American Airlines

Not Verified | I had a very traumatic experience trying to come home from Europe with my service dog to make my mother’s funeral. Even though I was assured it was on all my flights it wasn’t. This time I wanted to be sure to avoid such unpleasantness. I went to the airport personally serval times and even purchased my ticket at the counter (very expensive) I even upgraded to first class! Each time I asked about traveling with my service dog I received contradicting information. When I called I would reach someone who barely spoke English with back ground noise that made the call incomprehensible. Finally I found a professional at the end of the phone and she helped me upload all my documents three to be precise in a way that the ”System” would accept them. She assured me all my paperwork was complete and I was confirmed on both of my flight to Cancun and gave me a record locator number. When I checked in at Louisville all went smoothly when I reached Charlotte the agent attending the flight told me no service dog was confirmed on the flight and I would have to find the service desk and deal with the problem. I had also requested wheel chair assistance (which never came). I was forced to stand for over thirty minutes while an extremely unsympathetic supervisor waited on hold to get the authorization I had already spent weeks getting. I was told that they would put me on a latter flight which meant I would arrive in a foreign country as a woman alone and try to speak Spanish, rent a car and find my way to my lodging! I became nervous and was told I could not board the aircraft because I could not obey orders. Finally after I became to upset and confused I left important documents I needed for my service dog to enter Mexico on the counter. After being extremely traumatized I was told I “Could” board the plan. A fully armed police man stood at the gate while Kiki and I were still waiting for clearance in the “computer”. At last I boarded but in my traumatized state I left the documents behind. When I arrived in Mexico I realized they were gone. The Mexican claims department told me they would try to get them put on the next flight and deliver them with my “lost” baggage. I delayed the delivery of my lost bag to await the arrival of my documents. The next day I was told that the supervisor refused to accommodate my request and the documents could only be sent to a USA address. Also when I finally received my bag a valuable item was missing. I think I can get this kind of treatment from one of the other cheaper airlines. Thank you American.

Not Verified | I just flew with the kindest attendant I've ever met. I fly a lot for work and have never met a kinder flight attendant. Her name was Donna from the Austin to Charlotte route. She helped a family from another country that did not speak English. She ensured they were able to get to their next flight and made sure they had snacks and drinks for their next flight since it was short and not providing drink services. She was amazing.

✅ Trip Verified | Don’t fly American Airlines and expect to be on time or treated like a human. The last two times I have flown they have been delayed or canceled and I had to stay in a hotel on my dime. Today, once again delayed and missing our next flight. With the grandkids, a four-year-old and a one year old. Stuck in an airport for over four hours. As always, thank you American for making sure that you guys get richer and we get screwed.

Not Verified | Halfway through the first leg of our flight the crew ran out of champagne (first order) and without any explanation they substituted wine and only admitted problem after I called them back. They then ran out of food and only option offered was dried out inedible chicken. At our 2 hour layover the food and drinks were not restocked on the plane and we reboarded the same plane in the same seat. I cannot believe that in first class food and drinks were allowed to run out and not restocked although there were over 2 hours that they could have done it. This was a long and expensive first class flight that was very disappointing. To add to the lack of food the stewardess were not organized. The service was done in shifts. First row. Then about 5 to 10 minutes then 2nd row. We were in the last row of first and business class (5) total and the people in the first three rows had finished eating by the time we were told that there was no food for us after all. Sorry do you want snacks. For the price we paid to sit in business class I thought that was very disappointing. I had chips for lunch…

Not Verified | We were delayed at security and customs in Dallas and arrived at our gate as soon as we could only to find the gate closed for boarding. The staff at the gate wasn't friendly or helpful. They were aware of our delay but refused to wait. We had to book another flight 12 hours later at Dallas Airport . American Airlines offered no compensation or offer to put us up for the night or even a voucher to get some food. Not impressed with AA and will never fly them again.

✅ Trip Verified | I paid over $200 for Main cabin plus because I am 6 months pregnant & incredibly uncomfortable. For all four of my flights to and from Boston, I was told they gave my reserved seats away & that I would be reimbursed. After weeks of emails (they have nobody to contact by phone), they told me sorry but seats aren’t guaranteed. The upgrade to Main cabin plus was a complete scam. I was crammed in a middle seat in the back of the plane, while having to get up and bother my neighbors for frequent bathrooms breaks & leg movement. On our flights from Boston to Maui there was no food given or available for purchase (both over 6 hour flights). NO free entertainment or option to purchase wifi. Total Scam.

Not Verified | Took the available seats next to the restrooms in the back, and was unfortunate to find that I was not provided any overhead storage in this abnormally small row, and had to hold by of my carry on bags under my legs or as they call "stow " under the seat in front of me. Come to find out the closest available overhead was already occupied by flight attendants. Attendants are rude and unapproachable. They did not assist me with my stowage issue, and basically served not purpose on this flight.

✅ Trip Verified | The flight departed and had to return to Buenos Aires because of mechanicals problems. They left us at the airport all night and the counter was supposed to open at 6am , so we were waiting all night and it is 7:30 am and nobody is here to fix the problem. Next flight is at 8 pm so i will be in the airport for more than 24 hours, the company asked us to go to a hotel, i don't have money because my daughter will take care of me as soon as i arrive to USA. American Airlines is doing nothing to fix the problem. This is the last time i use this company.

✅ Trip Verified | This company should not be in business. I've had the unfortunate experience of having several flights in which part of involved American Airlines. Every single one has ended in disaster, and the customer service is borderline scam. They forced us to check our bags to board the flight stating that the cabin was full. Reality the overhead cabins entire back half was empty. Then they change our boarding gate 10 minutes prior to boarding closing on the opposite side of the terminal. After running we get there 15 minutes before the flight left and they shut the door on us as we are trying to board.

✅ Trip Verified | Absolutely the worst airline there is. Delayed my luggage, which had nightly medication needed and tried for literally 2 days to get the damn bag from 2 hours away. Numerous flights in and numerous idiots who not simply just put the bag on the plane to me. Do not use this airline, the lack of customer is very poor.