I have only flown American Airlines twice, once in 2012 and now in 2015. On both occasions I felt that staff interaction with me was simply in bad taste. On this most recent flight from Palm Beach to Dallas Ft Worth, I was delayed by staff at the counter because he wasn't sure about how to proceed with a passenger with an international destination. As soon as I told him my final destination was Cambodia, the look that came over face told me things might get bumpy (mind you this is in South Florida and they probably don't even know where Cambodia is). Nevertheless, after looking at my passport, he felt the need to get his manager. She comes out and tells me my visa is expired. Indeed, it was expired but she was looking at my Vietnamese visa. At this point I'm upset because I'm thinking, why are these people trying to stop me from getting on this flight? They were acting as if I just woke up that morning and decided I wanted to leave the country. I finally explained to the manager that American citizens can get a visa-on-arrival once they arrive in Cambodia. After she check on the internet to confirm, she issued my boarding pass and let me be on my way. The international leg of the trip from Dallas/Ft Worth was handled by Qatar Airways
(who I love) so did we really need to go through all that? Back in 2012 I was sitting in First class and just before take-off, the attendant serving the first-class cabin comes to me, of all people, and asks “Where are you supposed to be sitting”? I was befuddled by her question because I was irrefutably sitting in my assigned seat! I don’t want to jump to conclusions but could her questing have been prompted by the fact that I look more like the average basketball player than the average businessman.