American Airlines

✅ Trip Verified | Never again! Berlin - Mexico City: Flight to Mexico got cancelled in advance without any notice. We got informed at the check-in / baggage counter at the airport that the flight does not exist. We had to organize an alternative flight ourselves. Cancún - Berlin (return flight) Super unfriendly passenger assistant at the check-in counter. Assigned separate seats across the plane to me and my partner on both long-distance flights. Didn't make any attempt / care to change seats after informing about flight anxiety. Never flying with American Airlines again!

✅ Trip Verified | Does American know how to run an airline? I'm skeptical now, after multiple flights home cancelled due to "weather" at the last second and with no help or sympathy by employees. Really it should not take me sleuthing on the internet to find creative ways home. This is the third time last 4 flights with AA that I've faced long delays or cancellations. Time to reconsider flying.

✅ Trip Verified | This was my worst experience. we arrived at Chicago late then they wouldn’t let us off the plane for an additional 10 min. Once we got off the plane we still had to wait another 5 min or so for our carry on valet bags. I got to my next boarding gate at 8:12 they. had already closed the door even though they knew the plane was late they didn’t let any of us on the flight they advised us to go to customer service and speak with them. Customer service only had flights for the minimum of a 19 hour wait. They are so inconsiderate, unprofessional and rude. The plane was tiny and hot no refreshments.

✅ Trip Verified | We were standby passengers & our bags were tagged "not to fly" without us. We didn't even fly on any American Airlines planes & they stole our bags. Still waiting in Canada for 2nd bag (first one turned up 5 days later). I have waited numerous hours on phones & not been answered, emails not answered.

✅ Trip Verified | Dear American Airlines, I want to thank you for being an hour late and making me miss my connecting flight today. I enjoy sitting in a random airport for 8 hours alone waiting for the next flight, instead of having dinner with my grandson I only have 3 days with.

✅ Trip Verified | I see my grandson maybe twice a year. I do not appreciate my plane being late by an hour for no known reason. And therefore missing my connecting flight. I don’t like sitting in a random layover for an extra 8 hours, when I could be spending an evening with my grandson. The weather is fine and Covid excuses are getting old! Just be on time people.

✅ Trip Verified | Stressing, the flight was delayed for an hour, after 1 hour and 30 minutes later, we got in the airplane and we waited for another hour. So, at the end we waited about 2 hours and 30 minutes. Then they change us to another plane in another gate.

✅ Trip Verified | It was bad enough when my original outgoing flight was canceled and changed to 10 hour later arrival then planned, but the returning flight was canceled and rescheduled 4 times in 2 hours and they waited to cancel the rest of my connections after I was boarded on a rescheduled 3 stop flight! I could have stayed with my sister until the next day. My best friend and travel companion had her flights canceled until the following morning, so she had to book a hotel for the night. Never again American Airlines.

Not Verified | We took a round-trip international 3 connection flight schedule from Charlotte to JFK to Helsinki to Kattila, Finland. The flights that we had with American Airlines departed late and caused undue stress on our family's travels plans. When we spoke with multiple American Airlines employees they were all very rude especially in the JFK terminal 8 area. I'm also confused how our flight was scheduled to depart at 06.00am but didn't depart until over an hour late especially when there was no reported weather or mechanical issues. Matter of fact the plane was parked at the departure gate for 6 hours prior to the scheduled departure. Than when we boarded the plane my spouse asked if they had any alcohol cleaning wipes because of COVID-19, the flight attendant said that they were out. I think this was a lie because this was the first flight of the day for this crew and plane. Lastly it is very disappointing that the AA policy regarding military boarding priority is only for active duty members that are in uniform. When many of the other airlines honor military personnel both active duty and retired members.

Not Verified | This airline is absolutely horrible. Rude staff. Always delayed. I was told you never hold planes for late passengers? Then why are your planes always late? Why when its your fault do you refuse to pay for my hotel? Totally unacceptable. Worthless company that can't keep enough employees to service their paying customers correctly. Terrible people, no empathy whatsoever.