American Airlines

Not Verified | American Airlines is a horrible airline and I would not recommend them to anyone! I rank them - 0 if that is possible My daughter came to visit me from North Carolina coming to Alaksa. I had no choice but to use this airline as no other airline in North Carolina came to Alaska. Her children are 2 and 5 months and her husband was unable to come due to work. When she and her family got to American Airlines in North Carolina they where greeted with horrible customer service. She had 2 carry ons, diaper bag , the toddlers back pack , stroller, car seat and many other things to carry alone. She could not check the carry ons and car seat until the gate. She asked for her husband to have a pass to come back and it was a real struggle and fight but finally after causing much stress they let him back. Upon her arrival American Airlines caused me much stress but finally let me back to help her today 08/29/2020 was the worst service by far. They see she has all these things and could not check them in until the gate and totally refused to let me go help her or let any of their team members help her back. She was so stressed and crying, TSA security was so surprised at their lack of service and that they refused to let me back. They took one of their workers to walk her to the gate. I am totally shocked at their lack of help, understanding, common courtesy and respect.

Not Verified | We are in a pandemic and the flight were extremely pack. Even on the flight back the pilot advised that we were over weight. The group that we were traveling with, we all paid for seats so we can try and sit together but when we all checked on we all had different seats that we did not pay for. We went to the counter and they advise that they never heard of anyone paying for seats and that it was impossible. They said in order to try and sit next to the person you had to checked back within 45 minutes to boarding time. We showed them the receipts and they said to request a refund. Two days later I'm requesting the refunds and the customer service rep just told me she cannot provide me the refund since I volunteer to move my seat, when I actually didn't volunteer. American Airlines seriously was not the best experience. I probably will not be flying with them.

✅ Trip Verified | I am continuously less than impressed with American. Going to avoid flying them in the future if possible. They’re always changing flights and when asked for any type of compensation (meal voucher for flight changes) I am always denied. I’ve never been impressed by American’s service. Sad to say the 3/10 rating is accurate.

✅ Trip Verified | Booked my tickets 6 months in advance, 3 weeks before the flight I got a email from American Airlines saying my flight times were changed. I thought nothing of it until my return flight had a 4.5 hour layover. When I paid for the tickets I chose no more then an hour layover because I dont like sitting at an airport wasting time. So after the good flight was full they bumped me to a different flight to sell my tickets to someone else, seeing as I already paid .. what was I going to do. Last time flying with them for sure. Not to mention the flight boarding people were not nice at all.

✅ Trip Verified | One of the worst flight experiences I have ever had! No customer care or a word of customer service. For the price I would most definitely choose any other airline, I would and will from now on choose to even pay more for simply a good experience. American Airlines is a joke. Claiming to care about customers health they overprice their old non cared for planes. Even though we are in a “pandemic “ they choose to be cheap and tight wads worried about control and their bottom line. In a plane where every customer is stuffed shoulder to shoulder touching all in the back half of the plane while the front half of the plane only had a few scattered seats being used. If they actually cared about customers and being a good quality airline run by quality people they would have obviously moved customers around the airplane creating some more comfort and doing their part to protect customers as they claim they are doing. Also as I was getting my rental car the lady there assumed I had been flying with AA because of my poor experience and that she had heard the same exact customer care from other distraught people who felt the same. Shoving everyone in the back of the plane. Not a single thing was offered the entire flight! Of over 2.5 hours not a single complementary food or beverage. Claiming for the covid. So all I understand from AA is they care about control and the bottom line. Also everything they offer they want to nickel and dime you, oh you want to sit in a seat that isn’t used, that will cost you money, oh you want to have WiFi, that will cost money. Other airlines include TVs and internet, AA does not find it worthwhile to upgrade their planes and doesn’t find it worthwhile to make up for that with free internet. Overpriced tickets and one of the least updated planes being on 4 of their planes during this trip, not a single plane was updated like Delta flights. I took a flight with Delta not long before this flight and there was very nice customer service, they offered inflight food and drink. If you care about your sanity and or just simply do not want to support a bad business then please do yourself a favour and fly with a better company. Hope this review helps.

Not Verified | Newark to Houston via Charlotte. It was a comfortable flight with the ability to take a carry on for free. Quite a nice way to get to Houston from New York. We got a snack while on board. We had to wear masks.

✅ Trip Verified | Literally the worst airline to fly with. Even frontier is better than them at this rate. The flight was packed full during the current pandemic while everyone else in the country is forced to follow strict COVID 19 guidelines. It’s insane how airlines like American get away with squeezing everyone in with zero consequences. Not to mention the flight attendant told a passenger that they needed the spaces seating (unlike the paying passengers) in case one of the attendants “got COVID” within the 3 hour long flight. Mind blowing.

Not Verified | It was a terrible experience using AA. They held us on the plane for a hour and a half while maintenance was being done with no A/C in Vegas at 110 degrees. Then almost made me miss my next flight. Then get home to find out my bags didn't make it. Dont think I'll ever fly AA again.

Not Verified | Insult to injury is the best way to describe the experience. AA was delayed departing ELP. So anticipating issues with my connection in Dallas, I asked attendant for assistance. She replied she couldn't help me, she did not have the "app on her phone." So customers were left to help each other. Our flight arrived on time but were made to wait for a gate, and we missed our connection. There were no attendants at the gate to help reschedule passengers. The attendants at the next gate were as helpful as the absent attendants. The male offered to book us on another flight to DSM, my destination, in 2 days or would fly me to another city. When I explained that was not helpful, he threw his arms up in the air. He told me to call Customer Service if I was not satisfied. I went to the ticketing area and was informed that secondary to the pandemic, workforce reductions prevented the airline from assisting passengers in a meaningful way. The attendants on the flight did not provide connection information. I had to ask them to make an announcement to allow passengers making connection to deplane first. No one held our flight for us No one was able to re-book us on another airline. No one cared. I assumed responsibility for finding another flight to DSM the next day from the other Dallas area airport, arranged an Uber to LoveField area and booked a hotel room for the overnight stay. I called Customer Service and learned that there had been an airport malfunction and I was entitled to some compensation. I submitted my complaint on the website as directed and received a generic response. I was informed that AA is not in the habit of compensating passengers for those fees. They did not accept responsibility for the delay they created and essentially they wiped their hands clean of the situation that they created for me. I could not in good conscious recommend someone I liked fly AA. Walking to your destination would be better.

✅ Trip Verified | Boarding agent was a rude POS. I tried to tell her 3 times I had an upgrade boarding pass even when I was the very last person at the gate! 3 times! Even while I am telling her again she is telling me to board, even while the scanner is rejecting my original boarding pass and she has my upgraded military seat in her hand. Still harassing me. I didn't ask for the upgrade, it was given to me at previous airport.