American Airlines

Not Verified | This will absolutely be my very last trip on American Airlines. It is worth the extra few dollars to fly with Delta, a reliable, consistent and customer service focused airline. Prior to my departure today on flight 2612, I spoke to an agent at Bradley Airport about getting seats changed for my Atlanta flight because my husband and I were not seated together. She advised that they would do it at the Charlotte gate and that the flight had plenty of open seats. Once I got to Charlotte, I approached the counter at the gate to inquire about available sets since my husband and I were not seated together. Instead of there being a response and/or acknowledgement of NY inquiry, the agent simply ignored me. She never looked up and never acknowledged my presence. However, a pilot and several crew stepped up to the right for her to board and to the contrary, she very politely greeted and giggled with them. Finally, after roughly 2 to 3 minutes passed, the agent finally asked if she could help. I then asked if there were exit row seats because we are tall and were happy to pay. She said NO, that there were none. She said that there are other seats to switch us to at a fee. I advised that I was ok with the fee. She then charged me $20.11 for one seat and $26.75 for the other. I was fine with this. If we could not have the legroom because there were not exit rows open, at least my husband and I would be seated together. However, upon boarding the plane, not only did I see many, rows of open seats but also that there were open EXIT row seats on rows 17 and 18 - though she told me there were none. I then went on to see the flight attendants moving passengers at no cost to the many open rows. A woman was moved up to the empty rows in sections 18abc. Another gentleman was moved up to the empty rows of 19def and many others. My obvious concerns are 1- That I was ignored for 3 minutes at the counter by the agent. 2 - That I was told that there were NO exit row seats open and there were. 3 - That I was made to PAY for seat changes, when other passengers were given the option to move at will and at no cost. 4- That this agent was aware that the flight was not full, yet made no attempt to accommodate my move. As mentioned earlier, I spoke to another agent who advised me to make the change at the gate. She said there should be absolutely no issue with my request, as there were "plenty" of open seats. Long and short of this review is that I was treated unequally. I am livid!

Not Verified | I have been flying American for two decades and am aware of the frequent criticism. My wife and I recently flew to London on American on then on Zurich on British Air. We returned from Amsterdam to Philadelphia on American with a six hour lay over for our flight on Boston also on American. I would say that consistently American employees, whether checking us in, at the gate, or on the aircraft were helpful and friendly. Because of a leg injury my wife required a wheelchair, which was always provided with a helpful assistant in each location. Business class over was fine, and my choice of dinner was excellent. Breakfast was also good. On our return flight from Amsterdam to Philadelphia, we were comfortable in premium economy, found the choice of movies interesting, most of the attendants helpful. particularly in trying to remove the entertainment control from its location in the arm. The food was fine, the ice cream snack mid-flight was a nice touch. The staff in the Admirals Clubs were always cheerful and helpful. It may be true that dissatisfied fliers are more inclined to write a review, but we were very satisfied.

✅ Trip Verified | My girlfriend and I had originally booked tickets from New York (Take off 2:10 PM) to Nantucket (Landing 3:32 PM). We chose these flight times because it was on a weekday, and meant we were able to minimize our time offline from work. However, American Airlines forced a flight change, where we needed to fly out of New York at 12pm, travel via Washington, and only land at Nantucket at 4:43pm. This increased our travel time by 203 minutes, since the change did not stick to our original time constraints we requested a refund (or at least airline credit). However we received a response stating that we were not eligible for a refund because the forced changes by the airlines did not exceed 242 minutes (The original flight time was only 90 minutes to start with, and the changes would have made the travel time 283 minutes. That is 3.5x longer than we had originally purchased). I understand if that is their policy, but beware when flying with them, as this is an example where they have exercised their ability to significantly change your original flights without accountability or ability for a refund or even credit. Letter from American Airlines "Thank you for contacting Customer Relations. My name is Emma and I'm here to help. I realize that schedule changes can be unexpected and are unwelcome, especially for those of us who carefully plan itineraries and count on the airline to operate as scheduled. Occasionally, we must realign flight schedules altogether for reasons such as equipment use or scheduled maintenance, gate arrival/departure slot changes, air traffic control restrictions, and Covid circumstances. In all cases, we try to work with our customers to minimize any inconvenience, and I regret we weren't more successful this time. While I appreciate your request for a refund, your tickets do not qualify. In order to qualify, the schedule changes would have to exceed 241 minutes. They don't. I am sorry for any further disappointment this causes. We appreciate you very much, Mark, and look forward to welcoming you and Breanna onboard your next American flight! Take care and stay well."

Not Verified | I've flown with American Airlines 5 times in the last two months, and all 4 flights were delayed or cancelled. Absolutely unbelievable. Flight 1 from CRP-PNS, two hour delay and plane switch Flight two (return), cancelled, redirect to another airport cancelled again. I had to drive back from Florida to Texas overnight. Flight three CRP-PNS, delayed 45m. Flight four PNS-Honolulu, delayed 45m, then delayed another hour upon arrival because "the gate was broken". Flight five Honolulu-CRP, currently waiting to leave. Delayed 45m because "a crewmember turned off the power", then the aux power failed, AC is off and its an oven inside the plane and I still haven't left.. Looks like my flight will be cancelled. Worst airline I've ever flown with.

Not Verified | AA45, CDG-JFK, AA2175 JFK to Bogota. Flight left exactly one hour late yet they managed to short the staff 34 "meals." AAL listed this as a "dinner" but that's deceptive. "Dinner," "Lunch," & "Breakfast" - catered flights are all hot meals. They served a cold chicken sandwich and rationed the crisps to the 34 passengers who got nothing to eat. I was seated in "Main Cabin Extra" and they sell this seat with the promise of complimentary beer, wine, & spirits, but again that's deceptive: they don't furnish those things in economy - they are blaming the public for bad behaviour when it is the staff at AAL that causes the air rage to develop, in my judgment. Also, the "Flagship Lounge" had no soft drinks and barely anything to eat. Don't bother ever to upgrade your seat with AAL because they cannot even provide basic transportation to the public. I wish our government would reregulate these unlawful trusts.

Not Verified | This was the worst experience trip I had with American airlines. First of all the flight was canceled and was not informed about and then once got to Detroit they lost my luggage. I will probably not fly this airline again.

Not Verified | Where to begin? You would think I was doing them a favor by using their airline. Cabin staff were rude and aggressive. Since it was my birthday we splashed out for 1st class seats. We might as well have ridden in the cargo hold. Do not fly with this airline. You will be treated with contempt. You are better off walking to your destination.

✅ Trip Verified | The flight crew on a 5 a.m. flight from Las Vegas to DFW on Tuesday, August 17, was the most unprofessional gaggle of gossips I have ever experienced on an airline. The flight was at 5 a.m., but these three ladies, and I use that term very loosely, did nothing but gossip for the first full hour and 20 minutes of the flight. They were loud. They did not talk about "work-related" things. They were talking about 1. Dating married men; 2. Divorced couples who still get along (and what a threat that is when you are dating the divorced guy); 3 Some co-worker who "forgot her name tag and was such an idiot," and dozens of other gossipy co-worker and non-work related topics. They were in the back of the plane and were practically screaming, perhaps because they were wearing masks and thought their ears didn't work. It was the most miserable flight of my our lives. My son had his headphones on and could still hear them. Remember, it's 5 a.m.! This was also a flight we were booked on after having two flights cancelled and causing us three extra nights in hotel, food, additional car and parking expenses. Worst airline, worst crew, worst flight of my life.

✅ Trip Verified | This is worst airline I have ever used. They take no responsibility for their actions and give no answers to their customers. It has been more than 10 days that my bag has been lost and they do not even answer my calls. This was my first trip to America and I came to Chicago, I had a layover about 12 hours and took my bags to the recheck center but when I got to state college and one of my bags was missing. I am an international student and all my stuff was in that baggage. You cannot even imagine how irresponsible all the staff, managers and head courters are. They have no respect to their customers.

✅ Trip Verified | We were made to get off a flight due to some small machine / technical issue. The flight was delayed to 10 AM and then to 3 PM which then turned in to 4:30 PM. We were told everything was good and we boarded the flight at 4:30-4:45 just to get off the flight again after sitting in there for another 90 mins. By then we had missed all other flights to Miami. We spent 15 hrs on the airport with our 4 y.o. kid. We had to cancel our trip to Punta Cana. They kept lying to us throughout. Very disappointed with the airline and the service. Also was informed by others that this is not the first time they have done this! Never flying American Airlines again.