American Airlines

✅ Trip Verified | Terrible service! I don’t fly American often, but it seems there is a delay every time I do. This time I was using a canceled flight to HI and rebooked for Albuquerque. I was told by the agent online that I could use the Admiral Club, but was rudely denied upon my arrival at the DFW airport. Then to make matters worse, a long layover was even longer due to there being NO plane! It appears that 2 flights have been combined, so it will be interesting to see if I actually get out of here today, much less have my Oregonian seat on row 3. If you can’t fly Delta, I would much rather fly SW over AA. The exact same thing happened in DFW a few years ago. AA’s delays made me miss my connecting flight to Japan. The plane was still there, but they just closed the door and wouldn’t let us on. I had to totally book another flight on my on because the service desk was no help!

✅ Trip Verified | AA customer service is deteriorating daily. Their review rankings is not by any means a farce. I have been a loyal Advantage Member for years but I am moving on. Try another airline that value customers. They don’t even care their ranks are falling. Customer Service agents are rude, impatient, and incompetent. Missing connection because of a delayed flight and an attempt to rebook on another flight was a fiasco.

✅ Trip Verified | We booked a flight to Sint Maarten and two days before we were set to leave AA sends out an email to change our flight at no additional cost. When I went to look at available flights there were none, I found this odd! I called the airline and asked what the email meant. The associate assured me that this was just an option and the flight will not be delayed. The day of our flight we get an email stating our flight is delayed 6 hours. We waited for the next flight and even boarded the aircraft before finding out they didn’t have a crew to fly the plane. Long story short we were deplaned and left to wait for hours until they could find a pilot for the plane. So unprofessional. I never had this problem with Southwest! I will not be flying with this airline again. The most the customer service rep could do is understand we were frustrated and asked if we wanted to cancel our reservations and go back home.

✅ Trip Verified | My initial flight, from Palm Springs, CA, to Dallas, TX, was delayed 35 minutes. I only made my connecting flight because my deboarding gate and boarding gate were next to each other in Dallas. Upon closing up the Dallas, TX to Tampa, FL flight our plane taxied for a bit, then stopped for 1 hr 10 minutes while we waited for American Airlines to try to fix a malfunctioning light in the cockpit. When it was decided the light wouldn't be fixed we returned to our gate and were told to leave the plane. Then we waited 20 minutes in the terminal and then were told to take the train across the airport to another terminal and gate. There we waited 20 minutes upon which we were told to take another train to another terminal. There we waited 20 minutes upon which we were again told to take another train to another terminal. There we waited another 20 minutes and finally boarded our plane. Then we sat for 45 minutes as we were initial told our co-pilot was sent to another flight and another would have to be found for our flight. Then, after waiting in the plane for another co-pilot to be found, we were then told we were not waiting for our initial co-pilot to be sent back to our flight (his initial flight). Then, after he finally arrived, our plane taxied for a bit and stopped upon which we were told we now had a 20-minute weather delay for a "weather cell" to pass. Over an hour later we finally took off. We arrived 2am in Tampa, approx 6 hours late. Due to this I missed my morning shift ($200) and work and had to pay for an extra night for my dog at the kennel ($75). I relayed all of this to American Airlines and they responded with a $75 voucher for further travel. I replied that this was hardly acceptable to which they replied, basically, "too bad."

✅ Trip Verified | Plane was old, dirty (sticky armrest, finger prints all over the window, tray dirty, etc.) Inflight service was almost non-existent, we had to ask for a glass of water after being skipped over and had to take our own trash off the plane. Paid for an upgrade and received absolutely zero benefit. Will probably not fly this airline in the future.

✅ Trip Verified | I checked into my flight the day before. Boarding passes were never emailed. Morning of my flight I arrive an hour early, 1 kiosk is down, the other only gave 1 boarding pass for myself. My son who is a minor wasn’t able to get a boarding pass from the kiosk due to an error. No one was at the desk to help at American. People in front of me still waiting to check bags, no staff to help assist. I went to the information center and they couldn’t get a hold of anyone from American. TSA couldn’t help me with the boarding pass issue. I went back to the information center, meanwhile our names are being called and still no one could get a hold of someone from American Airlines. Conveniently they were the only ones who could assist us. We missed our flight and are now on stand by through 10pm tonight. It was supposed to only be a 5 hour travel day. Won’t be flying (paying money to sit at an airport) with American again.

Not Verified | Flight from New Orleans to Dallas was delayed, when we finally got to the gate to board our connecting flight they had given away our seats because we were not there within 15 minutes of taking off, because the flight was delayed. Customer service sucks, not accommodating then put us on stand by for the next flight while our original flight was still sitting there delayed. Ridiculous, I understand why they have 3 stars now.

Not Verified | My family and I got screwed out of our tickets and had to eat additional charges. We had our flights booked for months and this morning (travel day) our flight was canceled for “maintenance.” (Meaning American Airlines not fill the flight enough even though they claim they are worried about COVID.) We were told ALL other flights going to Maine for the next two days were completely booked. The only option was we could stop in Philadelphia for two days for a layover. This would result in us losing two days of our trip. Nothing was offered to compensate for this greedy mistake. No hotel voucher, nothing!! When we started saying we were going to call partner airlines of American Airlines the unapologetic lady changed her tune and said she would look for us. She was suddenly able to find a flight (for tonight) where we travel all night on United. This flight was also an additional $200 dollars which she stated would not be covered for them cancelling our first flight that we already paid for. We are still losing a day of our vacation too. My next phone call will be to the rental car place in Maine since that will now have to change too. I am so sick of these airlines treating their passengers like cattle. Yet they claim they are hurting with the pandemic! Save your pennies and book with another airline.

Not Verified | As someone who flies more than the average person, I’ve flown American Airlines numerous times. The last trip I took was the worst out of all the times I’ve flown. First, our flight was delayed by four hours, fine whatever, I go to the desk and they get me on flight that leaves for Dallas in 15 minutes causing me to lose the upgraded seats that I paid $$ for. The flight is full and I’m forced to check my carry on that contains a bridesmaid dress. But at least I made it to Dallas right? Kind of. We were rerouted to Austin and sat on the tarmac for another four hours. Finally make it to Dallas, and the flight to OKC is delayed but at least we make that. Get to OKC and find out the airline lost my bag. They mistagged it and couldn’t locate it. They reassure me that the bag will make it back to me in 24hrs. Nope. I called every few hours for updates, first the bag is in Dallas, then Los Angeles, then Cabo. Not only was my dress in Cabo, but it was handed off to United Airlines. How does this happen? Spoiler alert: I didn’t get the dress back in time for the wedding and had to buy a dingy $20 dress from David’s bridal. So now I’m out over $200 on this trip due to the negligence of American Airlines. They offered me a $125 voucher, that doesn’t begin to cover my losses. I demanded they put for the expensive bridesmaid dress I was supposed to wear as that is my biggest loss and they offered to pay for the dingy David’s bridal dress. I for one will not be flying American Airlines or recommending it to anyone. The customer service is horrible. They truly do not care about their customers.

Not Verified | By far the worst airline I’ve ever flown. I usually dont leave reviews, because most things I can just get over. But to make a very long story short, my best friend and I planned a trip to Nola (which was his very first trip outside of our home state of KCMO.) Getting there was fine. Coming back our flight(s) were delayed for a total of 20 hours. We arrived at the New Orleans airport where our first flight was delayed for about 5 hours due to rain. Even though every other airline was still departing. Our next connecting flight was in Dallas where we had maybe 10 minutes to catch our connecting flight upon arriving in Dallas. Mind you, many flights were delayed. Which means the attendants were also aware of this. So my friend was off of the New Orleans flight first so he ran to our connecting flight hoping him being there would stop the attendants from closing the gate. With three minutes to spare before our connecting flight’s gate closed, I arrived out of breath to the gate already closed. The attendants were completely insensitive to our situation and proceeded to tell us to get in the like of 500 people for our refund. I should also add it was about 1am. So to avoid standing in the line, I went ahead and booked new tickets hoping they’d refund us for the flight we missed. I also had to book a MOTEL. Not a HOTEL because there were completely sold out (which I wasn't reimbursed for). There were no lyfts, Uber’s, and the line for one taxi was 25 people long. Luckily I had family in town that had to wake up at 2am in the morning to get my friend and I safely to our motel so we didn’t have to spend an entire day at the Dallas airport. So it’s the next day now and time for us to catch our newly booked flights. This flight was now delayed. Mind you, we have no idea if our bags are in KC waiting on us or anything. No one was able to help us locate them and a lot of the links we were given did not work. So we finally get back to Kansas City and head to baggage claim just for another American Airline employee to tell me “I can’t check for your bag until all of these flights get their bags”. Not only were we inconvenienced but so were our families. Everyone was just ready to go home I guess and could care less about the hell they put us through. I will never fly American again.