American Airlines

Not Verified | Kona to Vermont via Los Angeles. This was awful. Rude staff and sat apart from the person I booked tickets with while there was space to seat us together. The planes are antiquated and this airline is the worst. I will avoid American Airlines at all cost in the future.

✅ Trip Verified | Phoenix to Guadalajara. For over 10 years I used to travel with Alaska Airlines, but because they didn’t have direct flights to Guadalajara I decided to try American Airlines which I regret. For two people we just had one suitcase and we paid $30 dollars, but not just that, after they provided me the weight which was 56 lbs they said it was going to be $100 dollars more which is ridiculous, two people one suitcase that was it. I didn’t bring with us smaller suitcases for carry on inside the flight because I didn’t have, so I thought maybe will be better just one for both of us. I had to take the 6 lbs out of the suitcase. Their staff rude and mean, except one lady who helped me to check us in .

✅ Trip Verified | Pros - Great seat, spacious 1-2-1 layout. Flagship lounge at JFK is very good - proper food and drink selection. Cons - Inedible food on board. Breakfast comprised of watery scrambled eggs. Dinner was tough beef / lamb. Well below biz class standards of asian carriers and Delta. Cons - Rude on board staff. On the GIG - JFK leg, the cabin steward did not interact with me at all - no eye contact, surly service, no thanks for flying with them, extremely rude to another passenger in front of me. Again well below expectations of a biz class ticket. Rude staff at the AA Admirals Club check in.

✅ Trip Verified | We flew out of Palm Springs yesterday and our flight was delayed 2 hours. Then, when we arrived in Phoenix, the flight was delayed another 2 hours. On top of that, the plane was half empty and when my wife and I went to change seats to sit next to each other, the attendant yelled at us! She is also pregnant and we wanted to enjoy the flight next to each other opposed to separate. We’ve flown many times and the flights are rarely or almost never delayed. This was the worst flight ever and I heard many people say this would be their last time flying with American Airlines too. Get it together AA!!

Not Verified | Lynchburg to Tallahassee via Charlotte. I have flown American many times, I have never had a good experience flying with them. However AA is the only airline that has flights in and out of Lynchburg Virginia. The last time I flew with them they broke my checked bag and refused to believe they broke it, they caused me to miss a flight because we sat on the Tarmac for 30 minutes after that flight already being delayed. They proceeded to tell me I should have booked a flight with a longer lay over in CLT. This is one of many times they have delayed a flight before I ever even made it to the airport. If you have he option do not fly with American, the in flight service is good but they simply could not care less if you have make a connection or not.

✅ Trip Verified | Killeen to Seattle via Dallas . The staff are unfriendly and sometimes flat out rude. They don't smile, they aren't happy to see you and I always feel very unwelcomed when flying with AA. I will only fly with them when I have to (for work), but when I do, I dread having to fly with them. Flying for work sucks anyway, their awful customer service just makes it that much more of a terrible experience.

Not Verified | AA found the ipad mini I had left in my seat! While I filed a report on the ground in Des Moines, the baggage agent person did not give me much hope. After getting weekly texts saying they had not recovered it, to my surprise I got an email saying they had it! Today I received it in good condition and after a charge, all was good. I really appreciate the dedication to good service and the recovery of that item.

Not Verified | To be honest, this airline is poor. I've flown American a few times, and tried quite hard to be understanding. But consistent delays, mismanagement, and employee incompetence paired with low quality flights and no acknowledgement from customer service or staff besides a boiler plate apology every time they screw up(which is often) has driven me to conclude that this airline is not worth your money. Take for example, my last flight. Every single one of my planes with the exception of the return trip from Ontario to Dallas had a delay, all of which took from 30 minutes to 2 hours. 2 due to an utter lack of any communication between staff. They did gate changes with very little notification almost causing some to miss their flights. They boarded planes that had preexisting maintenance problems which caused a severe delay, and their staff are incredibly surly, careless, and disinterested with very few exceptions. I will be taking my money elsewhere in future, and I would recommend doing so as well.

Not Verified | Asheville to Newark via Charlotte. Flights, personnel and seating was excellent this trip. Everyone was accommodating, especially Lynn in Charlotte. Allowing to store carryon suitcases in planes cargo hold was convenient and cost effective. For basic economy pricing.

Not Verified | Ottawa to San Jose via Philadelphia. From the beginning even before my journey started I had issues. American Airlines changed my flight schedule without informing me. The departure time was the same but all the connections where different as well as the arrival time. I didn’t let that bother me since they were small changes. Once I left Canada I landed in Philadelphia at 730am. I had a 7h layover at the Philadelphia airport. 3 hours into the layover, I heard an announcement saying that the flight was delayed do to maintenance. At that point, I proceeded to the American customer service desk. A gentleman greeted me asking what the problem was. I started explaining that my flight was delayed and it might have an impact on my connecting flights. In addition, I was meeting a friend in Costa Rica and it was important I arrive on January 21st. He looked at my itinerary and informed me that I will need to stay the night in Philadelphia and leave for Costa Rica in the morning, since I would not be able to make my connection flight from Miami To Costa Rica. I was floored! He had no empathy for my situation. At that point, I started talking to one of his coworkers and she started digging into additional solutions. She managed to book me a flight with two connections but it was going to be a close call. I took what she gave me and thanked her! Running to my connections was not easy but I was able to make all the flights and arrive at my destination on time. Looking back at this, I can’t believe one of the American Airline employees tried to take the easy way out and keep me overnight. Upon my arrival I see no bags. I had to wait in San Jose for a day for my bags. No apologies or compensation were provided by the airline. All in all I would give American Airline two thumbs down, a 0/10. This airline does not take customer service seriously and when you need help they will do the bare minimum to help. This is a sad reality but my lesson is learned American Airline is no longer an option for me.