Allegiant Air

Not Verified | Louisville to Punta Gorda. Very poor communication during incident on arrival during disembarking the plane with 30 minute delay without explanation or apologies. A similar delay at Louisville 30 mins near gate but unable to off load on 20 November due to gate occupancy. Service and communication poor at best.

✅ Trip Verified | Syracuse to Ft Lauderdale. Flight in both directions on time. Pilot did excellent job take off and landing. Same with return flight. Pilots greeted passengers as we left plane. Knew I was in good hands. Planes were nice.

✅ Trip Verified | Richmond to Nashville. Arrived 75 minutes prior to our flight departure from RIC, which is a small airport (2 terminals). Had to wait in line 50 minutes to drop off our checked bag after mobile check-in. Mobile check-in wasn’t working and people were being returned from security because passes weren’t being accepted. 1 person working behind ticket counter to process the entire flight! Working the final 7 people in line, she calls the gate (in front of me) to let them know how many people are left and that she’s working us thru and we will make the flight. Got thru security and to the gate only to find the pilot “made the decision” to depart on time and leave passengers standing at the gate. No luggage because it was already on the plane. No additional flight because there’s only 1 per day. Sit on hold 70 minutes to get a representative who re-books on different airline, for 10pm that night. Their flight was then delayed until the next day, so a hotel stay and nearly 24hrs later, we leave for our trip. Was told by Allegiant they were short-staffed that day which caused a disruption. The pilot was more concerned with leaving on-time than taking care of the customer. It’s beyond comprehension they could not wait an additional few minutes for the rest of the passengers to clear security since they only offger 1 flight every 3 days? So this “economy flight” ultimately cost more than traveling a normal airline, caused a lot of additional stress because of very little customer service, and ruined the first-time flight experience for a little girl. I definitely don't recommend.

✅ Trip Verified | Charleston to Indianapolis. Ineptness begins with their phone service. Either you get put on hold for hours or reach travel agents from India. The next thing is their manipulative and deceptivity at their ticket counters where, if you are just one minute late, they aren’t there. Then there is their pettiness, where they get back at their distraught customers for yelling by not applying the refunds they had previously agreed to, the biggest all around assessment is their ineptness, so be glad if you miss your flight or something.

Not Verified | Oklahoma City to Los Angeles. Terrible airline. Delayed our flight for 4 hours so it was past midnight. They never explained the reason for the delay, and then when boarded the plane one of the engines went out so we got stuck for another couple of hours. This airline never seems to be on time. Its not that cheap compared to other airline and I regret getting its credit card. will use it to buy American Airlines tickets instead, at least much more reliable

Not Verified | Flew Mesa, AZ to Missouri. Fantastic airline! Very clean and the plane was roomy. I highly recommend Allegiant Air to friends and family! Easy check in and the lines move fast. Very professional personnel.

✅ Trip Verified | I love Allegiant's price, but when it comes to flying with children it is the worst. If you are flying with a child that is 2 or under on your lap you have to have a hard copy of their birth certificate which I think is the dumbest thing. If you don’t have one then they will make you buy a ticket for that child or you can’t fly. With all other airlines you just need a picture which makes my life a whole lot easier and less stressful, plus I don’t want to fly with my child’s hard copy because it could get damaged or even lost.

✅ Trip Verified | I am very disappointed in Allegiant Air. I find that they are very greedy in wanting to charge every little thing. My husband and I are traveling to Arizona for a little vacation and booked our flights weeks ahead of time. There are plenty of seats left on the plane. I have never had this ever happen to me when we book together. We don’t care if we sit up front or in the back. Usually when you book together, you get seated together. Unless, it’s a full flight then I understand why seats are needed to be bought. Needless to say, it is not a full flight. We are traveling with an infant and of course they see that and had to split us up knowing we would have to pay to sit together. Like I said, never had this ever happen to us with any airline. There were plenty of open seats left when we called and they said it was a 50/50 chance. Well what are the odds of them splitting a family. All they said was if we put the infant with one adult. Well no duh. Of course our son had to be with one adult. I can’t inagine why they would split him up too. And he was a lap seat. So he wouldn’t be needing to split up. Allegiant Air customer service was not helpful or great but of course we had to pay to get our seat changed knowing there’s other seats available. It’s definitely a tactic strategy that they had to do to charge for every little thing. Other airlines would have never had this happen. I am so disappointed with Allegiant Air. Will never fly with them again.

✅ Trip Verified | Orlando to Little Rock. Worst experience ever. All passengers had to deplane due to “paperwork” screw up. Flight was several hours late. Had to sit on the new plane for an hour on the runway after having to change gates. It was mass confusion and they didnt know what was going on.

✅ Trip Verified | I was on flight 2138 yesterday with "nonstop service" from Orlando Sanford to Concord NC. Our flight was initially delayed for "mechanical issues". We boarded, were then deplaned (still in Sanford) and loaded up onto another plane. When we descended into Concord, our pilot had to pull up abruptly two times because of missed approaches. This scared many people on the plane, but that's not the worst part. Many people on the plane had family members on the ground who were waiting for their arrival. We were told since our pilot couldn't land us, Allegiant instructed him to return to Sanford. Everyone was disappointed by that decision, considering there were dozens of closer airports to divert to. On our way back to Sanford, we were told we would stop in Savannah to refuel. While we were stretching our legs on the jet bridge, we were told we would attempt Concord again. A few moments later, we were told the jetbridge hit the door of the plane and we would be grounded until further notice. Remember those people sitting at the airport in Concord waiting for their loved ones? At this point, most of them finally had a chance to talk to their loved ones. While they were at the airport, Allegiant refused to give them any answers about what happened to the plane and why it didn't land. They hid from the terrified people who wondered why their loved ones' plane didn't land. When I finally called my mother from Savannah, she was hysterically crying and told me that her and three other people stood outside in the 46 degree rain to watch for the plane at the fence, when Allegiant couldn't give them any answers as to where it was. Was Allegiant scared to hint that their pilot was incompetent because other planes were landing safely at that time? Whatever it is, it's not fair what they put the people on the ground through yesterday. My flight was supposed to arrive at 2:29 PM and finally got in around 12:30 midnight. 10 hours late. The flight attendants did their best to accommodate passengers, however we were told we were only allowed one free snack and drink & the FA's were too flustered to accept payments. Many people missed lunch and dinner during this ordeal, including children, and the least Allegiant could do is offer up snacks to these people who were unable to eat meals. One flight attendant stood out from the rest and we could really tell she had the best intentions for everyone on that plane. She did the best she could to keep everyone comfortable, while still trying to follow Allegiant's stingy orders. All in all, this was my first flight experience with Allegiant. As a fairly frequent flyer with other airlines, I opted for Allegiant because the airport is small, convenient and only 5 minutes from my house. I understand that mechanical problems happen. I even get that the pilot didn't feel comfortable with landing the plane (maybe he needs to be trained better). What I can't forgive is the terrible communication from Allegiant to our loved ones on the ground and the bad call to "send us back to Sanford", where I'm sure you would have deplaned us & cancelled the flight, leaving us stranded. I literally could have driven from Orlando to Concord NC faster and made it there safer than I felt on your plane. Please use this as a learning opportunity because there were many people on our flight who swore to never fly Allegiant again.