Allegiant Air

✅ Trip Verified | Cincinnati Ft Lauderdale. This was single worst experience ever. First we were all on plane door closed safety speech was given and then they asked us to exit the plane for mechanical issues. They kept us waiting around for 3.5 hours before canceling flight by this time there were no more flights available to get to Ft Lauderdale. The gate agents left because they had no answers and hid, as matter of fact 4 agents quit on the spot. This airline doesn't give hotel and ground transportation vouchers instead they give you an Amex rewards card that is supposed to have $300 on the card, but of course mine had zero. So I had to pay for Uber and Hotel out of my pocket. Now onto the next morning for my rescheduled flight at 8:00 AM out of CVG to Ft Lauderdale. I get to the gate at 7:10 the monitor says on time and boarding to begin in 10 minutes, problem no plane. Then at 8:00 AM gate agent tells us flight delayed mechanical issues she will update us every 30 minutes. So I call customer service wait 25 minutes for someone to answer, he tells me they are getting new plane, be taking off at 10:00 AM. Then gate agent tells me new plane has mechanical issues and no time is set for take off. The gate agent then goes and hides and nobody at gate to answer questions. They put out Soda and Ice. Well I spot a stack of meal vouchers and I find the one with my name on it and give to a women who is hungry and she uses the $8.00 voucher for some food. Another woman asks the gate agent who appears after 90 minutes and the agent looks woman in the face and lies, says we have no such vouchers. Well finally at 12:30 flight takes off and we get back to Ft Lauderdale. Where I now have to pay $30 extra for parking and $50 extra for boarding my dog and $250 extra for a Nurses aide to help my mom because I could not be there. Now let's talk about customer service and the $300 I am supposed to have to help offset these extra expenses. I have spoken to 7 or 8 agents, supervisors etc. They tell me it is Amex's fault I don't have the money, please wait 36 hours from time we got card to check for funds, well 36 hours came and went still ZERO on the card. I call Amex as told to do by customer service supervisor and Amex whom I never had a problem with in 33 years of membership and they explain that it is on the airline. So I call back and now management at customer service now is not available. In closing If this airline was only option to go somewhere I just wouldn't go. By far worst experience ever and I was just going home.

✅ Trip Verified | Cincinnati to Orlando. I wish I had better words for how awful this experience was for us. We checked in at the terminal desk over an hour before our flight was to leave, but when we got to the terminal 30 minutes before the flight was to leave it was closed up. Not a person on duty. Not an attendant. Doors locked. We watched them load up the luggage in the plane, watched them pull vans up, then pull away. Watched them finally pull the equipment away from the wheels and then pull the extendable gate back so they could take off. 30 minutes of complete powerlessness. We stayed on the our phones and even sent a support email trying to get through to customer service the entire time hoping we could get through to someone. Delta saved our butts and got us to Orlando in time to catch our cruise sailing out in those few hours. But wait. There's more. When we get back from our cruise and go to check in for our return flight they cancelled our return flight. No emails. No calls. And they tell us at the gate we can pay for another ticket for a flight we had already paid for. Thankfully a gal at Allegiant did refund us for the return flight so that we didn’t pay twice. But still working on resolution for almost missing our cruise. Do your vacation a favor...don't book Allegiant Air.

Not Verified | Sanford to Cedar Rapids. 1:40 flight boarded 25 minutes early only to be left sitting in hot plane for an hour after original depart time. Lightening storm. Then servicing the bathroom for 30 minutes. Excuse after excuse. Would not give a water but the flight attendant stood in front of me with her ice water. Seriously get it together. You may fly to random places so people use you. But this will be our families last. Always always late taking off and rude when you inquire. It’s a sad unprofessional way to operate an airline company. I’ll be cancelling credit card as well. Won’t need to accumulate those points.

Not Verified | Sanford to Elmira. This is the worst airline and I will never fly them again. Got to the airport 2 hours before my flight, I waited in two different lines for almost 2 hours while Allegiant employees shouted names and flights. There is no intercom. Customer service is rude and argues with you. I missed my flight than was charged $150 change fee, waited 7 hours in the airport, missed my rental car, and had to fly to another city 4 hours away! This airline is the worst in all aspects!

Not Verified | I put my children and grandmother on flight 1109 leaving from Harrisburg pa to Myrtle Beach SC to meet my mother. They were scheduled to take off at 9:15, so we arrived two hours early. When we left our house(an hour away) the flight was still listed as on time. 15 minutes before arriving to the airport I looked it up and saw it was delayed until 11:20. When we arrived, no Allegiant employees were at the check in counter and we were informed by a skycap that they won’t arrive to answer questions until 2 hours before flight time. So with the delay we had 2 hours to wait until an employee could answer any of our questions. Imagine sitting in an airport with two young children excited to go to the beach. 9:00 rolls around, the employees offer no explanation as to the delay, we check our bags and head to security the TSA agents put my children and grandmother through, and as they were walking through the metal detectors an agent mentioned that since their flight was delayed to 11:45 (mind you the last update we received and was posted was 11:20) they may not get to take off by midnight and if they can’t be in the air by midnight the flight would be cancelled. So I’ve sat right outside of security since 9PM (now 11:33 and the incoming is just landing) waiting to hear if the flight will take off. Only problem is? There are no longer any TSA agents at security, and all of Allegiant employees have left for the day. How am I supposed to feel safe knowing my children and grandmother are on this flight? Especially when no employees are here to answer any questions or offer any explanations to delays. To top it off the skycap that greeted us at our original arrival shrugged his shoulders and said “its Allegiant that’s what they do, they delay flights for no reason with no explanation” Never fly this airline.

✅ Trip Verified | Very bad customer service. 8 hours before my flight I find out that my flight got cancelled. I was supposed to leave 8am Thursday morning and found out late Wednesday night that my flight had been cancelled with no explanation or warning. I took off many days of work for this trip to happen and now I am unable to do the full trip. I am losing out on money that I could have made at work and losing money on my flight. The $150 voucher compensation is not enough to make up for this awful mistake. All that voucher does is encourage you to come back and spend more money on their flights, which may or may not even happen. I cannot trust Allegiant Air anymore. Just about every time I fly with them my flight either gets cancelled or pushed way back. I would encourage everyone to stay far away from this airline. Terrible experiences.

✅ Trip Verified | First time flying Allegiant Air from New Orleans to Pittsburgh. Was pretty skeptical at first reading all the bad reviews but I didn't have a moments trouble and will definitely be flying with them again soon.

✅ Trip Verified | This is now the 4th time my flight to Memphis has been delayed because of a ‘mechanical’ problem. The South Terminal in Austin is not a fun place to be stuck for several hours. The staff seem excited to update us every 25 minutes that there is no scheduled departure. Even though the boarding pass and screen times were ambitiously set, but different. No more Allegiant for me.

Oakland to Kalispell. Late flight due to continuous different issues. First, apparently there was a medical issue. Then a paperwork issue. Then more paperwork issues. Then, more paperwork issues. We are still sitting here, full plane, crying babies and all and no movement. Is the staff incompetent? What is going on?

✅ Trip Verified | Terrible customer service. Every time I have flown out of San Diego on Allegiant Air has been frustrating. I’ve flown with the same carryone bag for the past 5 years, have flown on Alaska, Delta, Southwest and Alligiant with the bag and never had any issue with putting it under my seat. Today as I am getting on the plane I’m told my bag is to big and I must pay for an overhead bin spot. I flew down from Bellingham the week before on the same aircraft and no issues. Same thing happened with my wife and we were slapped with $100 fee to take our bags on the plane even though 6 days prior we had flown with no issue. Customer service at the San Diego airport is non-existent. Last year I was flying with my 1 year old son and was not allowed to board because I did not have photo ID for him. I had flown down From Washington 2 days ago with no issue but was not allowed to board in San Diego to go home because no photo ID of my 12 month old boy. I wish there were some way to actually solicit change with Alligiants service, however they are making a killing profit wise so why change.