American Airlines

Not Verified | Booked a holiday with British airways and my flights were with American airlines. This is the first time I have flown with American Airlines. Rude, unprofessional is an understatement. The first two cabins got a bar and the last cabin got squash prepoured on a tray? Supposed to be complimentary drinks but they couldn't be bothered to get the trolley out on a 3 hour flight. The food was inedible, just awful and we all went hungry. I was traveling as a family of 6. When I ordered 6 cokes on a different flight the stewardess was very rude shaking her head at me and pulling faces. I told her we were entitled from a drink from the bar each. She replied "for god's sake" and walked off as if I was being greedy asking for my children's drinks. Unbelievably bad service and treatment. I had the misfortune of flying with American airlines on four separate flights in 2 weeks I complained whilst waiting for my connecting flight and they didn't care and said hope to see you soon. No way will you ever see us again

✅ Trip Verified | We have to fly from ABQ to MI for several important medical treatments in Dec 2022. In Oct. the airline cancelled our afternoon return flight from MQT and offered 2 choices: take the only other flight and miss our 2 treatments on the last morning there or incur the costs of food, extra day rental car and motel stay to fly out the next day. We are barely staying up with medical bills and home repairs (leaking roof, broken water heater) and the extra $250-$275 to stay the extra day means something will not get paid. They don’t give a hoot about how it impacts the people who keep them in business. Shame on American Airlines. This is the last time we will ever give them our money! I rated the other aspects based on my previous flights with this airline.

✅ Trip Verified | The rude woman at the front desk got mad at me because I asked to check in some of my luggage early and I did not know that was against the rules. Because I insisted, she got mad and canceled my flight without telling me. So when I go to check in with all of my family, I get the run around, I get ignored, and they had me all through the airport trying to get to this flight that I was never going to get on. Then they tell me that I missedthe flight because I arrived late. I learn later that I was not late, because my flight actually got delayed and I was actually early. But they did not tell me that because I was no longer on that flight(since she had cancelled me off that flight). So they make me think it's my fault that I missed my flight and in reality I miss the fight because she changed my flight. I sat and cried out of anger and humiliation and they did not care. That was their way of reprimanding me and I was never informed of what really happened. Inhumane treatment of fellow human beings.

✅ Trip Verified | I paid extra to get into priority 4 so I wouldn't have to check my carry on bag. I was still forced to, being told there would not be room on the plane. I got to the plane, guess what, plenty of room for my bag I no longer have possession of. If I wanted to check my bag, I would! I have laptops and personal belongings in this bag, I do not want it being thrown around. Not to mention, the stupid app won't let you check in. You have to be at the airport to check in. Stupid. I fly with Southwest, Delta, and others, this is the absolute worst service ever.

Not Verified | This airline has rebooked my flight while I was in route to my first flight or while I was sitting on my flight 2 times now. Both times, I have a strong reason to believe that they did this for their own convenience (unwilling to pay me back for my ticket due to plane troubles, and instead blaming it on the weather, or cancelling my flight because due to a "delay" I was not likely to make a connecting flight) Either way, the airline was not only inconsiderate of me and my schedule and had me booked for lay overs over 8 hours long but also had a major attitude about it. I understand that its not the employees fault that the company they work for is so unorganized and pays them so little, especially as they are likely to be cursed out numerous times a day, due to the low quality of this airline, but I do expect better given the amount I have to pay for a ticket.

✅ Trip Verified | Is it typical practice to notify of delays via text/email, but not gate changes or early arrivals of planes via text or email? Husband is stuck in a DC airport after a full day of weather delays today with American. Oddly, my MIL and niece flew from SLC with no delays. Clear weather radars.

Not Verified | Ruined my trip with delays. Then 3 weeks ago I canceled a flight a month in advance and was told that I wasn't getting a refund or anything back. When I tried I was hung up on 3 times. I've never been disrespected this badly by any company. Worst customer service ever

Not Verified | If I could rate them lower than a one star, I would. To make a long story short, I was attempting to bring a pelican case full of expensive camera equipment onto the plane as a carry on. It was small enough and easily contained $10K worth of equipment inside. While at Ronald Reagan, I was told that I must check the bag or not get let on. I reluctantly handed over the pelican and was assured that the luggage was in good hands. I found out once arriving in Phoenix that baggage workers stole nearly $8K worth of equipment and are also are refusing to cover the loss. If you fly with them, do not check anything of value. There isn’t a guarantee that it will be there when you land. And yes, there were no lithium batteries in the case; just in case if American Airlines is reading this.

✅ Trip Verified | I am writing this review because the experience that I have had with American Airlines in the past two days is honestly unbelievable. My daughter is a minor and was flying back from Anchorage to Myrtle Beach on November 2, 2022. When she arrived at the airport for check in they sent her to the gate with the app on her cell phone for boarding. She is an unaccompanied minor which I paid extra for so you cannot use the app for boarding. That was their first mistake because by the time she went back to the desk she ended up missing her flight. Because of that she did not return to Myrtle Beach when she was supposed to. She had to be put on a flight for the next night which was extremely inconvenient especially because of her school. She then leaves Anchorage on the next flight which was the next night and when she arrives in Dallas she has no unaccompanied minor tag or chaperone. When I find this out I go straight to the Myrtle Beach airport to find out why my child is alone in Dallas. In the process she finds someone and ask about her chaperone and she is told that she is not on a list for a chaperone. A lady sits with her anyway but tells her that she will probably not have a chaperone when she gets to Charlotte. While I am at Myrtle Beach airport I find out that Anchorage airport put my child on the plane and did not list her as an unaccompanied minor so she was not chaperoned. I wasted my entire morning at Myrtle Beach airport trying to make sure that my child was safe and would make it back to Myrtle Beach because she still had another connecting flight. I am making this review to make anyone aware that has a minor child to possibly find another airline because this is the most unacceptable thing that I have ever had to deal with. I am extremely unhappy with this entire situation and I can say that if nothing else the one mistake that an airline should never make is not having a chaperone available for a minor that has three different flights. When booking this flight I was assured multiple times that my child would not be alone and that was not the case. Once again this whole situation has been absolutely unbelievable. I pray that no parent ever has to experience the stress that I have with this airline.

✅ Trip Verified | After 55 years of flying, as my father before me, to every major city in the US and to many countries abroad with over 100 flights annually, I can truely say I have had it with civil aviation. I never want to see another domestic carrier again. DFW/XNA this past Friday was one of the worst on record for me. A 42 minute flight was most deplorable. I have been tied to United, Delta, SW and even TWA, US AIR, Continental over the years until nearly all were absorbed by the Big 3. Now with AA exclusive since 1995. The perpetuated lies from pilots and maintenance personnel is just beyond the pale. It borders on harassment and being taken hostage. Yes the weather at DFW was sketchy on 10/28 but most every flight was moving in and out. I am OK with being delayed 2-3 hours if I am told the truth and updated, but 7 hours is horrid for passengers and AA staff. The lead FA and gate agent were on the verge of panic attacks because of the lies being told. The Captain just gets up and walks out without saying a word for he timed out on his duty hours. The FAs were furious he did this and they were calling their management over it. Secondly, How can a passenger expect they are being told the truth when you are told your aircraft " has been taken out of service" by maintenance only to reboard the same aircraft an hour later. I have my suspicions about that sequence of events but to long to go on in this forum. In the end the FAs saved us for they extended their duty hours to get us to XNA, otherwise we were screwed. Every passenger should be grateful to them as I was, even being 7 hours late. I read these comments about AA, it is shameful that a once premier domestic carrier and brand is now rated as a 2 star carrier. Its shameful that AA management does not care one ounce for their staff nor the passengers but only for the stock price of the shareholder. I don't begrudge that but I want reliable service week in and week out when I travel on business and not the ongoing maintenance and operational stupidity that happens almost weekly. The new loyalty program is joke and only rewards those committed to a CC not the AA brand. So when booking AA, roll the dice and take your chances. I would hate to stake my vacation, honeymoon or cruise based on their service level. I doubt you are much better off with SW, Jet Blue, Alaska or United. Maybe Delta is the best bet in todays environment but with their 15,000 pilots threatening strike action I doubt they can be depended on either. Good Luck out there because civil aviation is no longer civil.