Allegiant Air

✅ Trip Verified | FT Lauderdale to Knoxville. This my seem trite, but has anyone experienced issues with being able to view and or change their flights through manage travel on myallegiant website. I have had this issue since December 2018. When logging in I receive an error message that reads: An unexpected error has occurred and we are looking into it. Please try again later. I have been receiving this message since December 2018. I have talked, chatted and emailed Allegiant multiple times and keep getting blown off. This may seem trivial, but I will tell you this, when you are attempting to evacuate your daughter from a hurricane and relying on Allegiant website to manage and change flights it becomes much more. The last time this happened, just recently during Hurricane Dorian, I had to phone customer service, I was on hold for over three hours in the middle of the night before I needed to evacuate her and when I finally reached the agent and explained my situation the agent hung up on me. I can assure you I was courteous and professional while attempting to remedy the situation. This is in no way how anyone should be treated during a difficult time such as this. Thankfully for my daughter things worked out ok. I would hate to think someone in a much more affected area had the same plight.

Not Verified | Reno to Las Vegas. I reserved a seat by paying money for my return flight. Then they have changed my seat and didn’t even let me know. What is the purpose of ‘reserve’ by paying money?

✅ Trip Verified | St Pete Clearwater to South Bend. The original flight for me was to return on August 28th. We left with plenty of time to spare. Traffic was backed up and horrendous. There was a very bad accident on the freeway, and we made it to the airport at 8:45am. The plane was to leave at 9:00am. My daughter and I had no bags to check and I was already prechecked in and ready to go. We knew it was a longshot, but we went straight to the gate just to see if I can make it. We were informed that the plane had already left. We looked at our app that had originally still said 9:00 AM it changed to the plane had left at 8:51 AM. We remained calm and went to the ticket counter to see what could be done. As time passed and the lady continued to attempt to help us, she let us know we would be charged 75 dollars as a comp fee for a flight on Saturday. We immediately felt upset and I had a panic attack. People behind us had also missed their flight and began to complain. The woman and another woman behind the counter began to become upset with those of us that missed our flight stating that we should have been there two hours prior. We asked to speak to a manager. The second woman kept saying “well many others were here on time, they were two hours early as you should have been, we can’t hold the plane for you”. We kept saying “we know you can’t hold the plane that’s not what we’re asking we don’t understand why we have to pay again when it’s not our fault that we missed“. We explained to the lady that we did not want to compare ourselves to others that were not on the road when we were on the road that were not affected by the accident like we were affected. She appeared to have no remorse. As they began to get a manager they asked those of us that missed the flight to step aside to another side and that we would be served once he came to the counter. A family came up and got in line and it had been maybe two minutes before a gentleman came to the counter, one of the people who missed their flight was a little old woman who went up to him thinking he must be the manager. However they told her that she needed to wait her turn that those behind her were actually in line, and had been waiting an hour to check in for their flight. Although maybe their perception of an hour is different or maybe it was the stress, but those people had just gotten there and those of us that were waiting for figuration of our missed flight and the cost of a second flight since it was not our fault that we missed our plane, we had only been waiting maybe 30 minutes if not less. What seemed like an eternity during the situation was really not that long, and those of us that had missed our flight were the only ones standing in line until they moved us aside and a family came up right behind us. Overall it was a very stressful situation with customers just wanting some clarification and understanding from the company and workers of the company just not having remorse and probably feeling stressed themselves as well. Overall the manager came and comped to all the flights for free for those of us who were involved in the freeway of the accident that had occurred and we were not able to make it to the airport. Although we greatly appreciate the consideration and understanding and compassion of their manager it still can’t be helped to feel uncomfortable or uneasy and just simply sad and stressed over it all.

Not Verified | St. Petersburg to Cedar Rapids. Bottom feeder of all airlines. Make their money off of people who have no convenient routing. PIE horrible customer service. Phone lines even worse.

✅ Trip Verified | It was fine. Exactly what I was expecting. A $115 direct flight between Indianapolis and Austin. The seats were uncomfortable and the FAs were largely disengaged, remaining in the galley for the entire flight, save for the one drink service. I paid the $6 for early boarding. And I paid extra for more leg room. I'm only 5' 9" but I have back problems. All in all, I got exactly what I was expecting, not much.

Not Verified | Allegiant Air's lack of a meaningful, real time complaint process speaks volumes regarding the company's total lack of concern regarding the treatment their passengers receive. You cannot phone in a complaint at all. Their live chat is limited to business hours, Monday thru Friday. Other wise, you can snail mail, or email. The email form provided is not designed for complaints, quite the opposite. I was moved from a premium seat I paid for to an inferior seat because of my oxygen concentrator. The only thing they did was refund the $15. Absolutely no other concerns as to how that decision was made, it's effect on me and my health, nothing. They simply don't care.

✅ Trip Verified | Bellingham to Las Vegas. Absolute worst airline ever! We have spent much the whole day at the airport because our flight has been delayed 3 times. This is inexcusable. How can they think that it is ok to mess with people's lives like this! We only had two days in Vegas with one day spent at the G#D Dam# airport because this airline can not seem to get their act together! We will never fly with this poor excuse of a company ever again! There are plenty of choices out there. I would rather pay more than to put up with this garbage.

✅ Trip Verified | No curbside checkin you can see the line to expect leaving from FLL. Arrive 2 hours in advance for domestic flights only to have your flights delayed(see attached). They let a passenger onboard who was not supposed to be on the flight we were on and the only reason they figured it out was because the seat had been sold to someone else. You cannot even take a nap on your flight because the flight attendants are broadcasting and distributing snacks in a loud manner If you have another airline you can choose (which I didn't flying to Asheville besides Spirit) easy choice, anything but Allegiant. Every seat on the airline is the same (seats do not move no leg room or place to fit a water bottle on the A320), they try and fit as many people on the plane it seems and delay departure times to fill every seat. Best of all they charge you for everything. Bring snacks

Not Verified | Belleville to Punta Gorda. Absolutely horrible. Taken this flight twice in 60 days. Both times it was 7 hrs late. Sitting at Belleville airport now with hundreds of stranded people due to 5 late Allegiant flights.

✅ Trip Verified | Kansas City to Destin. I would strongly recommend flying with Allegiant. We had a great experience. Greg the flight attendant was the nicest attendant we have encountered, Our flight was a very nice one, all the other staff were very nice too. We got a very good deal and very nice prices for our tickets, and luggage. It was a nice non stop flight from KC to FL. We will definitely fly again with Allegiant this was our first time using this airline.