American Airlines

✅ Trip Verified | First of all, the check in area was absolute chaos. No organization what so ever. The security was so confined and crowded which made me feel very uncomfortable and that they don’t care about COVID guidelines. They told me that I couldn’t bring my carry on bag onto the airline because it was “full” but when I got to the plane, there were plenty of open overhead bins. I am in a huge rush for a work meeting after this flight and I am so upset that I was lied to and had to check my bag. It has just been a horrible experience and I will never fly American Airlines ever again.

Not Verified | I am writing a review because my daughter's and 4 of my grand children all ages 3 yrs old to newborn got dropped off at the airport for their return flight home to Detroit today. Upon checking in they were told their flight is delayed due to weather related issues. This airline needs to accommodate passengers if they are delayed due to weather. My kids and grand kids should not be stranded in a airport overnight. The airport didn't try to accommodate them and put them on another airline or anything. The same way they are willing to accept payment they should be willing to accommodate passengers. Who wants to be stranded or sleep in an airport with 4 children? Then I just spent 3 hours on hold trying to speak with someone.

Not Verified | Loyal to AA since 1979, I’m done, will no longer fly with them again. DFW is a disaster, never should have made this city their hub. I’ve slept overnight on the floor in DFW in the past due to delay overnight (no voucher offered). Many messed up delayed flights due to Dallas weather such as today. Delayed connector in PHX for hours. Ticket agent put my name on both my ticket and my wife’s so could not get through TSA. In past 2 years, 2 aborted flights due to faulty 737 warning indicators. In past, lost luggage. Never had a single problem with Delta. Goodbye AA.

Not Verified | Do to business needs, I had to cancel a flight that I used airline miles to upgrade. I then rebooked another flight on American for the same flights, just a different day. They refused to give me my miles back because I voluntarily canceled my flight. I did not voluntarily cancel. I was required to change my flights due to business needs. I fly almost every week and was very tired of the terrible flight attendants on United and dislike the open seating on Southwest. My plan was to make American my new regular airline. Not now. They just lost about $10k per year from me because they don't want to give me the miles back. Their loss.

✅ Trip Verified | The staff at the airport in Charlotte were very rude. My sister and I was traveling taking our Mother to rest forever in West Virginia. I was using wheelchair assistance and I had to wait 15 minutes before anyone even came to take to the gate. This is just on the way up to Pittsburgh. Then my baggage with our Mothers funeral items was left in Charlotte for 3 days when I was already in West Virginia. Then on our return flight the aircraft was delayed in West Virginia for 30 minutes so we were late to Charlotte and I had to wait another 15 minutes before anyone even came to take me to the connecting flight so we were not able to get on our original flight at 11.10 am. We had to wait additional 3 hours for our flight to LAX. The emotional distress and discomfort was overwhelming.

✅ Trip Verified | American Airlines has the worst customer service, and is right up there with Bank of America for horrible customer relations. They must have two people answering phones for 50,000 calls. Unbelievable! Their call back service doesn’t work and I tried to reach them over a period of 23 hours, and at one point was on hold for 3.5 hrs. Finally had to hang up. I still haven’t been able to reach them! How does a company stay in business when they treat their customers like this?

✅ Trip Verified | They just left me at the airport where I transit and waited for more than 2 hours. The airline knew I was there and already checked in. They can call my number but no. they purposely left me at the airport in the middle of the night. Never again fly American Airlines. In the cabin they didn’t put the AC on, with mask and people sitting next to your face, I felt nauseated the whole flight. I rather fly Spirit if there is no other option.

Not Verified | Am a United Miles Member and unfortunately have to fly American for a more direct flight. American's customer service is probably the worst I have experienced with a major airline- United is by far superior. Had to change my flight to a later time; the agent changed it but failed to re-ticket the reservation. I called this morning and received a call-back three hours later. The agent said that it would be ticketed. Still shows "ticket pending". Called again and received call back two hours later and was put on hold for 30 minutes - I hung up. Called a 3rd time and now my call back is 4 hours. Total incompetents working at American!

Not Verified | I was supposed to fly in April 2020. obviously covid ruined my plans. I bought ticket insurance which was completely worthless because it covered nothing. They still refuse to give me my money back and just keep extending my when I can use it by dates but it has to be me and my mother. My mother is 65 and at this point not really wanting to travel anywhere. they wont let me move my money to someone else. Rude unhelpful customer service. If we fly and it doesn't cost as much as i paid before i get vouchers for them. I swear once this is used I will never deal with American Airlines again.

Not Verified | American Airlines has the absolute worst customer service that I have ever experienced. We had an international trip that we weren't able to take due to Covid restrictions in the country. AA refused to give us our money back and instead gave us credits (which otherwise we would have never used by flying their airline). We went ahead and booked a trip in the US and followed all of their policies for the booking with credits a non-stop flight. Now they have changed the flight schedule and the flight option significantly interferes with our plans or requires us to fly in the middle of the night with a child or choose an option with at least 1 stop. Again, absolutely no consideration for this inconvenience to our trip despite contacting their customer relations department 4 times. I have never been treated with such a lack of customer care ever. I will never fly American Airlines again nor will I recommend them. Buyer beware, they create policies and take your money and hold you hostage to it.