American Airlines

✅ Trip Verified | American Airlines needs to get fully informed on the BS new mask mandate. They claim double cloth, but no gaiters. They claim following CDC. CDC shares that if a gaiter is used that it should be folded into two layers to comply. AA can’t seem to understand this. I flew all week with no issues. First segment on 2/4/21 from FLL to CLT No issues. But these idiots from CLT to DAY just couldn’t comprehend that their information is incorrect. Study up AA and make your policies more detailed because as a weekly traveler I sure was able to shred holes in your written policy using your own policy.

Not Verified | I would just like to say Thank you to American Airlines for looking out for my Military son. They were able to quickly make changes for him due to unforeseen circumstances. No charge change for him.

Not Verified | Only reason we flew with this airlines was because they advertised direct flights after purchased both flights were given layovers, but most importantly during this time of pandemic they think they don’t have to follow the safety rules and precautions for their customer and staffs health! Both me and my girlfriend tested positive for covid 19 after being on there packed flight from Miami to Boston, they had all of us sitting next to strangers instead of seats right next to each other and it was a full plane. We previously tested negative to get on the flight from Punta Cana to Miami. Never flying AA again

Not Verified | Flight from Miami to Boston at the end of January did anyone else test positive for COVID? I am ashamed of this airline, I will never fly with them again. Absolutely no social distancing on this flight. Every single seat was taken, I am disgusted. Not to mention our flight was delayed yet again due to the plane being unfit to fly seeing that this is a trend with this airline inconveniencing every single person on this flight. Disgrace. Never again. Will never fly this airline again.

Not Verified | Worst Airline in the world. I am from Texas, my daughter goes to college on the East Coast, she’s been flying on American Airlines from Texas quite a few times and always the flight is delayed somehow. So now we thought they cleaned up their act, today she was traveling from Houston to New Jersey and her flight got delayed from Houston 1 hour for no reason, so she missed the scheduled flight from Dallas to New Jersey. So she got reservation for the 5.00 pm flight and she checked in now they’re saying an hour delayed. Now they’re saying it’s delayed till 6.45 pm don’t think they ever fly on time at all. Don’t fly American, they delay the flight for no reason.

✅ Trip Verified | Horrible. My plane was supposed to leave from DSM to Chicago at 6.05am, the pilot called at 5.30am to say he was sick. They then changed our flight to 7.45am with a replacement local pilot who at 6.14am cancelled or was unable to get a hold of the pilot. So our flight got changed to 10am. It is now 9.51am and they have not even called us to start boarding the plane so no telling if the pilot is really here or just running behind. So unprofessional. The attendants and customer service offered me $12 voucher for food when let’s be honest that won’t get you far at an airport. No other compensation. I have never experienced such an unprofessional, inconsiderate, and rude experience in my life. I’m in disbelief with their customer service.

Not Verified | Flt attendants (DC based) were not professional. After 3 announcements about facial masks being worn, a fellow passenger was seating, usual stuff to arrange bags and seat belts etc. He had to remove his mask momentarily due to the space and cargo he was carrying the and the flight attendant jumped in his face asking why he wasn't wearing a mask. He described to her the issue but she was not having any of it. He explained he had to remove it but was putting it back on. Maybe it was off for 10 seconds. He asked her if these was a problem? Well that was it, she ran to the pilot and told him about an unruly passenger. I have never seen such a display of unprofessionalism in my 35 years of travel. Of course this caused a delay to the flight and many people missed their connections in DFW. I have never ever seen such a display of overreach of power. I was tempted on exiting the plane myself just because of the shear rudeness.

Not Verified | Well, let’s start off with the fact that I’m going to leave COVID completely out of this. Second of all, in terms of the seats and on board lavatories, you could tell this was an old plane. However, the ground experience at Terminal B at PHL was pleasant, though connecting from F from and earlier flight is a whole other story. Getting through Terminal B at to the Taxis at BOS was a breeze, and the flight departed and left on time. Also, the flight crew were nice enough!

✅ Trip Verified | Agent was very rude and disrespectful. He got upset and threw my luggage. I was denied a Manager and the Supervisor stated that Corporate management wouldn't talk to customers even if she did call. They had no concern about damaging my belongings nor any remorse for throwing it. It was clear that no disciplinary action would be taken against agent. It was like the behavior was condoned. American Airline service was a complete horror show and even if the airline ticket was a dollar I wouldn't fly again. As I sit in this airport awaiting board all I can do is wonder about my luggage praying that they don't do any further damage to my belongings or purposely lose it. Supervisor threaten me and said if I posted on the internet I would never fly with American Airline again although I plan on never flying with them again.

✅ Trip Verified | Terrible customer service at the boarding gate, literally ignoring all passengers in line for upwards of 30 minutes. I was sitting and just watching the frustration grow on everyone's faces. Our own issue was that within 45 minutes of boarding they announced the flight was delayed 56 minutes, so our flight will land after our connection leaves. They rebook us on an awful redeye connection (with two toddlers how fun) through another airport. Then shortly later the delayed plane arrives maybe 5 minutes late? How can they announce a 56 minute departure delay when the plane was only a few minutes out, and it was not due to ground issues they turned that plane around super fast. End of the day the plane actually leaves basically on time, we would of made our connection but because of gate attendants that totally just ignore a line of customers. We were stuck on a terrible flight. We were not the only ones this happened to obviously.