American Airlines

✅ Trip Verified | I bought this ticket with AA to fly to Paris to attend my daughter's wedding. I used a credit from 2 flights that I cancelled to issue this ticket. After I checked in to the flight and got my boarding passes - 18 hours before the flight - I got an email from American informing that my reservation was canceled. Note: the day before my flight. I spent hours on the phone with AA, I went to the airport, but I wasn't able to fly. AA alleged that there was a dispute on the original ticket used as partial payment for this flight and that was the reason for the cancellation. I showed a letter from the bank stating that the dispute was cancelled the same day it was created. No one on American was able to help me and if I wanted to fly on the next day I would have to buy another ticket with a steep last minute rate. American also alleged that I received a full refund for the ticket that was cancelled, back to the credit card used to issue the ticket, but I didn't receive any confirmation in writing confirming the refund. Worse yet, was the way my ticket was cancelled without any recourse or explanation hours before my flight, destroying months of planning to attend my daughter's wedding in Paris after almost two years apart because of the pandemic. I've been flying American for decades, and I'm a world traveler, but never in my life I was mistreated and abused by any airline like this. This is unacceptable, and I belied I deserve a decent explanation for what happened and why it happened hours before my flight and not weeks ago when I would have had time to find a decent option for my trip. I will be closing my AA account and I refuse to fly with this airline again.

✅ Trip Verified | I purchased a ticket to fly from Sacramento Ca, to Killeen Tx. on American Airlines for $175. On 08/19/20021 my connecting flight 2733 at LAX airport loaded passengers without inspecting the plane. After the plane was loaded with passengers the pilot announced that the plane had a flat tire and we'll have a delay, we had to wait on the runway until the tire was fixed for over an hour. Due to the wait and inconvenience, I missed my connecting flight to Killeen Tx that left from DFW airport at 10:51pm. American Airline is very disrespectful and inconsiderate I was given a ticket for the next day 08/20/2021 to leave at 2:20 p.m. and a hotel voucher at a 2 Star hotel the Quality Inn & Suite. The hotel is over 15 miles away from the Airport. I also was given a Taxi voucher because there weren't any shuttle buses after 11 p.m. in which I felt very unsafe being a woman traveling alone late at night. Why wasn't I given a sooner convenient flight to leave in the early a.m. morning? Why was I given a Hotel Voucher near the  airport? The room is dirty, the bed isn't clean, curtains are filthy, and the face cloths are stained. I have pictures of the hotel room if needed. Also I have no luggage due to the delayed connection. I would like a full refund for my airline ticket of $175 or flight credit for my inconvenience. I'm a loyal customer and have preferred to travel by American Airlines to fly until now. This is not how you should treat your customers.

✅ Trip Verified | First time flying premium economy and was really excited. I had gotten an email before our trip prompting me to consider upgrading, so I clicked the link to see what the benefits to premium economy were. So many disappointments! 6.5 hour flight and NO meal service, not even a sandwich. Our flight was over 3000 miles and their benefit info said a meal (same as first class menu options) would be served. I suppose that’s COVIDS fault, but this was a huge disappointment. Also, premium economy is supposed to have free drinks including alcohol, but nope, not serving alcohol on my flight either. We also got priority orange stickers on our luggage saying with this ticket our baggage comes out first along with first and business class. Nope! My husband and I were thinking our bags didn’t even make it on the plane because they were nearly the last bags out…290 passengers and only about 15 were left waiting on bags! To be fair, on the return trip our bags were one of the first off the plane. The seats were much larger and reclined much further than coach seats and the extra leg room was nice also. But the little things are huge when you spend the extra to upgrade, and then they’re not delivered. We don’t travel often so this was a big deal to us.

✅ Trip Verified | Worst airline ever. Would rather take a bus across the ocean than fly American again. Only fly when I have to and am literally NEVER on time. Dog sled through the desert would get you somewhere faster.

✅ Trip Verified | Flying American is always the most painful way to travel. Customer Service is not on the list of priorities. For every one employee trying to do a good job there are three more will be unhelpful and downright rude!

✅ Trip Verified | This was the worst flight I have ever been on. When we arrived at our gate, the flight to Phoenix Sky Harbor was up on the screen. They proceeded to send flights from our gate to Philadelphia, Miami, Dallas, and then LA before our flight. The departure time went from 1711 to 2117. I suppose that if the standard was "as long as the flight leaves the day listed before 2359..." then they would be doing great. Since my wife and I had commitments and children to get home to, their incompetence deserves negative stars if I could give them that. What they will never admit, is that their "plans" are for nothing to work. They purposefully make a "schedule" that is impossible to execute in order to book as many flights as possible (a.k.a., charge as many people as much money as possible). Then, when the first domino falls out of place (which was easily foreseeable) the whole day of flights is a disaster. In our case, they didn't even get the flight done that night. We had to fly the following day. It is ridiculous that you can buy a ticket and have no reasonable expectation of arriving at your destination unless your flight is non-stop and it leaves first thing in the morning, but that's the way American Airlines has built their system.

✅ Trip Verified | We wanted to have a great family vacation but American Airlines didn’t make it possible for us! Also, Miami Int Airport is the worst airport we have ever been! This airport is so unorganized, rude staff and unhelpful! We missed our connecting flight, not once but twice. We had a connecting flight to Ohio, but due to bad weather the airport had to stop any activity to include loading luggage to the carousel. All activities didn’t resume for almost 2 hours and that’s the reason why we missed our connecting flight. I don’t understand why we had to pick up our luggage at the carousel and re-check it again to catch our connecting flight to Ohio because we didn’t have to do the same when we left Ohio to Curacao. If only our luggage bags were transferred to our next plane we probably wouldn't have missed our connecting flight! A lot of people missed their flight as well! By the time we get to rebook it’s already 1am. It took about 4hrs to finally rebook our flight since the line was too long. I understand if the weather is the cause of delay, they won’t pay for our hotel. But at least give us some food vouchers! We ended up paying for our hotel and food because the next flight won’t be until the next evening. The second problem is coming back from Ohio to Curacao. Our flight is 45 mins delayed because the staff said it was due to some weather in Miami and that they haven’t heard any go signal from air traffic control from Miami. So by the time we left Ohio and landed in Miami, again we missed our connecting flight. We had to rebook our flight, one of the staff in luggage claim said that the cause of delay is because of the weather in Ohio! We find it odd because the weather there was fine and the weather in Miami is also fine! We had to spend another day in Miami with 3 children (3,4 & 12 y.o) They didn’t pay for our hotel and gave us a $12 food voucher per head for one-time spending! I appreciate that but come on! We paid about $4,000+ for our flight and twice our flight got messed up. Also, we had to be seated at the very back of the plane, they only serve 1 cracker, no blanket and you had to use your own device for entertainment! Such a poor class airline that charges so much! For a multi-million $$ company, that’s all you can give? On our return flight, we believe it was rubbish is to use the weather as an excuse so the company won’t pay for our accommodation. It seems like there was a mechanical issue for the cost of delay. Because obviously, they start pointing fingers as to where the bad weather is at! Shame on you American Airlines! I will never ever fly with this airline and I will never ever choose Miami Int airport again!

✅ Trip Verified | Kaira, at Gate B17 at 2130 was a great help. She worked all day, but was still respectful. A colleague and I had a last minute work trip and missed our prior flight. When we arrived, there was no one at the any of the blue change flight kiosks. She took our standby tickets and gave us actual seats. Care and kindness are a dwindling commodity in our current post pandemic society. She did a great job and is a great reflection of the atmosphere of her organization. Thank you for your humanity.

Not Verified | I had reservations to fly out of San Diego yesterday but my connection was canceled (supposedly for weather). Then my flight for today was canceled for the same reason. I now have a flight for tomorrow. Anyone want to take the odds that this flight will actually happen? I give it 20%. If you don’t have to fly American Airlines don't. I had upgraded seats that they will not honor. I kinda hope they cancel tomorrow’s flight so I can fly with a real airline. Do you think they offered a hotel room or meal tickets? Not a chance.

✅ Trip Verified | My flights were cancelled once. The airline booked it again. As we were boarding the flight on the next day, the flight was cancelled again. So I decided to get a rental car and drive 12h just to make sure I'd eventually reach my destination. They refunded $20 of a $140 tickets. No compensation for hotels or rental car whatsoever. Very unhelpful on the phone.