American Airlines

Not Verified | The male flight attendant from Miami as he stated is the best, such a funny and sweet person upon arrival stepping onto the flight was very welcoming energy, as all of us have been dealing with the delay of the flight. This was flight 5553 flying to Washington DCA. He is very engaging with the passengers, understanding and funny 10/10 if we could copy and paste him I would for flights.

✅ Trip Verified | American airlines over booked my flight and offered me 300 to change. I called in to do so and they charged $246 instead. They just lost an executive platinum member. To add insult to injury when I called back to discuss why I was over charged after the airport could have done it for "free". I was told I was charged because I called. Stay far away from this company and their bad business practices.

✅ Trip Verified | I’ve flown to NZ several times. This was the first time with American Airlines. My mom and I were meeting my sister in Dallas to fly the rest of the way. Her first flight was delayed. She expressed concern she would miss our flight and they told her it would be fine. At the gate my mom and I explained she would be late due to a mechanical issue on their part and they didn’t even try to wait for her (as I have seen other airlines do in the past), instead they gave her seat to another passenger. While we were waiting to take off, still sitting at the gate she texted telling us they would not let her or six other passengers on. They only gave her a $12 meal ticket to last her 24 hours till her new flight. She was treated badly on our flight. We were given no warning that food was coming so the flight attendant rudely reached past my mom and slammed her folding table down without asking her if she even wanted anything. Then when they gave her the meal options and she was trying to decide the attendant gestured at her impatiently to ‘hurry up’ without giving her any time to think about it. Everyone we encountered was rude and insincere. The food was also terrible compared to other airlines. I will never fly with them again.

✅ Trip Verified | After several delays for flight 2242 out of Greensboro to Dallas Fort Worth, I was happy when they called group #4 for Boarding. It was not until I was seated in row 13 that I realized I had left my white shawl, not just any shawl, but one I regularly wore during Communion and prayed with it on my shoulders. I frantically began swimming upstream against a flow of incoming passengers, none too happy. A friendly flight attendant looked my way. I quickly explained I needed to go get my shawl. She informed me that I’d have to take everything with me, meaning bag in overhead, purse. I must have looked hopeless, she said she was sorry. Then a voice from the cockpit said, where is it? The captain stepped out, I told him it was on a chair in front of the checkin counter. Captain Dave went to retrieve it. The attendant explained only the captain has that discretion. In less than a minute he handed me my beautiful white shawl. I hugged him and thanked him, yelling Hallelujah!!! There is still kindness is the world and given the chance you can find it. Thanks American Airlines for great team members like Captain Dave and the crew of flight 2242! Minister Vickee’ Armstrong headed to a Chaplain’s conference!

Not Verified | With 4 departure delays, you would expect the gate agent to at least be a neutral. After attempting to check in at the digital kiosk, we entered the line to check in. We were at the desk in a few minutes, it was not busy. We were practically barked at, "Why aren't you at the kiosk?" I had the phone bar code ready - no good for her. So, another bark requesting our names. My sister was part of our party, not on the same cc. She was equally rude to her, not wanting to process her ticket.

Not Verified | My 21 year old daughter broke her foot while on a mission trip in Arlington, TX. We booked a flight to rush her home in an attempt to minimize the potential damage to the foot and get in to our doctor. She arrived at the airport in plenty of time, checked in and made it to the gate. The airline took her crutches and told her to wait. Then the airline changed the departure gate. By the time she made her way to the new gate (without airline assistance) they would not let her board the plane. The on-boarding time had passed. The plane was still at the gate. So, now she’s waiting for the next flight, hours later, with no crutches and no assistance.

✅ Trip Verified | I’ve had several negative experiences with airlines losing my checked baggage. I make it a point to travel light because of this, just a carry on nothing else. I was group 7 to board so by the time I got there there was no overhead bin space and I had to check my carry on luggage. To me that’s unacceptable, there should be one spot per seat and if someone else that boarded before me took my allotted space then that person should check his excess luggage not me. The attendant couldn’t care about my frustration, she was dismissive and rude. I won’t fly American Airlines again if possible. Too many times, I am done.

✅ Trip Verified | They are the worst airline out there. It’s countless delays. They had us board a 8:35 pm plane then told us after we boarded that the plane was just towed over here for a maintenance issue. Turns out a hydraulic needed replacement and it would take an hour. This was at 9pm. So we’ve been delayed a hour and a half sitting in a plane like a sardine in a can with no airflow and stinky people. They don’t care. & have no accommodation for there passengers. They will never receive my money again.!

Not Verified | A disaster from start to finish. The first flight, from Columbia to Charlotte was on an absolutely filthy plane. When we got to Charlotte, we were not able to get seat numbers assigned. The flight attendant told us to wait, so we did. I was informed I had to check my bag (which would have been fine had they not completely broken the outer shell to the point I can no longer use it) so i went to check it only to be informed i had to have my seat number first. By the time everyone else had boarded, we still had no tickets with seat numbers and ended up getting a receipt with the seat numers scribbled on the back, and we were the last people to board because of it. Very frustrated, mostly because of my suitcase. Attached photos show my bag literally right before I got on the plane and after.

✅ Trip Verified | Worst airline ever, it was so dirty, staff was very rude. I will never fly with this airline again. A simple wipe of the window or the pull down tray is so simple. I had wipes but they were taken at security. Really made this flight grand. Just peachy.