American Airlines

✅ Trip Verified | One of the worst flight experiences I have ever had! No customer care or a word of customer service. For the price I would most definitely choose any other airline, I would and will from now on choose to even pay more for simply a good experience. American Airlines is a joke. Claiming to care about customers health they overprice their old non cared for planes. Even though we are in a “pandemic “ they choose to be cheap and tight wads worried about control and their bottom line. In a plane where every customer is stuffed shoulder to shoulder touching all in the back half of the plane while the front half of the plane only had a few scattered seats being used. If they actually cared about customers and being a good quality airline run by quality people they would have obviously moved customers around the airplane creating some more comfort and doing their part to protect customers as they claim they are doing. Also as I was getting my rental car the lady there assumed I had been flying with AA because of my poor experience and that she had heard the same exact customer care from other distraught people who felt the same. Shoving everyone in the back of the plane. Not a single thing was offered the entire flight! Of over 2.5 hours not a single complementary food or beverage. Claiming for the covid. So all I understand from AA is they care about control and the bottom line. Also everything they offer they want to nickel and dime you, oh you want to sit in a seat that isn’t used, that will cost you money, oh you want to have WiFi, that will cost money. Other airlines include TVs and internet, AA does not find it worthwhile to upgrade their planes and doesn’t find it worthwhile to make up for that with free internet. Overpriced tickets and one of the least updated planes being on 4 of their planes during this trip, not a single plane was updated like Delta flights. I took a flight with Delta not long before this flight and there was very nice customer service, they offered inflight food and drink. If you care about your sanity and or just simply do not want to support a bad business then please do yourself a favour and fly with a better company. Hope this review helps.

Not Verified | Newark to Houston via Charlotte. It was a comfortable flight with the ability to take a carry on for free. Quite a nice way to get to Houston from New York. We got a snack while on board. We had to wear masks.

✅ Trip Verified | Literally the worst airline to fly with. Even frontier is better than them at this rate. The flight was packed full during the current pandemic while everyone else in the country is forced to follow strict COVID 19 guidelines. It’s insane how airlines like American get away with squeezing everyone in with zero consequences. Not to mention the flight attendant told a passenger that they needed the spaces seating (unlike the paying passengers) in case one of the attendants “got COVID” within the 3 hour long flight. Mind blowing.

Not Verified | It was a terrible experience using AA. They held us on the plane for a hour and a half while maintenance was being done with no A/C in Vegas at 110 degrees. Then almost made me miss my next flight. Then get home to find out my bags didn't make it. Dont think I'll ever fly AA again.

Not Verified | Insult to injury is the best way to describe the experience. AA was delayed departing ELP. So anticipating issues with my connection in Dallas, I asked attendant for assistance. She replied she couldn't help me, she did not have the "app on her phone." So customers were left to help each other. Our flight arrived on time but were made to wait for a gate, and we missed our connection. There were no attendants at the gate to help reschedule passengers. The attendants at the next gate were as helpful as the absent attendants. The male offered to book us on another flight to DSM, my destination, in 2 days or would fly me to another city. When I explained that was not helpful, he threw his arms up in the air. He told me to call Customer Service if I was not satisfied. I went to the ticketing area and was informed that secondary to the pandemic, workforce reductions prevented the airline from assisting passengers in a meaningful way. The attendants on the flight did not provide connection information. I had to ask them to make an announcement to allow passengers making connection to deplane first. No one held our flight for us No one was able to re-book us on another airline. No one cared. I assumed responsibility for finding another flight to DSM the next day from the other Dallas area airport, arranged an Uber to LoveField area and booked a hotel room for the overnight stay. I called Customer Service and learned that there had been an airport malfunction and I was entitled to some compensation. I submitted my complaint on the website as directed and received a generic response. I was informed that AA is not in the habit of compensating passengers for those fees. They did not accept responsibility for the delay they created and essentially they wiped their hands clean of the situation that they created for me. I could not in good conscious recommend someone I liked fly AA. Walking to your destination would be better.

✅ Trip Verified | Boarding agent was a rude POS. I tried to tell her 3 times I had an upgrade boarding pass even when I was the very last person at the gate! 3 times! Even while I am telling her again she is telling me to board, even while the scanner is rejecting my original boarding pass and she has my upgraded military seat in her hand. Still harassing me. I didn't ask for the upgrade, it was given to me at previous airport.

✅ Trip Verified | I have flown many airlines and American is by far the WORST! We’re in the middle of a pandemic and while other airlines are leaving a seat between passengers, American is only worried about making an extra buck and is running all flights completely full! The flight staff are the most disrespectful I’ve experienced and all 4 flights I’ve been on with them this past week we’re awful. Will not recommend to anyone I know and most certainly won’t be flying with them.

Not Verified | Flight was packed during pandemic, half the passengers were not wear masks or were wearing them incorrectly, ie as a sleeping mask over eyes, as a headband, hanging off one ear while sleeping. I had called in advance, spent 2 hours on hold and trying to get to the right department to ensure that my husband and I sat together on the flight (which shouldn't even be an issue since we have a pandemic we should automatically be put together) but do to a health condition of mine (auto-immune disorder) and a surgery that my husband was having on our trip, we needed to be placed together. I offered to pay extra the ensure that we were together and had no on else sitting in our row due to our increased risks. I was told since we had paperwork related to the issues we would be fine and placed in a row together and that they were taking all these steps to ensure safety during the pandemic. What a bogus lie. We were placed in a row with another person that was not wearing a mask, we asked the flight attendant multiple times to enforce this, which was not done, passengers all around us were not compliant with the guidelines. I'm pretty sure the flight was not cleaned as they de-boarded the prior flight and immediately started loading us and no one was seen cleaning. But because AA is cheap, they stated they couldn't give out any snacks due to the pandemic, but we flew delta on our way down for our trip and they had snacks, water bottles and napkins in Ziploc bags that they handed out on each flight. Delta also had an empty seat between each passenger if not riding together and no more than 2 people in each 3 person row. I am now a lifelong Delta customer and will never ride American Airlines again. We would have never flown American and would have made accommodations to fly delta had I known, being high risk, but having to fly for a surgery made the trip nerve racking to begin with and should one of us get sick we would have to miss work at our full time jobs and close our business for 2 weeks plus most likely end up in the hospital due to our other health conditions. What a disappointment from a money grubbing airline.

✅ Trip Verified | Charlotte NC to MKE flight 5422 8 pm July 31, 2020. I was not able to sit in the seat without having a very large person touching me. This person should have been made to buy two seats. I took a photo but I am afraid it does not accurately show the man’s size (he was 350 pounds plus) - to give you an idea: he had to lean into the aisle the whole flight so as not to smother me. The gate people changed my seat assignment Just before the flight. I booked a seat on a very large plane, your company made the decision to change the plane to a CRJ900A (a small plane two across). I imagine the goal was to pack the airplane during this pandemic. Before the flight - the crew made an announcement that, If anyone would like to change their seat assignment because of social distancing push the call button and the attendant will find you another seat. So when I pushed by button the flight attendant came. I asked to change seats because distancing was impossible and she said all seats are taken. I said they made an announcement about social distancing and I need to change seats. To that she said “Oh they have to say that, there are no available seats.” I said but, they just said it now? She had A very curt manner and said there is nothing Left except my jump Seat. The she turned off my call button and retreated. Jamming people together and then making an announcement about being Concerned for passenger safety is apparently all lies. After the flight I waited for everyone to exit the plane, and then I asked the flight attendant her name. She just stared at me. I again asked for her name. She said, "It was a short flight". I asked, are you going to tell me your name? I sent AA this letter, and I will summarize their response. Summary of the American Airlines response to my complaint: some people are big and we are sorry about that. And we are also sorry you were uncomfortable. We will put it in the database. Please fly with us again. Not a word about their lying announcement during the pandemic.

✅ Trip Verified | I do not recommend flying with American Airlines during the pandemic. Our flight was packed full - there were no seats left to put space between yourself and other travelers to reduce the spread of covid. Also, AA says they require everyone to wear a face covering but an entire family next to me frequently took their face coverings off during the 4 hour flight (they were not wearing it 90% of the time) and the flight attendants did not do anything.