline ticket purchases without an adult not a child) they can do whatever they want with his destinations and whether or not they allow him a flight at all without parental consent. I hate this company's policy of directly not caring about the safety of its passengers.