American Airlines

✅ Trip Verified | Took this on a return flight from Miami to Austin. We had boarding group 5 plus I WAS an AAdvantage (cancelled my card as this was the last straw) when we arrived to the gate the attendant was on to group 6, she informed us we needed to go to the back of the line behind 8. I have flown this airline for many years (loyalist for 6 and was my preferred airline for all my work trips) according to the policy for your AAdvantage card we get preferred boarding. In the past the attendant would let me in if I the group had already boarded when I arrived. This time was different and seemed to be just her idea of what she wanted to do. To note I was polite as I get that airlines are short staffed and the team is spread thin however I am a paying customer and do not feel your staff are extending the same courtesy, in fact I felt embarrassed. To be abused by the staff when I spend my money is not my idea of money well spent and if I had friends that treated me this way I would not be their friend. I will be avoiding this airline at all costs going forward.

✅ Trip Verified | Took an American Airlines flight to Hawaii in January for a long awaited trip. I have never been so berated or treated so indecent by the staff on this flight. For 6 hours they continuously announced 'sip and replace' your mask. Refused to give me a fork and knife to eat my salad (luckily I found a plastic travel ware I had) gave us only 1 beverage service on a 6+ hour flight and then tried to deny more water. When I had dropped something between the seats and my man tried to dig below and in the fumble his mask slipped a little below his nose instantly the attendant was like 'sir, your mask'. Are you serious? If you are going to have a customer facing staff please coach them on how to be kinder to your customers. Unfortunately I won't be able to fly American again and have cancelled my 6 years in use AAdvantage card. Goodbye American!

✅ Trip Verified | We booked first class from BUF to CLT and CLT to IAD. They changed our seats for our first flight but that’s ok because it seems they have to accommodate a senior disable person, what’s unacceptable is changing our seats again for our connecting flight from CLT to IAD 4 times and ended up downgraded. Do not book from this airline, you’ll waste your money.

Our jumper flight was cancelled so we just rented a car and drove. We then received a notification saying that our flight had been rescheduled. We didn’t make that jumper flight, because we had already drove. A couple hours later we received another notification saying that all of our flights were cancelled because we missed that one in which we tried to cancel online but it didn’t work. We then got to the airport at midnight and waited around until 3 am, we got on standby and were told that we were “guaranteed” a spot on the plane. Our gate changed and we had to rush to it, we didn’t check in for stand by and we were never told we had to when speaking to the man at the front desk. So we got there and we are now stuck in Texas for another day. There has terrible communication and customer service. The amount of times they have messed things up is getting ridiculous. I am never flying with American Airlines.

Not Verified | American Airlines made us wait three days in Mexico due to a blizzard. Completely understand, but the connection flight from Cancun through Miami was impossible to connect if you were sat on the second half of the airplane. My family ran since we got of the airplane and we were 8 minutes before flight departure to the gate and they would not let us in, the gate closed 10 minutes before departure. We were 2 minutes late to gate closure. They were late on departing to Miami and they could not even wait a few minutes to close the connecting gate to San Francisco Horrible!, not traveling with them again.

✅ Trip Verified | Do not fly American. They stranded me in Jackson MS because they felt that ticket sales on my return flight were too low. They then “lost” my flight reservation in New Orleans and made me purchase another ticket at a premium price or risk getting stranded again. I had to purchase 2 tickets for the same flight. They will not refund the cost of the 2nd ticket.

✅ Trip Verified | You know, one wonders how it is even legal that airlines are able to drastically change flight times that take time away from vacations and leave the consumer with little to no choice for pre planned air travel. Our flight to Hawaii has been changed multiple times, each time with less desirable times/earlier departure, later arrivals, to get layover etc. We are currently sitting in Dallas which went from a 2 hour layover to 6 hours, only to become 12 hours! How is this acceptable service? Get it together AA. Some sort of mechanical issue to which the woman announcer says “it is out of our hands” really? I’m pretty sure this entire debacle is in your hands. These airlines need to be held to some sort of standard. It is ridiculous that they can hold us hostage and not hold up their end of a transaction that costs thousands of dollars. We would never have a booked a flight that took two days to get from Hawaii to Detroit. If we did it would have been at a greater discount. In this age of automated, non existent customer service we are left to vent our frustrations wherever we can. Therefore, American Airlines you suck.

✅ Trip Verified | Delay - sat at gate for a repair. Delay - had to abort landing, runway had heavy traffic. Ran to next gate for connecting flight only to have door shut in our faces, with gate agent saying sorry too late. We had more then 10 minutes to take off time. Planes are out dated. No beverages, no snack, no in-flight entertainment. Customer service was swamped, hundreds of people stranded by the delays. Our turn at counter, no hotels, no compensation. They would put us on another flight the next day on standby at 12.30pm or a flight at 7.20pm. Who cares - stranded with no clothes, no food, no place to sleep. Really American get it together, covid is not an excuse.

Not Verified | After reading the reviews posted, perhaps I got off "light" with American Airlines. 8 hours late to final destination after they cancelled my flight and booked me on another airline. Charged me $30 dollars for a checked bag. Oh by the way the other airline also charged me for the same bag to the same destination.

✅ Trip Verified | I will never travel American Airlines again. They lost my suitcase, never found it, and are not giving me any kind of reimbursement because I don’t have receipts for the items that were in my suitcase. They expect me to save receipts for every item I purchase over the last 5 years. They are also refusing to reimburse me for the items purchased on my trip. They state they only reimburse items purchased on my trip if they locate my bag. If they don’t locate my bag, they will give me just the claim amount for what’s in my suitcase, but you have to have receipts for them to give you any kind of claim amount back. So I got nothing back. Awful. Never again.