American Airlines

Not Verified | Miami to Cancun. We’ve been sitting in the plane for an hour now because a stewardess didn’t show up to work and we need to wait for a replacement. Now it’s because there is a line for takeoff. Just wanted to address the inconvenience because we had a activity planned for my girlfriends birthday at 3pm and it’s already 11:45pm. Hope we can make it on time!

✅ Trip Verified | Philadelphia to St. Maarten. Beware! American Airlines separates anyone who does not pay the upgrade fee when checking in! Families with children were separated (although AA said it is not their policy to do so) and so many couples were separated on our flights. It was a comment made by everyone around us both ways. It happen to us on both flights. When we asked about it, we were told that they only do it when seats next to each other aren’t available and that it was a full flight. However, both me and the woman next to me were separated from our spouses .. so either her seat was available for my spouse when we checked in or my seat was available for her spouse when she checked in, but clearly one or both of us were separated when it was not necessary to do so just because we didn’t pay the upgrade fee. They may as well call it a blackmail fee! When I contacted customer service afterwards, they accused me of trying to get a free upgrade (which I was not) then said they are not prepared to change their policies. When I asked them to clarify if it was their policy to separate anyone who doesn’t pay the upgrade fee, they wouldn’t answer me in writing. Do yourself a favor and fly with anyone else! At one point during the flight, the woman next to me said “It’s almost like they want us to hate flying.” Well, that should be their motto - American Airlines: it’s like they want you to hate flying!

✅ Trip Verified | Birmingham to San Diego via Dallas Ft Worth. First they gave us a hard time and wanted to charge us more money to sit with our Mentally and physically disabled child after giving us a tongue lashing .. ultimately we didn’t have to pay and got to sit together but if they can’t accommodate disabled families without humiliation and extra cost there is a problem. Now we are having to return 7 days early from international travel due to corona virus and they are telling us we cannot reschedule our tickets because they are non refundable. We aren’t asking for a refund we are asking to return early. American Airlines is really unamerican!

Not Verified | My wife and I went to Las Vegas to celebrate our wedding Anniversary. On the flight back home from Las Vegas to St. Louis the American Airlines Flight Attendants were soliciting passengers to apply for a Barclay Credit Card. The flight attendants, in an effort to entice passengers to apply for the card, told the passengers if they apply for the card and their respective applications is approved, they will receive bonus points that translate into 2 round-trip tickets anywhere in the continental United States with no black-out dates. Be advised that this is and not accurate at all. On 2 separate occasions we attempted to redeem our round-trip tickets only to be advised we do not have enough points. We initially tried to book a flight from St. Louis to St. Augustine Florida and were told each ticket costs 50,000 points one-was for total of 200,000 points. We then tried to book a flight from St. Louis to Chicago to attend a graduation this coming June. Again we were give the same identical story about each ticket costing 50,000 points one-way for a total of 200,00 points needed to fly to Chicago. I contacted American Airlines and was told we must have misunderstood what the flight attendant was saying. We did not misunderstand anything. American Airlines refuses to stand by the promises made by their flight attendants. So do not fall for their ploy if you fly on their airline. Thank you..

✅ Trip Verified | American upgraded me to "first" class for the entire journey from Fargo to New York via Chicago. The plane from Fargo to Chicago was an Embraer jet with a 1-2 seating layout. I had no one in the accompanying seat. It was a smooth flight. The best part, of course, of having a seat in the front of the plane, is priority boarding, and thus access to dedicated overhead luggage bins. No inflight entertainment on this aircraft. Variety of alcoholic drinks offered repeatedly along with a basket of packaged snacks. The flight was on schedule. My connecting flight was a couple of hours away but there was a flight departing before that to New York. The gate agent placed me on standby and I made it. But now I was in economy! With time being more precious, I forgoed the later dinner first class flight. The flight I was on was packed. I had to hold on to my jacket on my lap - the overhead bins were fully stashed, and I was given a window seat though I would have preferred an aisle. Flight attendant was solicitous and we were offered a snack and drink. Again, the flight arrived on time and we disembarked rather quickly. All in all, American demonstrated a welcome degree of efficiency and accommodation.

Not Verified | Cancun to Phoenix. Oddly enough we were offered money for our seats last night from Phoenix to Boise. We declined for a reason! We were moved to the very back of the flight from Cancun to Phoenix and we were the last ones off the plane. Then we were required to go through check again. We were "randomly" chosen for all our bags to be inspected, taking their own sweet time. Then strangely enough the door closed before we could board. Conveniently selling our seats to an over booked flight that had all our luggage on it. I wont ever take another flight by American Airlines. And since we were moved to the back of the plane, we had a choice of 3 beverages and pretzels. My husband asked for a Dr. Pepper and the attendant laughed and said "dont sit in the back anymore!" Thank you for showing me what an airline shouldn't do! We received hotel and restaurant vouchers to a local hotel. Upon arriving it took us 45 minutes to check in because the voucher was incorrect. We had 30 minutes to eat and with no surprise ... they give you 12.00 to spend on a menu that has very few items under 12.00. If you fly with American Airlines, pack a hefty carry on with all your essential needs inside! The hotel shuttle said there was 4 shuttles full of people that American Airlines did this too.

Not Verified | Charleston to St. Louis via Charlotte. Honestly the worst airline I have ever flown on. Going to Charleston flight delayed 4 hours making us arrive at 3AM. Going back to St. Louis, delayed 1.5 hours sitting in the plane because their deice equipment was malfunctioning.. Arrive in Charlotte, no one at the gate to open door, we missed our connection by 15 minutes. Put on another flight, now running late due to fueling maintenance issue. This airline needs to get its act together .. worst I have ever seen.

Not Verified | Boston to Phoenix via Sacramento. Absolutely terrible. Poor planning and execution by American Airlines. We waited for food to be loaded onto the plane. Took over an hour. Pilot said someone dropped the ball. Sure did.

✅ Trip Verified | Denver to Miami. I'd like to know what happened to flying first class in general? When I boarded and "tried" to sit in seat 1A it was covered in melted chocolate and then a new pillow was just laid on top of it. I did get 2 quarters and the leftover chocolate bar I'm assuming was a "on to the next" gift. So when we asked our designated attendant for something to clean he handed us a crumpled napkin and then asked us to put our bags up before we lose out on space. I'm not a primadonna by any means but for $2500 for a ticket that is the exact same as the seats for $400 tends to annoy a person. How about America airlines wipes off their own seats before the next person? Especially during a Corona virus outbreak. Dirty, rude and a complete waste of money.

Not Verified | Rochester to Nashville via Philadelphia. American Airline employees were outstanding during our trip. We requested assistance for my mother who uses a walker and were happily surprised at the level of attentiveness and promptness received. We have flown United and Delta with identical service requests and have always had to wait for a wheelchair transfer between gates, even so much as having to find our own wheelchair. From ticketing to boarding and transfers an American employee was there. To top off this trip when we arrived at our final destination the brake handle on the walker had been accidentally broken. We went to baggage services and were provided with a brand new walker (same model). This was more than we expected. I was only hoping to receive a replacement part. American Airlines has gone over and above with customer service. If you need travel assistance I highly recommend American. The American Airlines employees we encountered were trained properly and should be recognized.