American Airlines

Not Verified | I stopped flying AA over 15 years ago because everything I did, which was a lot, planes never on time, planes dirty, rude flight attendants and terrible snack/food choices. So after 15 years I decided to try again. Worst mistake ever. Same issues. I understand planes can be late, but unacceptable when your watching the plane sitting outside for over 1 hour and they say they are cleaning plane. Flight attendants are seen just hanging out next to captain, chatting it up. Connecting flight was suppose to leave at 8 pm. By the time we left it was midnight. And again, rude FA's, dirty plane (thought they were cleaning for an hour at least). Never ever again.

Not Verified | Currently stuck at the Dallas/Ft Worth Airport due to a missed connection flight to Fort Myers (home). We flew AA about 6 years ago and had a horrible experience with flight delays due to mechanical issues and no AC in the aircraft. We decided to give them the benefit of the doubt and fly with them in July 2021. Even worse than before! The unprofessionalism and lack of knowledge by the customer service agents at this airport is unreal. Could not put us on a flight until the following day, no hotel options, and still could not tell us why our plane was late having us to miss our connecting flight. Don't be fooled by their cheaper pricing. Pay the extra dollars and fly Delta. Our time is valuable AA! We trust our airlines to get us from A to B safely and in a timely manner and you failed to do so.

✅ Trip Verified | I am very disappointed and upset of the service and resolution received by American Airlines which I thought it was a great airline, but after this trip I would never use it again. The employee at the Quito airport was very rude and overcharged me for a carryon bag that on way there was free as carryon, but she feel like it was not a carryon anymore, and charged me $45 which is even more than the $30 it normally cost to check a whole 50 lbs bag. The whole issue is that I made a complaint on my way back to the US and over a whole month later received an email just apologizing, but not a refund; when management had the chance to fix the rude treatment and unfair charge I received by their employee in Quito. I attach the pic of the same carryon bag I took there free of charge and got charged on the way back with the receipt of what I was charged $45 because according to the agent did not have change and charge me that amount!!!

Not Verified | Orlando to Des Moines. Took 3 days. They routed us from Orlando to Miami to Ft. Lauderdale to Charlotte to Des Moines. Refused to comp hotels, meals and transportation even though it was all due to cancelled flights. Spent over $600 in hotels and meals and Ubers. Their response? We don't comp hotels, meals and transportation due to cancelled flights. We were bumped out of First Class and they're only reimbursing us $150.00 per ticket when we paid $900 per ticket for First Class. A complete disaster. Rude employees and a 4+ hour wait time to speak to a live person on the phone.

✅ Trip Verified | American Airlines is horrible! Our flight was delayed which we had no problem with we understand things happen. When we get to Miami they made us go through customs which resulted in us losing our connecting flight, they rescheduled our flight 14 hours later (the following day) and refused to provide a hotel room for us! The. You try to contact customer service and the wait times are 2-3 hours to speak to someone. We had to sleep on the floor of the airport. Absolutely horrible customer service, my father is disabled and can barely walk and they made him sleep on the floor of the dirty airport. I will never buy another flight from American Airlines - this isn’t the first time we’ve had bad service but this was too much. Never again, spend a little extra money and go with another company.

✅ Trip Verified | Worst Airline I’ve travelled with in a while. I made reservations for my son & myself, my son was not able to fly, so I went to customer service, she was no help at all told me to cancel his ticket & they had nothing to do with my refund .. so I attempted to cancel & ended up canceling both our tickets. I go back to Customer service and told her what happened she gives me another boarding pass after correcting my cancellation, but did not give me my window seat that I paid my good money for! To get on the small aircraft and find I’m not seated where I wanted, and they gave the empty seat and row where my son was to be seated to someone else . I haven’t sat in a middle seat since I was a kid ... never fly American, worst airline ever!

Not Verified | On the way from Dallas to El Paso we had to wait on the tarmac for 1.5 hours as they were trying to do "mechanical Maintenance". NO updates as we sat there, no water for anyone , no fresh air and hardly saw the crew except for pilot. We finally had to leave the plane and went inside. After an hour inside we boarded the plane again and then waited another 45 minutes because some passenger left her medicine in her luggage and they had to get her luggage out. On the return trip from Dallas to home the plane was delayed 3 times and the gate kept getting switched. Originally scheduled to depart at 6:30 it departed at 9:30pm and even that was late because they didn't have enough staff available to board the wheelchair bound passengers. Once in the air it was very stuffy and warm, finally someone in front of us asked why so warm and stuffy and no fresh cool air, They said they didn't realize it and asked the Captain to put the air on. I thought overall they are very short staffed, Their terminal in Dallas Airport was filthy and their crew members we not friendly at all, I would never fly American Airlines again.

✅ Trip Verified | This was my first time flying American airlines and I will avoid it in the future. I had two flights one was bad the second got cancelled. In the plane they were rude, our second flight got cancelled because they didn’t have the crew to fly the plane. The supervisor was arguing with a customer over them getting their flight cancelled while we were all waiting, terrible customer service. They made us wait hours to get a resolution, gave us vouchers that didn't work, had a terrible attitude for a problem they created and all of my interactions with their staff were a nightmare. At the end I spoke to my friends and family about the issues and they knew I was flying American airlines before I told them the airline so this is a recurring problem. If you can only get one thing from my review please be careful and look out for your own safety, aside from the bad service the overheating of the plane was unsafe.

Not Verified | Every time I have flew with this airline this year it has been a disaster. First go round we had a 12 hour delay because they were understaffed. The second time we were an hour early we stood in line because we didn’t have definite seats. Literally waited the whole time all for them to say the flight was closed when we got up to the counter. I will never fly with them again. On top of no one knows what’s going on when you ask questions. Who wants to deal with all that stress to get home after a vacation where your suppose to be relieving stress. They won’t accommodate you when they’re totally in the wrong.

✅ Trip Verified | I have been flying American Airlines for over 20 years now since living in the Dallas area and they are based here, there is usually plenty of options for flying times. My most recent trip from Denver to Dallas was nothing short of a nightmare. The flight was scheduled to leave at 2:30 and after several delays, the flight did not leave until after 11:00 pm. I walked into my house exhausted at 3:00 CST. I was a couple of minutes late at the gate for the final flight back, and the supervisor was not going to let me on the plane. Thank goodness a nice gate agent was able to get me on. I had my daughter with me on the same trip and I had to get her back early to South Carolina. What turned out to be an original flight cost of $200 ended up being close to $800. I will go out of my way, even if the time is inconvenient, to use other airlines in the future to avoid using American.