American Airlines

✅ Trip Verified | This was the worst traveling experience I have ever had. While on our way to the airport we were informed our flight was pushed back. Once we arrived they told us they had canceled it all together and that they will get us on the next available flight. We had to return our rental car and had already lost our hotel. Well since they canceled multiple (which we found out today was because of rain) we had to go to 10 different hotels to find a room. The people at the American desk basically told us they can't help us and we are shit out of luck. We tried to call American and was on hold for 2 hours before we gave up. No one would help us or help us figure anything out about a refund. We had to call into work and rebook a car to stay another night. Mind you it was close to almost $400 all said and done between hotel and car. The airlines said they would not help us with any of those costs. We arrive today to fly out and no one would help us again. Everyone was short and acted liked they did not care at all to even speak with us. We understand they personally can't help it but to not even try to help us? The first flight to Charlotte they decided to not allow us drinks or even wifi. The trip from there to Des moines was some what better. We had also paid for upgraded seats, once they canceled the original flight, we tried to figure out our refund. No one would help us. We had to pay another almost $150 to get our original seats we paid for. Then they issued some sort of credit with American for later to use. I want my money back. I tried to give each new person we dealt with a chance to help and almost everyone was short, rude and didn't not help us at all. I will most definitely not be flying with American again. I don't want a credit for a later flight. I want my money back. We pay a lot of money to fly and to be so sorry about your luck and not try to resolve anything at all for us was really horrible business practice.

✅ Trip Verified | American Airlines hands down is the worst airline there is. I have had better experiences with Spirit Airlines and that’s a lot to say. They absolutely don’t care about their customers or their obligations. They will make you late to fill a plane and depart an hour after departing times with literally no concern for people’s connecting flights. If you complain to them you will be greeted with careless nonchalant concierges. Doors should’ve been closed to passengers 15 minutes before departure which is company policy, which I myself have been denied during entry before countless times having to rebook while the plane is still attached to the terminal with open seats because I was not within the 15 minutes! Well get this not once but twice in one trip the pilot was boarding passengers up to 20-30 minutes after departing time. The entire flight had to rebook connecting flights and cancel appointments made months ahead of time. They then blame it on weather conditions “along the route” which had nothing to do with why new passengers were being boarded on a full flight at 2.20pm when depart time was 1.45. This airline is a complete nightmare!

Not Verified | We were supposed to fly out of Wichita airport to Dallas on August 2nd 2021. Less than 12 hours before our flight the app showed our flight was cancelled, we left Wichita in hopes to make our connecting flight in Dallas, called customer service and we were on hold for the whole drive (total of 5 hours) stood in the line for customer service at Dallas airport for 2 hours for them to tell us that they sold our seats. They told us how we could’ve solved this was if we had called customer service and told them to hold our seats, we explained to them that we were on hold with them our whole drive from Wichita. They found a flight for us the next day which we accepted, we had to retest for COVID because it would no longer be within the 72 hours required to land in Hawaii. While sitting to get tested, the app showed our flight was cancelled again. We went to the airport again and could not find another flight to get us to Hawaii in enough time to participate in things we had scheduled, not to mention we would have been cutting our vacation almost in half. This was supposed to be my first ever flight, and I am nothing but disappointed in American Airlines, their customer service is anything but helpful, and in no way are they dependable. I will not use them again.

✅ Trip Verified | I live in CT, and tried to take a trip to NC because I had an important appointment made over a month in advance, that cost $175 to make. My flight was scheduled for July 11th with 1 stop. Well, at midnight July 11th, hours before my flight, I was notified my flight got cancelled. Called American Airlines to find it took from midnight to 8pm to get off hold. Literally 20 hours on hold. The person told me that they had no flights going out the 11th, and that the next flight was on the 12th. Great, just missed the appt I waited a month and paid for. Now my entire trip has no value or meaning. Well, I paid for 4 Choice Window seats so that I get the seats I want, and guess what? That $35 per seat isn't refunded or transferred to the new plane. They just decided I don't get to choose my seats anymore despite paying for them. First flight went down, landed in WA, then of course the 2nd flight was delayed 3 and a half hours. Got to NC over a day late, tired and didn't even have a reason to be there anymore. Whatever. So, my return was scheduled on July 16th with one stop in Philly. Of course, I drive 2 hours from Murphy NC to Ashville for the airport, and in the parking lot I get a text saying they cancelled my flight to Philly, but not the one to CT. Wow. So their plan was to fly me to Philadelphia, leave me there, and not even take me to CT. Call them again and wait 7 hours for them to get off hold, and they tell me there's no flights to CT until the 18th. I looked and found Southwest and Delta Air Lines were both flying from NC to CT with no issue, and was told that only American Airlines cancelled. Are you kidding me? So, they rescheduled my flight for the 18th, and I had to pay for a hotel for 2 days in NC as well as tell my boss at work that American Airlines abandoned me halfway across the country and refused to take me home. He wasn't happy. I also had to call my grandfather and tell him for the next two days, I'd need him to drive an hour to my house to care for my animals. Great. The return flight finally comes, and I don't have my choice seating that I paid for because once again the flight I paid money for never took off. Well, I sit down in my assigned seat that has 0 leg room and is insanely uncomfortable (the planes were literally so small there was only 3 seats per row and you had to duck not to hit your head, worst flights in history) and what do you know? "Sorry sir but this side of the plane is too heavy we need someone to move." Then guess what? "Were sorry but a component of the plane has broken and we are going to need a new aircraft, please wait as we reboard you." Are you actually kidding? I had to stay another 5 hours in the airport waiting for a new plane to come so we could take our flight. I get back to CT 3 days late, to find those extra 3 days also cost me $70 in airport parking. My original flight was $670. I paid $35 x 4 for choice seats. I didn't receive a single one of those seats. I paid to leave on July 11th, I was forced to leave on the 12th. I paid to come back on July 16th, I was forced to come back July 18th. I did a quick online booking, which led to 28 hours on hold on the phone. After contacting American Airlines, they were insanely rude to me, literally would compensate me even for the choice seats I didn't get. No support!

Not Verified | American Airlines can't and nor will they even try for their customers. Again getting a run around from this poor performing organization who daily show they do not care about us. Even as a member of their rewards club and Platinum Elite Card holder, they just take your money, throw you around wherever they want, pick and choose who is grounded even when they make the schedule, and then make monetary offers then don't follow through? Not to mention the Relations department taking over 2 weeks to not resolve an issue that should have been resolved in 24 hours. This is just an embarrassing operation at this point. I don't know if we should use tax money to bail out companies like this that would never left a finger to help any of us? Time for me to have our company take a look at the other airlines out there that may actually want our business and at least act like we are valued.

Not Verified | I booked a flight from DFW to El Paso for Sun, Aug 1 at 4:40 pm. The Gate was changed 3 times and finally cancelled 10 min before boarding. I received a general announcement from AA that their computer system (Sabre) was down at 3pm. Then a few dark clouds rolled in and AA deleted the announcement and claimed weather was at fault for delays and cancellations. I was rebooked on Wed morning with later options offered with no offer to pay for hotel or expenses. I chose NOT to accept that offer of transportation TWO DAYS after I was scheduled to travel. I was eventually offered a flight at 9 pm on Aug 1 and accepted. I had already left the airport and was on a train to the Greyhound bus station at the time. I returned to DFW and at 8:30 when we were supposed to be boarding, the gate was changed. When I arrived at the second gate, AA delayed the flight until 10, then later until 10:40, then again changed the departure to 11 pm and changed gates again. All this time I was communicating with the people who were waiting in El Paso to pick me up who were waiting in El Paso, having driven in from a remote community a few hours away AA delayed the flight again at 11:30, then 12:04. At that point I finally told my ride that I would take an Uber so they could go back home after waiting for hours. AA delayed the flight ... again 1:20, then again to 1:40 and finally announced the cancellation at 2am in the morning. When the abandoned passengers surrounded the gate agent demanding hotel vouchers and rebooking, She said we would have to call the phone number that was not being answered, go to the app that stopped working or go to website that offered no service. The AA customer "service" center had a 1200 person line at 8 pm, but had already closed down with over a thousand people stranded. According to the gate agent there was a flight at 7 am but none of us would be rebooked on that flight as it was offered to the 39 people on standby that they sent away around 10 pm who had already been cancelled multiple times. The AA representative kept claiming that the "weather" was responsible when we could see it was clear and dry and other flights had been flying out since 8 pm. A different gate agent at 12 am had announced that they were still trying to find a crew for the plane at the same time the agent in charge kept blaming "weather" in a transparent attempt to divert responsibility. I had to pay $47 for an Uber and $170 for a hotel for a few hours sleep. In the morning of Aug 2 I attempted to call / reach AA from the "What to do?" card that the gate agent gave us at 2am ... instead of hotel / food / transportation vouchers. The response at that number was the same message I got all day on Aug 1, "Don't call us, we'll call you after "more than 4 hours!" They did not call back. I finally gave up on reaching AA despite repeated and prolonged attempts to reach the company to rebook through: the AA app, the AA website, and the customer service numbers. I finally booked a flight through United for Aug 3 at 5:40 pm, which was the closest similar flight to my original that was offered by another airline.

Not Verified | Spirit Airlines canceled our flight without notice, we're stuck in Philadelphia Airport, American Airlines had two seats left on a flight leaving in 45 minutes. The girl at the desk was patient and polite and hooked us up, the plane actually waited for us to aboard. I can't thank American Airlines enough for coming through.

✅ Trip Verified | Horrible experience with American Airlines. They canceled our flight back to Salt Lake with about 3 hours from boarding time. As we are walking to our gate we so happen to hear over the intercom 3 different Delta flights now boarding to Salt Lake. How can 3 different Delta flights be traveling out to our destination from different airline but American Airlines can’t fly to SLC? They told us it was canceled due to bad weather. We heard rumor that they don’t have enough flight attendants or pilots so they blame it on bad weather. We were told they would not book us another flight until 24 hours later the next night. We asked multiple times for a hotel for the night or a voucher and they would not give us anything for our troubles whatsoever. They would simply not admit that they didn’t have enough staff for our completely full flight today and simply blamed it on bad weather. The weather app showed no wind, rain, or lightning whatsoever in either city coming and going. Over 4 hours wait on the phone for customer support as well. I will never be a customer for American Airlines again. They simply do not take care of their customers. Period

✅ Trip Verified | Today marks the third time I have flown with American Airlines and it also marks the third time my flights have been delayed/my connecting flight has been missed due to Flight Crew tardiness. Prices for tickets through American are good but they have not been dependable or reliable for me at all.

Not Verified | I wish I read the reviews before booking with this airline. Priority baggage check in took over an hour with only 6 people ahead of us. Connecting flight was cancelled while on previous flight, but was not told from anyone from the airline. Another passenger told us from an alert on his phone. American Airlines tried to push us to the following day even though there was two later flights the same day. Booked a same day flight, was delayed 3 different times and was shifted to 4 different gates. I had the alerts on my phone but was not receiving them until a few minutes prior to boarding at a different gate. Thank goodness every one was delayed after putting panic in us. After waiting over 7 hours being messed around, finally arrived at destination without baggage. It’s been over 24 hours and still no one knows where our belongings are. There was no apology or compassion from anyone in this airline. Never had such a bad experience with airlines before.