Allegiant Air

✅ Trip Verified | Portsmouth to Orlando. I would prefer to fly on the newer planes. The planes are very old with no USB slots for charging, no free wifi, no monitors on the back of each seat, the seats are very old and uncomfortable. There's no padding left. Have you ever heard of memory foam cushioning? Not even 1 free can of soda. There was nothing wrong with the flight other than the 2 hour delay. 3 hours of you count the very first change to the flight time a few months earlier. Every time we fly allegiant air there's a delay. The on time percentage must be in the 30% range. Landing and take off went as expected. The flight crew was nice.

Not Verified | I purchased 2 tickets round trip from Provo, UT to Los Angeles, CA for myself and my husband. Our return flight was scheduled from LAX on 6/8/18 at 11:50 AM. We spent 2 full days in the airport between delayed and canceled flights. We then get told in the end our flight was canceled completely and we had to find our own way home. We were given 2 prepaid cards and told they had $300 each. After we LA we found out both were empty. We spent an hour and a half on hold on with customer service on 6/10/18 only to be told they couldn't do anything and we had to e-mail in. I ended up speaking to a manager in the Provo airport, and was assured by him that the checks were already in the mail to refund the $600. We have waited over a month and have not received the money back. I am beyond furious at this point. I lost 2 days of work, totaling an amount of $330 in lost wages due to this. I am also out the extra money we had to spend on food while because we were there longer then expected. On top of all of that we our also out the money we had to spend to get myself and my husband home. We keep getting promised over and over that you would fix this and make it right, but in reality we have just got the runaround.

Not Verified | Ft Walton to Raleigh. I had read that they are unreliable, but the prices were so cheap I couldn’t resist. I wish I had. Sure enough they cancelled our flight with no reasoning. And no apology. I wish I had just paid more for a real airline. Don’t be like me. Don’t fall for their prices.

Not Verified | Flew Knoxville to Fort Walton Beach. This airline is terrible, on our flight to Knoxville there was a 3 hour delay due to issues and on the way back there was a 1.5 hour delay due to the passenger count from the computer being different from the flight attendants count. This has been a terrible experience and I will never fly Allegiant Air again!

✅ Trip Verified | My review is two-fold. 1) Actual trip experiences and 2) Modification of existing reservations. Trip Experiences: We have flown from Memphis to Orlando on two separate occasions. Seat comfort: Seats are molded plastic with basic pad covering. Seats have no reclining feature, which is uncomfortable on flights over two hours. Flight attendants were generally agreeable, Bag check in lines were long, with a single attendant. Modification of existing reservations: I was unable to modify an existing reservation online. As a result, I placed a call to the call center. It took 1 hour, 23 minutes before I was connected to a call agent. Because of the type of ticket purchased ("standard ticket"), there are "stiff penalties" to make changes. Those penalties are $75 per person, per flight. All the call agent could offer was to waive half of the $300 cancellation fees (total of $150) and my pre-booked bag fee, but would not waive the other half. I was informed it would not be "fair" to the other passengers who paid for the flexible type reservation. Our request to change dates was made 11 days after the original reservations were placed and 2 weeks prior to our trip. Allegiant Airlines will be able to sell the seats we are unable to use and keep all proceeds from the sale of those seats. After adding the penalties for reservation changes to the original ticket prices, we could have flown on a first class carrier for less. Caution to Allegiant fliers, be aware of cancellation/modification penalties when booking your flights. Conclusion: After this third attempt to fly with Allegiant Air, we cannot in good conscious recommend it.

Not Verified | Tri City to Jacksonville. Arrived to the airport and boarded our plane to depart TN at 2:52, we sat on the plane at the gate for almost 2 hrs with no a/c and being told the fuel have was not working on one of the engines so they had to check it manually? First, too much info I needed to know, the pilot also said we need to make sure we have enough fuel to land, why would you say that to scare everyone on the case we do take off? They finally let us off the plane back to the gate area because of the heat. I should have been home by 6:30, I got home at 11pm.

✅ Trip Verified | The organization of Allegiant Air is the worst I have ever seen. Notification of a delayed flight went out way too late. A flight delayed until 3.15 but did not board until 3.45 and no announcement was made. A text msg did go out saying Boarding began at 2.26pm when it was after 3.00pm. There were then 4 flights going out of 2 gates within minutes of each other. No one knew what was going on or what flight was being boarded. I will never fly Allegiant again. Paid over $300 for a disaster of a travel day. Ridiculously overpriced for the poorest service ever!

✅ Trip Verified | Las Vegas to Fargo. I will never fly with Allegiant Air again. The way this airline does business is deceiving and they knowingly try to take advantage over their customers with add on nickle and dime fees, and poor customer service. I booked my flight for me and my family 2 months in advance. At that time we had 1 checked bag and 1 overhead carry on. We ended up needing 2 checked bags and no longer had use for the 1 overhead carry on. I tried to remove this carry on via their website and app but they don't allow you to do it. You can add bags no problem, but if you want to remove a bag they literally will not let you! I asked the customer service agent at the airport if they could remove the $43.00 bag charge as they could plainly see we did not have an overhead carry on with us. They told me no. I had to call their 1-800 number in order to get reimbursed. On our way back home I actually asked another customer service agent again if they could help be take off the bag and they told me the same thing: call the 1-800 number. The flight was actually pleasant and the everyone was friendly on-board. A few hours after I got home from the return flight I called the 1-800 number. I was literally on hold for 1 hr and 25 minutes. I finally spoke with Kelly and told her what happened. She placed me on a brief hold and this is what she came back with: "after speaking with my manager we can offer you a $43.00 voucher." I told her I did not want a voucher for a bag I never brought on your airplane after notifying both customer service people at the airports. Her response was: "since the customer service agent at the airport didn't make a notation on the computer system we can only offer you the voucher". I told her my situation again, assuring her I did not bring on the overhead bag and that I notified both customer service people at the airport that I was not bringing a carry on bag onto the airplane. You would think the right thing to do would be to refund me $43.00 to keep the customer happy and move on? Do they think I'm lying and trying to sneak on a carry on bag for free to save $43.00 when I spent over $1,200 total on this trip? It makes no sense once so ever. I asked to speak with her manager directly and she would not let me. I asked her if $43.00 was worth losing a family of 4 for life? Her response was: "Since we do not have proof you didn't bring the bag on the airplane we can only offer you a voucher" So, because Allegiant makes it impossible to remove a bag once it is added and because you do not have the option to take this bag off either online or at the actual airport before your flight, they basically swindle you into yet another "hidden charge". I told her to keep the voucher and that me and my family will never be flying with this joke of an airline ever again. If you book a flight with Allegiant buyer be ware. It is not if, but WHEN you will be sucked in a nightmare of a situation either with fees, delays, customers service, you name it. Don't say I didn't warn you.

✅ Trip Verified | Louisville to Savannah. After being nickled, dimed, and even pennied (which could have been over looked due to the price) I was then stranded in an airport for 7 hours due to a delay. The long delay was a result of maintenance on the plane, not weather. This could have been easily prevented and or fixed by sending another plane after the 3 hour delay announcement. My flight which was scheduled to take off at 2:30 is now taking off at 9:30 for a 1.45 hour flight. At this point it would have been faster to drive the 9 hours home. They did however provide a voucher for a discount on a flight and a refreshment. The crew has been as accommodating as possible but I will not be redeeming my voucher in off chance this happens again.

✅ Trip Verified | Grand Rapids to Sanford Orlando. Horrible experience, the customer service is rude. My brand new luggage was completely ruined. And all the said they could do for me was give me a $25 check which would be sent in the mail. Waited over 2hours to speak to a supervisor who was rude. I will never be flying with this airline again.