American Airlines

✅ Trip Verified | As usual very nice flight. Check in in Miami fast and easy and friendly. Boarding quick and well organized. Flight attendants were very friendly, helpful and cheerful. Flight left a bit delayed as an on board computer needed a reset done by maintenance. Nevertheless we landed on time. Always a pleasure flying AA in Business Class on that route. I dare to say that all the passengers in business class - which only seats 8 looked content.

✅ Trip Verified | Flying this route quite frequently and what seems to be apparent: the food offering has improved markedly to 2023. As usual with AA: check in at Toronto was easy, pleasant, stress free. Boarding fast and efficient. Flight crew as expected from prior flights just phenomenal. All in all the flight on February 2nd AA1572 was perfect.

✅ Trip Verified | Easy check in. Easy and fast and civilized boarding. Very pleasant and accommodating inflight crew. Just a pleasant and stress free experience. We always choose AA on this route and have never been disappointed. On a side note: Looks to me that compared to 2023 the food presented in business class on this route has improved markedly.

✅ Trip Verified | Due to late incoming flight we were supposed to depart with roughly 1 hour delay. Expected delay was communicated via email and text. Due to well organized boarding we ended up leaving and arriving with only half an hour delay. Check in at YYZ was as usual fast, friendly, efficient and pleasant. Boarding was civilized which unfortunately is not always the case. Crew on board was great. All in all a nice experience.

✅ Trip Verified | Flight left on time and arrived early. Pleasant onboard experience with very pleasant, friendly, helpful flight attendant. We had a pet in cabin and as usually with AA the experience was not stressful and very nice.

✅ Trip Verified | I had nothing but an exceptionally positive experience. I am not sure whether the airline is much better with their long haul flights versus domestic flights (where most of the complaints seem to be about) or whether I just got lucky. The flight was on-time (actually pushed back a few minutes early). The check in experience was very good at MIA airport. I was able to use Flagship First check in as a Oneworld Emerald and was escorted to the front of the security line by the agent. The AA Flagship lounge is fantastic. As I had arrived at the airport straight from a cruise at 9:30am I had a lot of time to kill until my 4:30pm flight. The lounge is really beautifully presented, light, and food and beverage options were vastly superior to say the BA or Iberia lounges at their home hubs. The cabin/seats. We ended up having one of the forward/rearward configured aircraft and I was a little hesitant about whether i'd like this set up but the seats were great and the cabin was stylish and refined. The service onboard was wonderful! All the crew were very friendly, helpful and genuine. The flight time was only 7.5hrs and I loved how the crew managed to finish a full dinner service in an hour and ten minutes while still being polite and not cutting corners. Would completely recommend.

✅ Trip Verified | A frustrating trip all around. Late flights causing stressful connections, overbooked flights, etc. Very stressful. The dog situation on 2 of our four planes was very uncomfortable. Our flight from Atlanta to Toronto had a dog on it that barked the entire flight. It was awful. Our flight from Toronto to Washington on our way home had a large dog on a passengers lap, almost directly behind our Business class seats, that was close enough and large enough that it caused my wife (who has a fear of dogs) to be very uncomfortable. We were under the impression that pet dogs on flights had to be in carriers? We will not be recommending AA at all.

✅ Trip Verified | I was initially booked First Class on British Airways, but downgraded by BA to Business Class on Air Belgium. I did not wish to fly on British Airways charter to Chicago, so elected to fly on American Airlines who only have Business Class to ORD from LHR. I have not flown on American Airlines for some years, and hoped for a dramatic service improvement in Business Class trans-Atlantic. Sadly, the service on American Airlines is much worse. The cabin crew were surly, and inattentive. The food was literally inedible, and the wine selection a bad joke. The flight attendant almost threw the food at the passengers, with no smile whatsoever, and then disappeared for the majority of the flight. Absolutely atrocious service, and American Airlines should be ashamed.

✅ Trip Verified | Initial flight from SJO to MIA, easy check in. No priority channel or airline lounge so used priority pass. Flight left on time. Clean 737. Pre take off drinks offered with full bar options. Once air borne excellent cabin crew and good meal option. Short haul business/ first seat is spacious with good recline, much better than European carriers short haul product in all respects. Transit at MIA was ok. Flagship lounge of excellent quality and easy to access showers which were spacious and well maintained. Flight left on time, welcome drink was plastic clear receptacle containing warm Prosecco, this, I’m afraid is below that standard I would expect in premium cabins where champagne is expected. Once airborne, cabin crew were pleasant and helpful and delivered good meal service and food was very good. Lie flat was comfortable and slept well. Arrivals lounge at LHR was good and food options excellent. All considering a very good flight.

Not Verified | This is a long story but maybe others have had similar travel nightmares and can relate to my frustration and disappointment with American Airlines. We flew home from Cayman Islands Monday, June 26 and landed around 3:30pm in Charlotte, North Carolina. Our flight home wasn't scheduled to depart until 10:30pm, but instead was delayed several times and ultimately canceled because of a potential thunderstorm. We were stranded at the airport with no transportation, and ended up staying in a filthy hotel just to have a place to sleep for the night. Our flight was rescheduled at American Airline's earliest convenience, which wasn't until FRIDAY. They would not offer any accommodations for us if we ended up staying. We ended up paying close to $3000 for a flight from Charlotte to Cleveland, and rented a car to get home. Altogether with the hotel, flight, food, and car rental we paid close to $3600 just to get home. I'm very disappointed in American Airlines and the way they are handling this situation. I can't help but think of the money they can make off of people desperately trying to get home.