"I have lost all trust in AA"
D Champagne (United States)
Not Verified | AA cancelled our flight. Ok, we lose a day of vacation in Turks and Caicos. We get re-booked on the same flight for the next day. AA cancels that flight too, just hours before takeoff. These were morning flights on good weather days. I have lost all trust in AA.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Boston to Providenciales |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"customers can’t call for help"
E Marc (United States)
Not Verified | I’m no air industry / operations expert like many on here, just a frequent flyer. But from a customer perspective, I don’t see any other description for this weekend other than “meltdown”. Call AA reservations 9am Saturday morning. Told callback will be “more than 4 hours from now”. Actual callback 8:30 pm — nearly 12 hours later. On callback at 8:30 pm, put on hold. This has never ever happened before. After 15 minutes, hung up. I’m no AA basher. But if the flights go off the board and customers can’t call for help, that is a meltdown.
Type Of Traveller | Family Leisure |
Seat Type | First Class |
Route | Phoenix to Miami |
Date Flown | December 2021 |
Value For Money | 12345 |
Recommended | yes |
"fly with someone else"
Jackson Rhodes (United States)
Not Verified | Booked my trip a couple weeks ago and all seemed great. After a few days I got a notice that my connecting city and time was changed, ok, arriving a few hours later so change my hotel and rental car, no biggie. I leave at 7 am, and at 915pm the night before, I get an email that they cancelled my whole trip and changed my departure arbitrarily to Monday, instead of Sunday as I needed and was set to go .wait what? Here it is at 1:30 am and I am on hold to even talk to someone at AA to get my refund. Luckily I was able to online book with Delta while I wait but had to pay 3 times the original cost due to it literally being last minute. Save yourself the hassle and fly with someone else. Looking at these reviews over the past few days I see a pattern here.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tri Cities to Phoenix |
Date Flown | February 2022 |
Value For Money | 12345 |
Recommended | no |
"This airline is a joke"
Stephen Forbes (United States)
Not Verified | We were supposed to leave Boston on 2/5 at about 8.30 am, got a text that the flight was cancelled even though we know the plane that was taking us to Miami was on the ground in Logan. We rebooked on our own with American and were supposed to get out at 6pm, 2/5. Got text message at around 1.30 that the flight was cancelled again, tried to call them, no way, about a 3 hour wait to get to customer service. Rebooked on Delta, we are out the cost of our ride to the airport because we cancelled with them so late. We boarded our dog for 2 days unnecessarily, the flight costs us more money and gets us there a day later than originally planned. Now we need to get picked up by our ride service at 3.30 am for a 7 am flight. This airline is a joke. Every time they cancel we needed to call the ride company, the rental car company, the hotel. On top of all of this we were trying to meet up with another couple who were flying out of DC and their flights were also cancelled, guess who...American!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Date Flown | February 2022 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I will never fly American again!"
T Payne (United States)
✅ Trip Verified | Let me begin by saying if I could give them negative stars I would. I just had the worst experience of my life on an airline not once, but twice. On my way to Dallas this past Wednesday, I was deplaned twice for broken planes. The first one had a bad fuel pump. The second one blew a bunch of fuses. Then I wait for hours at the airport for a plane from Chicago. My flight was supposed to take off at 3.48 pm. It didn't take off until after 9.00 pm. I didn't arrive in Dallas until after midnight. I missed an entire first day of meetings for work because of it. Then, the return flight back to Fort Wayne was again a mess. We were deplaned again for mechanical issues. This flight was supposed to take off at 6.40 pm. We boarded the plane at 8.30 pm then sat while they deiced this new plane for over an hour. We didn't take off until almost 10.00 pm. I was supposed to land in Fort Wayne at 10.10 pm. I didn't get there until after midnight. I will never ever fly American again!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Dallas to Fort Wayne |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly American Airlines again"
Taylor Laney (United States)
Not Verified | We will never fly American Airlines again. They will cancel your flight and leave you stranded. This airline is a joke. Canceled 3 separate flights for our honeymoon and didn’t care. Nor did they put us up in a hotel. We slept on an airport floor for an entire weekend. This airline is a mess and a disaster of a company. Don’t waste your money or time on these people.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Houston to St. Lucia |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"rude, unhelpful and unprofessional"
R Edwards (United States)
✅ Trip Verified | Customer service over the phone is a very horrible experience. They are rude, unhelpful and unprofessional. My flight was canceled 4 times in the past 2 days and the representative I spoke with said my recent flight was cancelled due to the full staff not able to be there. After I told her it was unprofessional of them to keep rebooking me knowing that the staff will not be there she said it’s also due to bad weather, but only 2 Airlines including this one has been canceling flights all week. Now I’m stuck here in CA paying a ridiculous amount of money on hotels.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Ontario to Dallas Fort-Worth |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"an overall horrible experience with American"
I Baker (United States)
✅ Trip Verified | I will never fly American Airlines again. Our original flight was supposed to depart at 3.15 - was delayed 2 hours because they didn’t know where the flight attendant was. Once we boarded the plane we were told that the plane had a defective part and we had to wait in maintenance. Another hour passes and we had to deboard, get on a new plane, wait even more. We didn’t take off until 7pm. You would think that while they were waiting on the flight attendant to show up they would have made the necessary inspections. I didn’t land in Pittsburgh until 10pm and as I write this I’m still waiting on my bag. Just an overall horrible experience with American and one I won’t be doing again.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Pittsburgh |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I had the most amazing service"
Jerry Jeritza (United States)
✅ Trip Verified | I used my miles to get a return ticket to Thailand. My flight there was nice and the staff helped me as I previously had a TBI and was a bit shaky. I had a wheelchair take me between flights to the next flight and thru immigration and they were very accommodating. However. On my return from Thailand back to the USA, I had the most amazing service I have ever had. The stewardess on the Flight from Narita to DFW on January 26th, 2022 went above and beyond my expectations. They helped me open my food, get to the restroom and brought me a snack to have after I took my medicine! They all stopped by to check on me and introduce themselves. I didn’t feel as if it was a pity party. I felt as if they just wanted to make sure I was warm, comfortable and doing ok. I wish I could remember their names, but unfortunately that’s something that my mind doesn’t hold onto these days, But I will remember their smiling faces. I sure hope I get to see them again on my next trip.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo Narita to Dallas |
Date Flown | January 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"customer service is absolutely ludicrous"
Michael Cass (United States)
Not Verified | Two flights in 60 days that have made my fiancee and I miss appointments. I literally cannot get anyone at American to answer the phone after being on hold for over three hours last night and over two hours this morning. I am a Platinum Advantage member as well. Their customer service is absolutely ludicrous and I would warn everyone to have a very low expectation of American Airlines.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Nashville to Washington DC |
Date Flown | February 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |