American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5917 reviews
2/10
3 star Skytrax Rating
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1/10

"airline is absolutely horrible"

(United States)

Not Verified | This airline is absolutely horrible. Rude staff. Always delayed. I was told you never hold planes for late passengers? Then why are your planes always late? Why when its your fault do you refuse to pay for my hotel? Totally unacceptable. Worthless company that can't keep enough employees to service their paying customers correctly. Terrible people, no empathy whatsoever.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSt. Marteen to Charlotte
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What I took away from this experience is never check a bag"

(United States)

Trip Verified | Horrible experience. I checked my bag so when I got to Charlotte I found out there was a 2+ hour delay that has now morphed to over 4 hours. Mechanical delay. I will be missing the retirement dinner of my customer and there's nothing offered in any way to help me try to get there. I am told I cannot fly without my bag but I cannot switch to another flight because I checked my bag. I'm told I just have to stay on the flight no matter how late it is. What I took away from this experience is never check a bag.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteChattanooga to Akron via Charlotte
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"not a smile among the entire group"

(United States)

Trip Verified | The check in at a OHare was great, the gentleman that assisted us were friendly and helpful. The wait was fine but upon loading the airplane we noticed that the hostesses were unhappy. They were rude during our flight, snotty even. The captain updated every one constantly which was appreciated and the actual flight was smooth. I have never flown with a group of more unhappy flight attendants. We will not ever board another American Airlines flight. The attendants did not greet anyone as they entered or acknowledged anyone as they exited. There was not a smile among the entire group for the entire flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Fort Meyers.
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly American again"

(United States)

Trip Verified | Rude and obnoxious man at the counter for Flight 419 on 2/21/22, departed at 11:07pm. You should never put people like him in charge of people. People pay a lot of money and they should not be treated poorly. I did not give any attitude yet he was rude. Told me to check my approved luggage yet let many people on with more than 2 items and humongous duffle bags. I will never fly American again.
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteCharlotte to Detroit
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Not up to the desired level"

(United Arab Emirates)

Trip Verified | Dirty Check in area. Uninterested staff. Boarding a fiasco and onboard poor service and constant loud announcements. This is my 3rd flight with AA in 4 days. Very poor airline. Will avoid when I can. Should not be in the OneWorld. Not up to the desired level.
Type Of TravellerBusiness
Seat TypeFirst Class
RouteCleveland to Chicago
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Given the choice Delta is the way to go"

(United States)

Not Verified | Does anybody who works in a position of power actually care about the consumers? Seems like complete lack of service can all be attributed to covid now. Flights are delayed with no reason given and it just has to be accepted. The boarding and unboarding times are excessive, and often leave you in fear of missing your connecting flight. I would never pay to fly American, but have to for work. Given the choice Delta is the way to go.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTampa to Pensacola
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Very disappointed in AA"

(United States)

Not Verified | Arrived at 10:00am for 10:30pm flight. Tried to take earlier flight and were told no seats available on any other flights to Nashville. Tried to buy day passes to Admiral Club to have comfortable place to wait and were told no day passes being sold. Later walked to terminal where another flight was departing and were told there was plenty of room. Went to customer service and were told there wAs room on that flight but now it’s gone. Another flight at 7:30 is full and we could be put on standby but our bags can’t be pulled from check in, which the first person did. So here we are, first class passengers sleeping on the floor in the terminal when seats are empty on planes, but AA can’t be bothered to help. Also, no food or drinks served while we waited in plane to take off and no food served during flight. Very disappointed in AA.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeFirst Class
RouteMiami to Nashville
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly American Airlines again"

(United States)

Not Verified | Original itinerary: AUA 3:40 pm - arriving 5:30 pm MIA departing 7:30 pm-DFW arriving 9:30 pm Our original flight leaving Aruba was delayed originally until 6:30 pm meaning we would miss our connection in Miami. I received an email stating they had rebooked us to arrive in Miami at 12 am and depart from FORT LAUDERDALE at 7 am. We were traveling with 4 adults, 1 teenager and 3 children. They couldn’t tell us how we were going to get to Fort Lauderdale from Miami so we waited in 4 different lines we were told to go to in the Aruba airport (after waiting in the 3 hours worth of security & customs there) They finally got us re-booked to land in Miami at midnight still, and depart Miami at 3:30 pm the following day. We were told we would have a supervisor waiting in Miami with hotel accommodations. Couldn’t have been further from the truth. We arrived in Miami after not having food available for 6 hours due to the Aruba airport closing everything. We then had to wait in a 3 hour line to get hotel accommodations. After making it to the front of the line we were told all hotels in a 100 mile radius of the Miami airport were booked completely with no availability. They provided us with a tiny pillow and a small light blanket to sleep on the floor in the airport which was freezing. We then had no seat assignments and we needed the children near an adult as they are not old enough to sit with strangers (4, 6 & 8) we were told arrive at the gate at 1 pm for a 3:30 flight to receive seat assignments. Long story shorter we finally got help with seat assignments 15 minutes before boarding the plane. Every employee of American Airlines that we spoke with was rue nd not helpful. The rudeness I encountered trying to get my family home from vacation after 30 hours with no sleep absolutely blew my mind. We approached every employee kindly even though we had been through hell and back and did not receive the same courtesy. I understand they deal with a lot of angry travelers but when someone approaches you kindly you owe them the same respect and it was not received. All we got besides the pillow and blanket was ONE $12 meal voucher per person. After this I will never fly American Airlines again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAruba to Dallas Fort Worth
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and very unhelpful"

(United States)

Trip Verified | I book through American Airline to attend my mother’s memorial service at 12pm; my flight was canceled and delayed four times, needless to say I missed my mom’s memorial service. No one knows the hurt and pain I am feeling at this moment as I am still at this hour (3:32pm) sitting here in the Dallas airport waiting to get to Moline. Today has been ruined for me and I’ll never forget how American Airlines has let me down. I can see if there was bad weather elements that we are dealing with, but it’s a beautiful and clear day outside. The customer service people at Dallas airport lack “customer service” and are rude and very unhelpful. I’m am very disappointed in the service and lack of help that I have received in dealing with your customer and I will not be a customer who will pay money that I work hard for, to patronize your company again. For over 6hrs I sat in the airport with a 4yr old and at no time did American Airlines offer my grandson and I, a food voucher or any other type of accommodation until they canceled the trip completely at 6:04pm! At 6:14pm the company sent an in-personal text that they are offering room & meal voucher because our flight has canceled. To add insult, they lost our luggage.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Moline
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"American Airlines continues to disappoint"

(United States)

Trip Verified | American Airlines continues to disappoint, as does the Miami airport. Flight from Barbados arrived 100% on time, and was even acknowledged by the gate clerk who rebooked me on standby the next morning. Connection left a number of us stranded when the Miami airport was understaffed and got our luggage to us late for transfer, and couldn’t get us through the line in time. I’m sleeping in the airport tonight as AA is taking no responsibility for not holding the plane and leaving us all behind. I’ve been flying for 5 decades and this may be the most disgraceful and incompetent handling of a trip I’ve ever seen.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBarbados to Austin via Miami
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no