Allegiant Air

✅ Trip Verified | It was my first time flying ever. I had no idea what to expect. I had done my own research on Allegiant and have seen a lot of bad things and not a lot of good. My experience was absolutely wonderful. Flights both ways were on time, staff were all very kind, and even though the plane was full both ways it wasn’t overwhelming. Plus the price to fly was 70 dollars both ways that’s amazing. Will definitely fly with Allegiant again in the future.

Not Verified | Booked our direct flight from Indianapolis to Orlando for a short vacation. Read the reviews and thought a delay would be the worst we would encounter since there were no layovers. Day prior to flying out, I received a call that our flight has already been delayed an entire 6 hours! That took away one full day by the time we arrived. Couldn’t imagine that it would get worse but of course it did. Arrive for our return flight and all appears on track to leave at the correct time. Then the delays started rolling in. First delay was for 30 minutes. Second delay pushed it back another hour. This continues until we are 4 hours past our departure time. Still all good long as we make it back (my girlfriend had an important meeting the following evening). Then the cancellation happened. Huge problem a stranding 100+ people with no option out until the following night at 6pm (30 hours after our selected departure time)! Immediately called customer service (as the line for the onsite crew ran into the food court). Customer service was zero help aside from reimbursing us for that leg of the trip. Found out from customs service the initial reason for the cancellation was due to weather. How is that possible when I’m looking at the weather in both locations and it looks impossible to be due to weather conditions. Upon mentioning that, customer service then stated it wasn’t actually due to weather but mechanical issues (found out later that this has been a huge problem with many Allegiant planes). No help finding flights out. No help finding hotel accommodations. No help in any way. I totally understand there is a limit to the help someone can provide over the phone but it came across like I knew more about the flight statuses and options going near our return location than customer support searching through their system. As all flights canceled one by one that were going to our home state, we resigned to the fact we’re going to need a place to stay or book another flight from Orlando. They literally expected everyone to crash in the airport or scramble to book a last minute flight for that evening or the following day. With a limited number of options to get back in time, we booked the last two seats on a flight that cost a whopping $2,200 total. Made it home 10 hours later than expected and exhausted from all the travel hassle. Lesson learned here. Never flying Allegiant Air again.

Not Verified | The worst experience. I will Never fly again with this airline from the beginning customer service was aweful there are too many hidden charges thAt are not told to you in the beginning and the staff was the worst in informing you when you asked questions. I was charged $100 for a carry on $50 each way I asked the rep first off why didn’t the lady in the front inform me of a charge when I got my boarding pass which cost me $5.00. Then to begin boarding the plane I’m informed my bag is $50 then told we are charging you a $100 what the hell. Misleading a fair that was $130 turned to $265 it’s not the money it’s the misrepresentation and then only being told it’s on the website No one books a ticket reading a websites total disgrace to the airline industry.

✅ Trip Verified | Punta Gorda to Omaha. The Allegiant staff at Punta Gorda were amazing, very polite and professional. Didn’t meet a rude person at all. The flight attendants went above and beyond! and added humor to our flight. Flights were on time and smooth. I would fly Allegiant with this group again anytime. Thanks for a job well done.

Not Verified | Since when did handling luggage become complicated? Arrived two and a half hours early for flight and was told I couldn't check my luggage in now as they were still handling an earlier flight. This does not accommodate the TSA wait lines especially when you only have one person working the counter. We have been flying for over a century folks and have embraced technology, so what has put Allegiant at Syracuse airport behind the times.

✅ Trip Verified | Fort Walton to Newark. Allegiant Air canceled my return flight by text at 8:48 pm last night. Was scheduled to leave Fort Walton FL. at 7:30 am today 2-23-19 to Newark. Weather is perfect at both airports, my father was rushed to hospital yesterday after falling and hitting his head and I’m stuck here till tomorrow at a cost of approximately $1300 for the extra day and Allegiant is not responsible for any of incurred expenses. In a word disgraceful.

✅ Trip Verified | Sioux Falls to Sanford. One of the worst experiences of my life! So they have been booking flights that get in so late that all the rental car places are closed. So I couldn't go on the trip because of this and they wouldn't credit my money back. Pretty shady if you ask me! They should know that the rental car places may be closed and post that when booking tickets. Had I known that I wouldn't have booked the flight at all. I'm out $385 now cause of it. Also they do charge extra for everything too. Even carry on bags are extra. Nothing is noted about this either. I had to add them for an additional $80 then right after that that's when I went to add a rental car and little did I know not only their affiliate car rental places were closed by the time the flight got in but all the rental car places were closed so the tickets were completely useless cause of that. There's not even a hotel around that airport either so yeah after hours of being on the phone with countless reps and disputing the charges with my credit card company I'm still stuck with the charges cause of the non refundable BS they have even though I cancelled with plenty of time for them to resell the seats. They didn't even try to though cause I kept getting email updates on the flight that I cancelled. I highly suggest pay a little more and use a better airline that doesn't charge extra for things that should be included and they would actually help you out if you need a rental car and that isn't shady about it.

✅ Trip Verified | Rockford to Punta Gorda with Allegiant Air. This is one of the worst airlines on the planet. Bought a round trip ticket for my daughter and they canceled her flight a couple of hours before it was schedule to take off. Went on their app to cancel the coming home flight and it ended up cancelling the whole trip. Now we are stuck with my daughter who doesn't have a flight back to school. Called customer support and this was another disaster. On hold for about an hour and finally got the rudest customer service agent which couldn't do anything to help. She said there was nothing we could do to get her flight back and if I wanted to get the same flight I had to pay double the price of the original ticket. I ended up getting another flight from Spirit. They didn't refund the whole amount for my tickets and short $26. I tried to call back and can't get through. Never again using them.

✅ Trip Verified | Provo to Los Angeles. Staff uncommunicative and didn’t even send us through TSA in time for the boarding time posted on our tickets (we have ten minutes until we board and no passengers have been allowed through TSA yet). Completely unorganized and an unpleasant experience overall.

✅ Trip Verified | El Paso to Las Vegas. Do not fly this airline! We got to their ticket counter, within an hour of our flight, to check in and no one was there. The airport called over the intercom three times for an Allegiant rep to come down to help us. Finally, a rep comes down within 5 mins of our flight taking off and says she wouldn't open the ticket counter back up because the flight was already 80% full. Then, we called customer service for a refund. They would not give us a refund but would give us a credit with an $80 fee attached. Seriously, the worst airline service I've ever experienced. The absolute indifference the Allegiant rep showed to us was incredibly telling of how this airline treats their customers. Especially their military customers! I am stationed a few states away from my family and do not see them often. This was supposed to be a family trip and for everyone to see my 11 month old daughter (that most of my family hasn't met yet) however, now isn't happening because the ticket agent wouldn't open up the ticket counter "because they are 80% full." This airline might be affordable but you are getting what you pay for.