American Airlines

✅ Trip Verified | American Airlines is the worst airline to fly on, this is my 4th flight where something is wrong with the plane so I’m delayed on what I need to do. This has happened more than a few times. Definitely wouldn’t recommend.

✅ Trip Verified | Absolutely infuriated with American Airlines. My partner and I boarded from Miami to St Croix on Jan 20 with neck gaiters. No one said a thing. We attempted to board to go home on Feb 16 and was not only denied a “proper” mask but was required to pay $8 for them at the snack bar. Then it was a miracle that we found spots for our bags in overhead storage and didn’t have to check them. I despise this airline now and as a full time traveler, will avoid them.

✅ Trip Verified | Terrible service. I was uncomfortable this entire flight due to the limited space in between seats. I'm 6'5 so I have longer legs than average, but I've never experienced the levels of discomfort I experienced on this flight. My legs were in the aisle the whole flight! Not to mention the attendants, practically yelling at me to put my legs in my seat when it was physically impossible. Poor service, poor comfort, never flying American Airlines ever again. Disgraceful airline.

✅ Trip Verified | The worst airline to fly through. They will give your seat away - we had an emergency and weren't able to check in an hour before. We watched people check in for our flight while we waited an 4 hours for the next flight.

✅ Trip Verified | Due to your customer service being unhelpful and uncompassionate, I collapsed in security and had to be treated by EMS. Needless to say, I missed my flight and had to pay $200 to continue my destination on DELTA. I was on an AA flight from Atlanta to Detroit with a stop in Washington. AA ran out of carryon space and had me check my carryon. As we were landing in DC, I was told that my carryon was being placed on the next fight to Detroit. I told the attendant that my medicine was in that bag. I was directed to the counter, who directed me to baggage claim. I waited over two hours, at this point I was lightheaded and my mouth was dry. I told the baggage clerks that I was not feeling well. Upon receiving my bag, I took my medicine. I asked for water, they said "no". I asked for a water fountain, they said "it was through security". I asked if some could assist me through security for water and so that I would not miss my flight, they said "no". I moved as fast as I could to security. I was exhausted, shortness of breathe, and my chest was burning from the pills stuck in my throat. I told the lady at security that I was not feeling well. I am thankful to the 3 EMS guys. They treated me, assisted me with obtaining another flight and back through security again.

Not Verified | We arrived at Miami about 1/2 hour early and sat there waiting to un board for over 30 minutes. Then when I finally got off the plane to make my connection, it’s delayed 30 mins. We were supposed to start boarding at 9PM and it’s now 13 minutes after and they just started boarding. I usually take Copa or Avianca but during COVID it was hard to get customer service. So, I figured I’d go with American. Wrong move. I have not experienced any delays with Copa or Avianca. I gave you a chance and you blew American Airlines.

Not Verified | We arrived at Miami 30 minutes early and sat waiting to un board for over 30 mins. When I finally got off the plane to connect with my transfer to NY, the flight was delayed 30 minutes. The flight was scheduled to depart at 9pm and the time is currently 9.40 and we’re still boarding. When I finally get to my seat, there is no TV’s. Won’t be flying American Again.

Not Verified | This airline is absolutely awful. I booked a flight with connection. The first flight was significantly delayed and caused several people on my flight to miss their next flight to Columbus, Ohio. As we all raced to try to catch the plane, they closed the gates in front of passengers that were literally standing there, after having ran to board. The rest of us were put on various flights and were told we were on standby for the other earlier flights. We found out that, in fact, we were not added as standby. My 6 year old and I have been waiting 7 hours for a flight now. I am absolutely livid! Please if you can, book with another airline. I’ve been delayed to a connecting flight twice in my life (avid traveler!) and both times was with American Airlines.

✅ Trip Verified | You are the worst airline. You don’t communicate anything. You had an entire plane of passengers just sitting on the tarmac waiting and not one word was said as to why. We sat there for well over an hour and I will now miss my best friends wedding whom I haven’t seen in years because I have been serving in the military over seas. So glad I wasted $1000 on these horrible tickets. Thank you for ruining what was supposed to be an amazing surprise.

✅ Trip Verified | It’s a quiet Saturday morning, after perhaps the most frustrating and difficult experience of a lifetime yesterday. Tina, Nicole, and I began our day yesterday morning by getting ourselves to the Asheville Airport for our two legged trip to Las Vegas and then driving to Zion National Park for our son, Bryson's, wedding this morning! When we arrived at the Asheville desk of American Airlines, we were told that our flight to Charlotte was running late, but not to worry, we would arrive in plenty of time for our connection to Las Vegas. As that flight became later, we were informed by the tickets agent at the gate that we were not going to make our connection. American had two more flights yesterday from Charlotte to Vegas and she said that we were in the numbers one, two, and three spots on stand by. She then stated with all of the delays they were experiencing in the system, we were a shoe in for the next flight. We decided to go ahead on to Charlotte and wait for the next flight four hours later. Well, that flight was over sold and we didn’t get on that flight. The next flight was two hours later and we were met with the same fate on that one, a no go! When confronting American Airlines service, informing them that we have now missed our sons wedding, and we are in Charlotte, where we don’t live, they simply throw their hands up and tell us that we’re on our own from here! To make things even more difficult, we wait around for over two hours trying to recover our luggage. That too was a failed effort and our luggage as of this morning is still somewhere in the American Airlines system between Charlotte and Las Vegas? We had to rent a car, drive home and get here at 1.30am. We will complete the drive to Asheville this morning to go and retrieve our car, and the family of the groom will miss the wedding. The most aggravating factor is, as we found out, our original flight from Charlotte to Vegas was delayed as well and we probably did arrive in Charlotte in time to make that flight. It is my belief that the flight was over sold and they chose not to inform us that we were going to make the flight so that they could accommodate other passengers that were waiting for that over sold flight as well. Instead of asking for us to volunteer to step off, and because we were in Asheville, they just didn’t tell us the flight from Charlotte to Vegas was delayed as well and we were going to make it! Every single correspondence with American personnel was difficult and frustrating. They have no concept of service nor do they care. This is the second time in a row that we have flown American and ended up getting stranded and having to rent a car to drive with no consideration from American. I was interrupted while writing this to answer the American Airlines service representatives call. I conveyed to her, just now, this exact same story of yesterday’s mis adventures, and you cannot possibly believe this, she asked me what it is that I am asking of her?! No offer of refund, no apology, no mention of compensations for the days expenses, a big fat nothing! I have flown American Airlines my entire life. This is two trips in a row that this airline has fumbled, and the nightmare of a lifetime of missing our sons wedding! I will never have anything to do with American Airlines ever again. I strongly advise anyone to give due consideration before choosing American Airlines for travel!