American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5921 reviews
2/10
3 star Skytrax Rating
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1/10

"do not recommend this airline"

(United States)

Trip Verified | Flew from MCI to Charlotte, Charlotte to Turks and Caicos, Turks and Caicos to DFW, and then DFW to MCI. 4 flights total and 3/4 flights got delayed. Either the crew was running behind, searching for an aircraft, or changing gates. It was a disaster and I do not recommend this airline nor will I fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Kansas City
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"one of the worst flying experiences"

(United States)

Not Verified | This was one of the worst flying experiences I have ever had. We decided to upgrade and fly first class on a special vacation from Salt Lake City to Cabo San Lucas. While in first class I expected a decent meal of some kind but all we got were cheap snacks and a soda to drink. I had requested a wheelchair weeks before with the airline to meet me in Dallas for the transfer and then Cabo San Lucas. There was no wheelchair nor could they get one in Cabo San Lucas. I also requested one to return. When we got to Salt Lake again there was no wheelchair of any kind. We requested the gate agent to get one, she supposedly did but nothing showed up for over 20 minutes. My wife found a wheelchair and had to wheel me nearly a mile to the baggage area. When we arrived in Mexico we had to fill out an immigration and customs form in order to pass through at cobble. They had none on the plane. Why not? They could’ve handed these out and everyone could’ve had them all filled out and ready to go rather than stand in the hallway and try and find a way to fill them out before we got to customs. Very poor planning on American Airlines part. Coming back from Cabo to Salt Lake again they gave us very cheap snacks just hand them around in a basket. No meal of any kind and again this was first class travel that we had purchased for a special occasion. I will never fly American Airlines again.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteSalt Lake to Cabo San Lucas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not worth the inevitable delays"

(United States)

Not Verified | We bought the tickets through Expedia at a low price and I've found out why. Most of the American Airline planes are old and need maintenance, causing constant delays. The also cancel flights often, likely because the flight wasn't full. I was scheduled to leave Kansas at 4pm, but they canceled the flight and moved me to a 12 pm flight. In that flight, the plane was old, and we were delayed 30 minutes because a door to the overhead compartment wouldn't shut. I then had a 4 hour layover at Dallas due to the flight cancelation. Not only that, but the flight to take me back to Atlanta at 6:30 was also delayed 2 hours because of maintenance. If I wanted to spend 12 hours waiting, I would've driven. American Airlines is cheap for a reason and not worth the inevitable delays, do not book here!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWichita to Atlanta
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"experienced delays on every leg"

(United States)

Not Verified | American Airlines is a complete joke. I experienced delays on every leg on three consecutive trips. Not one flight out of 10 was on time. Because of this, I missed my connecting flight in Chicago and had to take the next one at 5:00 AM, leaving at 3:00 AM to get to the airport. Your money will be wasted with this company. It is absolutely unethical that they waste their customer’s time and money. One upside was that staff were fairly helpful with rebooking.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGreenville to Seattle via Chicago
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"American Airlines is even worse than Spirit"

(United States)

Not Verified | What a joke 6 open bag areas on the way to my seat, I paid $86 extra but they make me check my bag. I fly 2-4 times a year. American Airlines is even worse than Spirit.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteNassau to Miami
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"American Airlines is the worst"

(United States)

Trip Verified | This was the worst experience of my life. My fiancé and I were so excited about going on our first trip since Covid hit. However, 39 of us had our flight canceled after hovering over the airport in Dallas for almost 2 hours, due to the pilot not being able to land in a storm. Then we had to go to Waco for fuel and sat there another 45 min. Only to be told once we did land on Dallas that our flights were canceled. On top of that they made us check our bags so we didn’t have anything we needed. We were stranded at the airport and because the next flight to California wasn’t got another 2 days we all had to return home. So that means no bags, ( which we had to get delivered to our home) and wasted 2 days in the airport. We were lied to by the staff at Dallas airport. American Airlines is the worst, do not use them. American has gone down due to poor customer service. Now they don’t wanna refund the money on top of all this. Save yourself and book with another company.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGreensboro to Palm Springs via Dallas
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the last time I fly American"

(United States)

Trip Verified | American is the worst airline in existence. They have zero respect for anyone’s plans. It’s a guaranteed delay to your flight every single time for one reason or another. Today’s flight was supposed to take off at 07:30. An announcement was made in the terminal at 07:10 explaining they don’t know where the flight crew is immediately followed by an hour delay. How can you trust an airline that doesn’t even know where their flight crew is?! I don’t care if I have to take two connecting flights to get to my destination on another airline. This is absolutely the last time I fly American.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew York to Columbus
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"did nothing they promised"

(United States)

Not Verified | Our flight was cancelled due to the plane broke down, no problem we like to get home safely. The issues began when they had us wait in line and wait on hotel vouchers and meal vouchers ( great). Our turn cones and they have ran out, they told us to save our receipt and we would be reimbursed, we did so and we're not reimbursed. We had five in our family 9 at night. They offered to reimburse for 1/4 of the hotel and no meal or Uber costs. They offered a 125. Flight voucher kind but we all know you cannot fly anywhere on that amount. Customer service told us to fight this more. American airlines is done. Horrible service and did nothing they promised.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Myrtle Beach
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"They denied the refund request"

(United States)

Trip Verified | Had a trip planned for the 4th of July holiday. We were scheduled to fly American airlines out of Austin Bergstrom with a connection to Bozeman Montana out of Dallas. Our flight was scheduled to board at 5:55 AM on July 1st . We checked the TSA wait times via the TSA app and arrived at the airport 1 hour and 45 minutes hours early to ensure enough time to check bags and get thru the TSA security process. The line to check bags at American was out the door. No other airline had similarly long lines that morning. There were only four American employees working the check in counters. We were in line for almost 2 hours and ended up missing our flight. Once we got to the check in desk, we were told that the best they could do was put us on a 5:30PM flight to catch a connection in Dallas to our final destination. The only problem was that we would be on standby for the connecting flight and that the connecting flight was fully booked. Thanks so much American. Stranding us in Dallas did not seem to be a reasonable solution. I have two problems with American airlines after this less than pleasant experience. At no time did an American employee appear to ask people in the check in line when their boarding times were. I travel frequently and when traveling with other airlines I have never missed a flight due to check in delays. Invariably all other airline companies I have ever dealt with always seem to have employee(s) working long check in lines making sure no one misses a flight. Apparently, this does not occur to anyone working at American. After missing our flight we requested ticket refund. They denied the refund request and insisted on a credit Based on the inconvenience of missing the flight and the incompetence of how American handled the problem I think a refund would be reasonable. Americans recent proclivity to cancel flights seemingly on a whim combined with a total disregard for customers in my mind makes a future travel credit all but worthless. Epic fail American airlines. After reading some of these reviews it's clear that customer feedback is meaningless to you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAustin to Bozeman via Dallas
Date FlownJuly 2021
Ground Service 12345
Value For Money 12345
no
10/10

"crew on this flight was great"

(United States)

Trip Verified | The crew on this flight was great!! They made sure everyone was comfortable and had a great flight. So friendly and personable. We met the crew prior to boarding. Great people with lovely personalities and outstanding service!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Chicago
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes