Allegiant Air

Not Verified | Orlando to Grand Rapids. Absolutely the worst. Lost one of our bags. No one from Allegiant was available anywhere to help us. The only representatives would be at the ticket counter and they are only there when checking in a departing flight. Calls to baggage customer service went to voicemail and their mailbox is full! Wait times for general customer service were 15+ minutes and we're futile. Absolutely no solutions! Airport guest services tried to get in touch with them, but basically gave the impression that this is a common occurrence with them. I don't understand how a company can operate this way.

✅ Trip Verified | Bellingham to Las Vegas. The worst customer service ever. Cancelled the flight, even though other Allegiant flight took off. Refused to put us on that flight because they were not able to print the tickets. No apology, the supervisor didn't even show up. Gave a food voucher for $8. Don't take a chance to ruin your vacation.

✅ Trip Verified | I bought 2 tickets from Austin to Destin along with a rental car. The flight was fine, but when we went to get our car that we had already paid for, they could not do it because we did not have a major credit card for the car to be rented. I asked the person I was with if we could put it under their MasterCard so It would be no big deal, but the car rental company would not let us. I called Allegiant and asked if they could switch the name on the reservation to the name on the credit card and they said no. There was nothing more to it, other than I had to eat the money I had already paid for a rental car on the reservation. They didn’t care and were not helpful that they had left me stranded at an airport. I’d pay the extra money for an airline that actually cares about its customers.

✅ Trip Verified | Fresno to Las Vegas. Charged me $200 for a carry on bag, not check bag, carry on! Absolutely ridiculous. After my trip I called Allegiant Air and they were rude and did not help me at all. They do have cheap flights but they make up for it in the baggage fees and on flight beverages. The only flight I know of that will charge for a glass of water. I will never fly Allegiant again!

Not Verified | Flight 2246 from Orlando to San Antonio, everything was ok and the flight was on time. The punishment started after they closed the door at 3.00 pm. The flight supposes to be for 3.12 pm. We was happy for going before the real departing time. We noticed the was no air conditioner running in the cabin. After they close the door the situations turned from bad to worst in a matter of minutes. My wife have a High Blood Pressure, I have to raise my voice to the flight attendant, he said "all going to be OK, after we are moving on the runaway" he was wrong dead, we move for minutes and stop again. The situation was boiling and everybody was complaining, finally some one notified the passengers that this flight will we delayed, no one say for how long. After been in this "sauna" for over a hour and half, finally this flight 2246 starting the runaway, but the air conditioner never came. From 530 pm, east time to the arrival in San Antonio there was not air at all. Many time we has flight with Allegiant Air, some time we have one or two delayed but never ever something like this. What is bother me is the miscommunication with the the passengers. Also the noise inside the cabin was so loud that we don't heard the instruction coming from the pilot. We paid for a flight and we ending up getting a "sauna" and the chamber of horror, we paid to get a comfortable flight and we ending getting a nightmare. I was there and many "sauna passenger" was saying "this is the last time we will flight with Allegiant". If the company do the thing the correct way I, am the first to complimented, but in this time I raise my voice to complaint, this is wrong and do not reflect the real value and the standards of this company.

Not Verified | Orlando to Syracuse. Was meant to fly with Allegiant on Thursday but had to cancel my trip due to a family bereavement. Now most airlines and travel companies offer refunds for bereavements with an upload of death certificate. Not Allegiant. Upon closer inspection in there terms and conditions they do not offer refunds for bereavements to 'keep fares low'. Allegiant: At least have the courtesy to amend your terms and conditions to speak the truth and say 'we do not offer refunds on bereavements because we as a company have zero compassion and don't view flexibility for the bereaved as a decent thing to do. As a business we feel that maintaining our status as a budget airline is way more important than being decent human beings"

✅ Trip Verified | Des Moines to Las Vegas. I’m shocked right now. I feel like I should decompress and take a few days before writing a review but the threatening behavior and jokes made are far too unprofessional to not write about, immediately. I hope this review discourages people from flying with Allegiant Air. After the 4th person near me complained about the flight attendant, I figured screw it - she may be having a bad day or something because she was being so rude and short with customers, but I must file a complaint. I travel for a living and I’ve never experienced such obnoxious service. Well, anyway, I didn’t want to be confrontational so I asked her co-worker for her name. He flipped out on me. I went from filing a complaint to feeling like I was about to have to defend myself. The guy clearly works out with his physical shape so I’m assuming he had maybe, a steroid rage moment - but the conversation ended with him leaning toward my face in an aggressive manner saying “what, are you gunna do - you some kind of tough guy - I’ll make it so you never fly this airline again!” I simply responded with “Don’t worry, I will never fly this airline again.” Then he literally started to lip talking insults to me from 2 rows away. I was sitting in 4D so I was near the front where he was sitting. He was egging me on as if to provoke a fight. Just crazy. So unprofessional.

✅ Trip Verified | Cincinnati to Jacksonville. Don't have set plans, as your flight will be cancelled or delayed. This airline is such a joke. Everyone I know has had problems. So, yeah, take a different airline.

Not Verified | Richmond to Nashville. We flew out of RIC on Monday Sept 24, 2018. We were 45 mins late leaving, arrived 45 mins late in Nashville. This was not a big problem for us. We had read many bad reviews, so 45 mins late was ok. The crew were fine and courteous. The flight back to RIC on Friday, Sept 28, 2018 was fantastic. Left on time, arrived on time. Crew was again nice and courteous. I would definitely fly Allegiant again. I think some of the problems on the ground that people complain about are related to not having enough employees to work at the ticket counter, etc. But, that's also how they keep prices down. We were so happy that we had a good experience.

✅ Trip Verified | Allegiant Air travel insurance and cancellation policies are extremely deceptive. You purchase these so changes or cancellations can be made without additional fees, right? But they don't inform you of the additional charges for cancellations. And that if you do it online you get a fee for that too. And they are a no refund company as well. So just kiss your money goodbye. We just won't go to how rude customer service is. So rude, would not let me speak, kept speaking over me.