American Airlines

Not Verified | I've pretty much always flown American, but probably never will again! We chose our flights according to our hotel reservations. First off, they changed our flights to a later flight, which put us missing out on a full day of a four day vacation. Coming home they also changed our flight to a later flight leaving us to get home the next day after midnight. All this after 3 delays. We missed our connecting flight by approximately 20 minutes. We were forced to stay in Charlotte for the night and didn't get a flight out until 6 the next evening. It was a less than pleasurable experience.

✅ Trip Verified | I had to check 3 bags on my trip to the Virgin Islands with a layover in Miami. 2 of the 3 bags are brand new but to look at them after the trip looks like they were caught in a war zone. I’m not kidding or exaggerating. Not only were the bags in terrible condition, but lots of items were stollen from the bags that the airline “refuses to take responsibility for”. So now not only do I not get recompensed for the stolen items, I have to worry about new items that I purchased while on vacation for my loved ones being stolen on the trip back. I was told that unless the culprits come forward there is nothing that they will do to remedy this situation. Also I was told to ship the items through a reputable company so I guess the airline is not reputable since I obviously can’t use them as means for safely transporting my souvenirs. I’m sorry but I will never fly American Airlines again. I have zero faith in their staff not to steal my items and since I was told that they will do nothing about this I am looking into getting a refund for my return ticket so that I can get a flight on Delta or JetBlue. If you have security grade luggage that can be locked and not tampered with I say ok fly with them and check the bag but if not, save yourself the trouble because it’s not worth it.

Not Verified | On a flight today there was no social distancing. All seats were taken including middle seats. Customers were talking without wearing their masks or had their noses sticking out. Staff did not say anything. I guess social distancing does not apply. Maybe big companies like American Airlines do a secret payout and don't have to follow the social distancing rules. American Airlines seems to care only about their money. The couldn't seem to care less if anyone gets coronavirus.

✅ Trip Verified | 1 minute! They shut the door over 1 minute? The connecting flight had 2 of us there and they wouldn't let us in as we then watched for 30 minutes the plane just sit there. 1 minute ruined a perfect vacation. 1 minute separated me from my family on the plane. 1 minute ruined the rest of the day for all of us. When the people are still putting their bags up and there is someone trying to get past the double doors, your policy sucks!

✅ Trip Verified | American was late not due to weather. We missed the connecting flight by 14 mins. We were at the connecting gate at 14min. The cut off is 15min. They would not hold the plane. Then the agents at the desk would not rebook for another flight due to too many missing their flight. The name American should be taken from the airline. There is no courtesy, no compassion, and zero customer service. We had to call reservations to to book flights. They would not gives us our bags nor book a flight. This is holding people hostage. That is illegal including the state of Texas. I will never fly this excuse for a company ever again.

✅ Trip Verified | My wife and I had a very bad experience recently flying American. My father-in-law, died Saturday might in Philippines. Monday morning after 24 hours of non-stop preparation we arrived at the American counter at 4 am, 3 hours early for our flight. We were scheduled to fly from Baltimore to Dallas to South Korea to the Philippines. We got to the baggage checkin and were suddenly told we needed to book a return flight to board the plane to Dallas. With 25 minutes to spare before baggage check-in closed we scrambled and booked a return flight. We took the three hour flight to Dallas. We headed to our gate once in Dallas and were paged on the way there. We arrived at 10:23 am at gate D23 where the American Airlines agent hurriedly told us we would be denied boarding. She provided a printout that showed we wouldn't be allowed in to the Philippines. In fact on further review the print-out showed that while I might not be able to go, my wife who had been born in the Philippines should be able to go. But in her excited state the agent repeatedly showed us the printout and claimed it was cause to deny us passage. My wife was very distraught at this news. She wanted to get home to say goodbye to her Dad. He had suffered through illness for a decade and one of the only comforts we were hoping for was to be with family. My wife pleaded with the agent and at one point she said "How do I know if your Dad really died?" When I spoke to the agent she turned the conversation to how hard her job was. She said she found me "threatening". Exasperated I said an emphatic "Thank You" and walked to my wife who was crying and inconsolable against a wall. The agent did inform us that if we provided my wife's birth certificate she may be able to board. Through family in the Philippines and friends in Maryland we were miraculously able to come up with the birth certificate electronically. When we provided it, she refused us boarding again. After composing ourselves we had to go to the adjoining Gate D24 to find an American Airlines agent. At that gate at about 11:30 a.m. American Airlines agent said she would give us tickets back to Baltimore as the fair exchange for not going to the Philippines. When we boarded that flight the ticket agents told us that what they had given us were not actually tickets, but they didn't explain what they were. We got home by 10 p.m. the same day. I called American Airlines the next day, NC Office said there "Was nothing they could do to help." and only referred me to a different number and website. She said I could use the email at the website and expect a response in two weeks. If I didn't get I response I could only try writing again. There is no way to connect with American Airline leadership. They are hidden behind an internet firewall. American Airlines wants us to pay $1000 for the flight to and from Dallas-Fort Worth. They took no responsibility for what happened. or how we were treated. This doesn't look right to us so we are fighting it.

✅ Trip Verified | Resentment and Apathy are the only emotions expressed by your team. I flew out to Seattle to mourn my father who died 4 days ago. I booked the shortest available return flight to get back to my 3 year old daughter. Your flight was delayed to the point that I missed my connector, lost 4 hours and my ride home. Your staff didn't or couldn't care or express even the slightest bit of empathy. The inhuman and callous disposition of these individuals stunned me and I can not in good conscience recommend this airline to anyone. I hope you never experience what I experienced today.

✅ Trip Verified | As all are experiencing flights are changing. My flights I was offered from the airline left me stranded in North Carolina as my flight to Jamaica would have left before I arrived! After dealing with customer service for two hours now having to stay overnight somewhere costing me more money with no offers. Flying first class and find out they are sending me somewhere that the lounge is closed when there were options to go other places. Clearly they are trying to push people through with no consideration of what they are doing or the money you spent on getting somewhere. Never will fly this airline again. I fly all the time and clearly a reason why I don't fly them.

✅ Trip Verified | American has to be one of the worst airlines I have flown, Frontier is probably the only one that is worse, but at least they are transparent about their limitations. They have shown literally no efforts to social distance or keep people separated on their flights. On the same trip I flew Alaskan which made sure that people flying were only sitting in aisle and window seats and that parties were close to each other. Not only did American change my seat about twelve times, they separated my party and had a completely packed plane. Very disappointed American. Will not be flying with this airline again.

Not Verified | This has to be the worst airline experience ever. I will never ever fly with them again. They acted completely cold and uncaring. They promise one thing on the phone and then say another in person. They do not provide any assistance for people flying alone with small children (where as all other airlines do). I should not be crying in the middle of the airport due to how I’m being treated. Don’t promise and not deliver that is bad business. The only good thing about my trip was a handful of flight attendants that were kind enough to help me.