American Airlines

✅ Trip Verified | Ontario to Dallas Ft Worth booked for March 15th. Ridiculous that with the virus outbreak American Airlines refuses to offer vouchers or refunds on flights to areas impacted when other airlines already have. Now I’m out over $1k on flights to and from LA.

Not Verified | Terrible service. They left the gate unattended before boarding closed and only returned after boarding closed. We missed the flight due to the total incompetence of the staff and their ability to do their job. They will sit and lie to your face and say it was your fault that they were not doing their job. If you like terrible service and being spoken to as if you are nothing more than a dog, fly with American. If you would prefer decent service, go anywhere else besides American. It is consistently bad service no matter where you go throughout the country. They give “American” a terrible name. Take your business somewhere else. I would give 0s for all the reviews if I could.

Not Verified | Philadelphia to Jamaica. My husband & I go on a vacation every 6 months. We have been flying American Airlines for about 8 years now. We loved American Airlines for many years however the last 2 years have seen a huge decline in onboard service. I felt it was time to vent! We have been fortunate to be able to fly 1st class on our vacation trips recently & for the price paid the Flight attendants are scarce and robotic. They seem to talk more to their coworkers then passengers. I was very disappointed on our trip last week. The attenders basically “quickly did their job” then mingled with their coworkers till flight was over. Very rude. I actually put my “help light” on to request a simple blanket & no one came to help. If 1st class isn’t getting the service I can’t imagine the service for regular passengers. How disgraceful AA. Maybe you need to start riding your planes ominously to experience the ride.

Not Verified | We had a flight to Miami where the city of Miami shut down our event due to Coronavirus. Our flight to Miami was with United Airlines, they were beyond understanding and helped us get a full refund. Unfortunately, our return trip was with American Airlines who doesn't care about their customers well being. Because the flight hasn't been cancelled they don't think that customers well-being is at risk and are refusing to give refunds. American airlines released a statement saying this, "On every journey you take with American Airlines, your safety and well-being, and that of our team members, is our top priority." this is a straight up lie if they aren't willing to work with customers in a national health emergency like other airlines. They will never be getting our business again and I advise everyone to stay away from such an abhorrent company who only cares about themselves.

Not Verified | Miami to Cancun. We’ve been sitting in the plane for an hour now because a stewardess didn’t show up to work and we need to wait for a replacement. Now it’s because there is a line for takeoff. Just wanted to address the inconvenience because we had a activity planned for my girlfriends birthday at 3pm and it’s already 11:45pm. Hope we can make it on time!

✅ Trip Verified | Philadelphia to St. Maarten. Beware! American Airlines separates anyone who does not pay the upgrade fee when checking in! Families with children were separated (although AA said it is not their policy to do so) and so many couples were separated on our flights. It was a comment made by everyone around us both ways. It happen to us on both flights. When we asked about it, we were told that they only do it when seats next to each other aren’t available and that it was a full flight. However, both me and the woman next to me were separated from our spouses .. so either her seat was available for my spouse when we checked in or my seat was available for her spouse when she checked in, but clearly one or both of us were separated when it was not necessary to do so just because we didn’t pay the upgrade fee. They may as well call it a blackmail fee! When I contacted customer service afterwards, they accused me of trying to get a free upgrade (which I was not) then said they are not prepared to change their policies. When I asked them to clarify if it was their policy to separate anyone who doesn’t pay the upgrade fee, they wouldn’t answer me in writing. Do yourself a favor and fly with anyone else! At one point during the flight, the woman next to me said “It’s almost like they want us to hate flying.” Well, that should be their motto - American Airlines: it’s like they want you to hate flying!

✅ Trip Verified | Birmingham to San Diego via Dallas Ft Worth. First they gave us a hard time and wanted to charge us more money to sit with our Mentally and physically disabled child after giving us a tongue lashing .. ultimately we didn’t have to pay and got to sit together but if they can’t accommodate disabled families without humiliation and extra cost there is a problem. Now we are having to return 7 days early from international travel due to corona virus and they are telling us we cannot reschedule our tickets because they are non refundable. We aren’t asking for a refund we are asking to return early. American Airlines is really unamerican!

Not Verified | My wife and I went to Las Vegas to celebrate our wedding Anniversary. On the flight back home from Las Vegas to St. Louis the American Airlines Flight Attendants were soliciting passengers to apply for a Barclay Credit Card. The flight attendants, in an effort to entice passengers to apply for the card, told the passengers if they apply for the card and their respective applications is approved, they will receive bonus points that translate into 2 round-trip tickets anywhere in the continental United States with no black-out dates. Be advised that this is and not accurate at all. On 2 separate occasions we attempted to redeem our round-trip tickets only to be advised we do not have enough points. We initially tried to book a flight from St. Louis to St. Augustine Florida and were told each ticket costs 50,000 points one-was for total of 200,000 points. We then tried to book a flight from St. Louis to Chicago to attend a graduation this coming June. Again we were give the same identical story about each ticket costing 50,000 points one-way for a total of 200,00 points needed to fly to Chicago. I contacted American Airlines and was told we must have misunderstood what the flight attendant was saying. We did not misunderstand anything. American Airlines refuses to stand by the promises made by their flight attendants. So do not fall for their ploy if you fly on their airline. Thank you..

✅ Trip Verified | American upgraded me to "first" class for the entire journey from Fargo to New York via Chicago. The plane from Fargo to Chicago was an Embraer jet with a 1-2 seating layout. I had no one in the accompanying seat. It was a smooth flight. The best part, of course, of having a seat in the front of the plane, is priority boarding, and thus access to dedicated overhead luggage bins. No inflight entertainment on this aircraft. Variety of alcoholic drinks offered repeatedly along with a basket of packaged snacks. The flight was on schedule. My connecting flight was a couple of hours away but there was a flight departing before that to New York. The gate agent placed me on standby and I made it. But now I was in economy! With time being more precious, I forgoed the later dinner first class flight. The flight I was on was packed. I had to hold on to my jacket on my lap - the overhead bins were fully stashed, and I was given a window seat though I would have preferred an aisle. Flight attendant was solicitous and we were offered a snack and drink. Again, the flight arrived on time and we disembarked rather quickly. All in all, American demonstrated a welcome degree of efficiency and accommodation.

Not Verified | Cancun to Phoenix. Oddly enough we were offered money for our seats last night from Phoenix to Boise. We declined for a reason! We were moved to the very back of the flight from Cancun to Phoenix and we were the last ones off the plane. Then we were required to go through check again. We were "randomly" chosen for all our bags to be inspected, taking their own sweet time. Then strangely enough the door closed before we could board. Conveniently selling our seats to an over booked flight that had all our luggage on it. I wont ever take another flight by American Airlines. And since we were moved to the back of the plane, we had a choice of 3 beverages and pretzels. My husband asked for a Dr. Pepper and the attendant laughed and said "dont sit in the back anymore!" Thank you for showing me what an airline shouldn't do! We received hotel and restaurant vouchers to a local hotel. Upon arriving it took us 45 minutes to check in because the voucher was incorrect. We had 30 minutes to eat and with no surprise ... they give you 12.00 to spend on a menu that has very few items under 12.00. If you fly with American Airlines, pack a hefty carry on with all your essential needs inside! The hotel shuttle said there was 4 shuttles full of people that American Airlines did this too.