American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1700 reviews
3/10
3 star Skytrax Rating
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7/10

American Airlines customer review

(United States)

I have flown SFO-MIA-Ecuador and back 6 times the past 2 years. Although the staff can seem a little long in the tooth and sometimes just mean I do appreciate the pilots. They seem to be a cut above the rest of the industry with those 757's.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Malaysia)

Having just flown American Airlines for the first time from JFK to London Heathrow I can honestly say AA are a contender for the worlds worst airline. From the state of the plane to the poor quality of the food to a laughable 1970's entertainment system all compounded by a disinterested flight crew. As a regular intercontinental traveller used to flying airlines such as Emirates Singapore Qatar etc I was truly shocked by how bad AA really are. What made it funny was reading the CEO's editorial in the inflight magazine his goal of being the worlds best carrier is a long way off.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

American Airlines customer review

(Malaysia)

My family and I traveled on AA from CDG (767-300) DFW (MD80) Sat 14 Dec and was completely satisfied. AA excel in two areas: 1) The super friendly hospitality of their Cabin Crew and 2) They provide meals that will fill you - their pizza prior to landing is sumptuous and most memorable. Their aircrafts are old and their IFE very ancient. So if price is a factor (especially when traveling with family) they will deliver satisfaction. The game changer is when their fleet is replaced with the latest in IFE offerings!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(Canada)

My trip from Toronto to Bogota has not happened yet as the connecting flight from Toronto to Dallas was delayed due to mechanical problems based on what we were told and they did not allow us to board the flight. The AA reps had us wait in front of different counters for more than 5 hours without resolving anything to more than 20 people. In addition they had to handle the receiving flights. The staff was rude and not friendly at all. I gave up and agreed to have my trip delayed by one day losing one entire day in my vacation plans. I hope today it will be different. I will never use this company for my business trips.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United Kingdom)

LHR-LAX-LAS-LAX-OGG-LAX-LHR Nov 28 to Dec 9. I had a 2-week trip to 3 destinations in America all on American Airlines. All 6 flights were punctual and flight attendants on all flights were polite and friendly especially the last 3 flights. The new business class seat in AA's 777-300ER is the most comfortable I've had. Slept very well on both flights between LHR and LAX. I was also satisfied with the unexpected angled flat bed business class seat on LAX-OGG-LAX flights in 767-300. Overall I was very happy with their service and products. If AA ground staff can also deliver the same good services then AA will become a true premium full service airline in America.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

American Airlines customer review

(United States)

To start with my departing flight to Dallas was canceled due to bad weather. The AA rep couldn't have been less helpful. In addition when she re-routed me the new flights had no first class seats. Therefore I expected a refund to fly coach. They refused because I supposedly got a special rate which was still more than double of the coach rate and I was not eligible for a refund. On my flight home the first class section had no TV or movie and had nowhere to plug in my headphones to listen to music. My best advice is to fly United.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

American Airlines customer review

(United States)

JFK (New York) to LAX (Los Angeles). We got at the airport went straight through security which was extremely easy then sat at the gate for a while. No delays. We were in seating group 2 which was extremely convenient. We got 2 seats next to each other. They let us use all electronic devices. The only in-flight entertainment was 12 radio stations and a couple of magazines but it was a great steady flight. The food was fine. They provided a breakfast sandwich with ham and cheese on a croissant. The staff were friendly and it was one of the best flying experiences I've had.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

Recently flew with American to and from Key West FL. It seems overly obvious that this 'old' airline is staffed with employees who are looking forward to retiring. Late flights unusual delays on the tarmac fake smiles and just the feeling of being on a cattle car. The days of friendly flight attendants is but a fond memory.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(Bolivia)

AA 922 from La Paz (LPB) via Santa Cruz (VVI) to Miami. This flight is constantly delayed or even cancelled. Most of the time due to technical problems which means that airline politics put cost control above performance and well above customer satisfaction. Always try to find a LAN flight before travelling with AA.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(United States)

Thursday evening they cancelled my son's flight to DFW (due to weather) I held on the phone for 1.5 hours and even though he was flying as an unaccompanied minor and they could see I was on another flight to a foreign country at the time they wanted me to pick him up and take him back to the airport later. My friends husband came to the airport to take my son so he could then take him to his new 2pm flight. I waited in line at the airport I was flying out from for a gate agent to fill out the paperwork pay the extra fee etc. but no one was even at work at the gate. I have to fill out paperwork for my son pay and still get to my own flight and through security. My son was put on a flight for that afternoon then makes it to Dallas. Today I come back to the country and when attempting to board my flight from MIA to DFW I am told I can't take my bag on that has already been on 4 American Flights since Friday. They called final boarding. She proceeded to tell me now I wouldn't be getting on that flight. The supervisor eventually put me on a standby flight for 6.50 am since I missed the 8.35 pm flight I was supposed to be on the night before. They told me I was welcome to sleep in the terminal. At this point I don't know if I'll get on the flight in the morning since I'm standby and they wouldn't assure me a seat.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no