American Airlines

✅ Trip Verified | I was planning to fly home from Pensacola Florida to La Guardia New York on June 9th 2021 @3pm via flight number 4542. Departing at 3pm from PENS to NY. To be on a fully seated airplane doors closed and ready for departure to hear the following words “we must deplane the aircraft due to weather.” Totally acceptable safety before anything, we’re all at the waiting waiting just watching the screen turn from 3pm into 4:30 pm followed to 5:30pm to a vocal message stating the flight will not leave until 7:30pm a this point everyone is upset as the weather had cleared in Philly and no danger presented to new York. They refused to update the 7:30pm info on the screen or text message; they had made a verbal statement instead with the new time. The counter person excuse was that she had no control over any screens or messaging. There is nothing worse than feeling like you’re being held against your will and no information is provided other than to be back tomorrow at the same time , same flight 4542 at 3pm going to la Guardia. Now today June 10th, 2021 flight 4542 once again boarded the plane fully at 3pm when the announcer tells us once again we must deplane due to the pilot “timing out.” Everyone deplanes the aircraft with no information given except to wait around until further notice. Everyone feels like they're being held against their will with no information, we all watched the screens go from 3pm to 4:30pm, 5:30pm to 7;30 pm to then a cancelled flight. No information was given. They tried to state it was due to weather but someone yelled out it's perfectly clear to New York and they took the weather radar off the screens. To then tell us they can’t make any accommodations because the pilot is over his hours and the next flight will be Saturday. I’ve never felt so violated of my time before. This is day two of me trying to go home my daughter who got a leg injury I am not from Pensacola I just want to get home to my daughter and my job in which I have been absent two days now due to American Airlines.

✅ Trip Verified | Dallas to Puerta Vallarta. Don't spend any money with American Airlines. They are wholly unacceptable. They will never again see another penny of mine.

Not Verified | Seats are made for a teenage girl under 13, service is non existent. I asked for assistance trying to get online to watch a movie on my laptop and was looked like I was an alien, and btw, never got the help I requested. Then I asked for headphones. He says, I have none on me. I ask if there are any on the plane, he says he will have to look. The next one that walked by I asked and he brought me some. If you have an issue the wait time on the phone is over 4 hours. No one at the the check in desks could actually give consistent information. We missed our flight after we sat on the tarmac for 25 minutes. So 5 people later and 5 different answers I finally managed to secure a space on a flight. I forgot how bad these places are. When I have to fly them I always upgrade and even those are narrow and small. I am 5'4 female 137. Not big. Stand by landed me in the lucky middle seat where if I sneeze the person in front can hold my hand. I think it wouldn't be so bad if the flight attendants actually gave a cared about our flight experience. I am 1 hour into my flight with no assistance. I did get water. I fly all the time, especially this past year. Never again.

Not Verified | Multiple cancellations and delays. Initial flight delayed, missed connecting flight so flew from Philly to DFW for early AM connection to San Diego. (I had to pay for the hotel, apparently they don’t cover weather delays). Flight cancelled from DFW, rescheduled for 12 hours later, not ok. Barely had enough time to book with an alternate airline, even though I called AA customer service they were not helpful, and will not refund the canceled flight. I have never flown with American before and I will never use this airline again. I would rather pay higher prices for a more competent airline then ever fly with American.

✅ Trip Verified | Paid $29 for their WiFi to stream a hockey game and the WiFi is too slow for that. So do not pay the money if you want to stream anything. Reason I paid is because they did not have the option to watch the game. Also, no food besides the complimentary snacks on the plane. 6.5 hour flight and not even option for dinner. Finally, no alcohol aboard on the plane besides first class. No understanding any of the reasoning behind these decisions and definitely can not disagree with any of it because you will get in trouble. I will not fly with American any time in the near future.

Not Verified | American Airlines is the worst. They gave several excuses of why the flight cancelled and the fact of the matter is myself and 500 other passengers clearly saw it was a system outage on Dallas Ft Worth website. The ticket staff are rude, the flight attendants are rude and the customer service agents are nasty as well. They'll try to redirect you to their website instead of assisting you. Save yourself the hassle and fly with another airline.

✅ Trip Verified | I arrived at the airport at 6:15am in order to check in to my flight knowing that traveling with pets is always a bit more time Consuming, i had done That endless times before. I had no idea the nightmare that expected me in the AA counter. The lady that was supposed to check me in asked me to put the dogs on the scale, as i did that she automatically told me that i was cheating her by trying to “sneak in” two dogs and only pay for one. I immediately told her that is not true and informed her as I arrived that i was traveling with two pets . She told me that I can’t travel with two different breeds in one carrier - i told her that they are both chihuahua but one is half doxie and she said that it doesn’t matter and that I can’t do anything about it and might as well go back to the hotel because i wont be getting on that flight. I asked to see the manager. He told me that they have to be in two different carriers and that i can go to buy a carrier from Southwest counter and come back to check in for my flight. I had to walk with three luggage’s and a dog carrier two terminals down to buy the carrier, walked back to the AA counter and jimmy was no longer there. The ladies there were very rude and disregarded my plea to call the manager because my flight starts boarding in 10 minutes. After 20 minutes they called him, he didn’t come over. He told the lady on the phone that he changed his mind and that even now after all that trouble i went through i still wont be able to board the flight. Just to be clear, i had to buy a flight ticket in Southwest in order to purchase the carrier (58$) and then had to cancel the ticket and after all that i wasn’t allowed on my flight with AA. Needless to say that i will never be flying with AA again, and would strongly recommend everyone around me to do the same.

Not Verified | Flight itself was ok. Plane was delayed 3.5 hours due to weather (not their fault). However when we finally got off the plane around 10pm after sitting on the tarmac for another hour due to same weather, we could not get our luggage. It had somehow beat us there and they had locked it in a office with a glass front. No one was there to open it and we and a lot of other people had to wait over an hour for someone to come. I said we have been waiting over an hour to which the airline employee said I've been here since 10am. He never apologized and said ok when I said we would probably never use them again. Not good customer service at all and not as friendly as Southwest is.

✅ Trip Verified | We booked our trip about 8 months in advance, checked on for our flight online the day before & just happened to check the flight status the morning of on the way to the airport. FLIGHT CANCELLED. No text, no email, no notification whatsoever ... no vouchers, no apology, no refund. They found another flight that could get us home 9 hours later, who knows if that will happen. Completely disgusted with American Airlines, will never recommend flying with them again.

Not Verified | Not about the flight, ticket, changing flight, cancelation of flight, customer service. Booking was a breeze, but downhill from there. To change flight computer program not working, phone call on hold for 4 hours just to get disconnected. Flight time 7.03 pm, canceled flight after sitting in airport for 6 hrs, rescheduled flight in line until after midnight. Poorest of customer service around.