Allegiant Air

✅ Trip Verified | Tried to book my flight to go pick up my minor daughter that was visiting with family. I booked our flights separately since I was a round trip and she was a 1 way to have the issue of not being able to successfully book her flight because she was a minor. I instantly after numerous tries of trying to book her flight got on the phone and live chat and was not able to reach customer service for help in booking her flight successfully, then live chat wasted my time and said my only option was to get through by phone to add her to my return flight. Moving forward 5 days, multiple phone calls and a ton of wasted hours with no success of getting a human on the phone I had to drive an hour to the airport to confirm I wasn’t loosing money, to be told I would be paying an extra $200 and that there was no other options. I’m severely turned off and will never fly this airline ever again! What’s going on with customer service, all around disgusted. Fly Delta or any other airline. Good luck getting through to a human to try and adjust anything with your travels.

Not Verified | Our flight from Lexington KY was cancelled 3 hrs prior to set time departure, our only option was a flight leaving from Cincinnati at 6.48pm, where we had just driven from, then that flight gets delayed 2 hours due to “maintenance.” Now the scheduled time was 8.48pm. New crew had to be called in delaying it again til 9.30. One called in sick cancelling the flight after we had waited 8 hrs to make sure it’s all good. Last chance was the next morning at 8am. All was finally well with this departure until we arrived to Destin and now have waited over an hour to even pick up our luggage. On top of it customer service was definitely very poor all around at the airport.

✅ Trip Verified | My flight was canceled. Not the complaint because I would rather be safe than sorry. But then you give an incentive card that won’t load. So I sit on hold with customer service for over two hours while no one ever answers. Try live chat and no one is available. Send a email and no one responds. Like I said I can handle the cancellation but poor customer service no excuse!

✅ Trip Verified | Multiple issues with this flight: First notification of a delay (6.30am to 8.45am) was sent only two hours before the flight. Of course, we were already through security at that time. Had to wait around at the gate. Finally started boarding at 8.00am. The boarding process was chaotic with anyone lining up and boarding regardless of Zone. I was in Zone 2 and 2/3 of the plane was already in line and boarded ahead of me. Apparently there was an issue with the pilot and they had to call another pilot to come in. He lives across the state and wouldn’t be at the plane for an hour and a half after our delayed departure time. They boarded everyone regardless (they knew of the issue) and had us sit on the plane two more hours waiting for a new pilot. Horrible.

✅ Trip Verified | I have been sitting in this airport for 7 hours now with no updates, no apologies, no vouchers. Everyone in this airport is extremely upset and we have only been told that there was mechanical issues and it would be an hour delay. Then delayed 2 more times. They said they are sending a plane from Florida and come to find out it wasn't even in the air yet. They said they can't do anything and we will have to call customer service. I've been on hold for 1 hour and hung up on once before after waiting 45 min the first time. They don't care about their customers whatsoever. Kids are crying, people are missing their rides, and we need to go to work in the morning. After people asked to speak to a manager calmly, the one and only employee in this airport called the police. They were nicer and more informative than he was! Ridiculous, rude and costing us time money and suffering.

Not Verified | Horrible management of passenger loading in Austin. Staff can not give passengers any information on loading time. Very poor management of a late flight making the situation much worse than it needed to be. No consideration to help passengers social distance due to compete absence of communication.

Not Verified | They dropped the size of the airplane leaving the flight overbooked on a smaller airplane. Offering $300 then $400 voucher for another flight (until they told people when their next flight was and that was 4 days later) (A) Don’t stop start boarding the plane if your going to stop it because you want to continue to offer the same amount to people over and over and over. (B) Common sense would say to put someone on another plane as another option at the same time so you would have to pay the voucher on top of that! But you offered the voucher, then those that accepted you tried to negotiate giving them less of a voucher while everyone is sitting waiting to board and leave! (Now 20 minutes behind schedule) a gentleman disrespects a lady, he was acknowledged and spoken to by an employee yet you let him board the plane? Yet again no common sense! You allow us all to sit 30 more minutes on the plane and yup take that guy off the plane! (50 minutes behind schedule) Finally get rolling but we are second in line and 1 hour behind schedule we are in the air! Instead of being cheap and not using a brain you will lose several people from this flight as I personally came into Florida with 7 others on this flight for a poker tournament. Not that we personally need anything nor wanted anything, the fact nothing (not even a dam bottle of water was offered) just a dragged out apology and excuse after excuse and apology after apology, when it only would have taken was commonsense. This company blows my mind and that was the last straw and a disgusting display of business!

Not Verified | If you're here you're probably considering using Allegiant to save some money on your next trip. Nope. Don't do it. Don't cheap out. All of the negative press is real. There is quite literally a "60-Minutes" documentary episode on how bad Allegiant Air is. Their booking systems are a mess. There were four attendants checking people in, all four of the people in front of us had separate issues they couldn't resolve. The return flights were all canceled the morning of stranding us there. Not a drop of rain or bad weather at either airport. We later found out all Allegiant Air from that and connecting airports seemingly randomly canceled. When we arrived at an airport someone who knew told us their tech systems had totally failed or something and that it was a common occurrence. We got a refund of a tiny fraction of the cost of our tickets (legal?). In order to receive the refund we needed to use a sketchy third party website and enter our full bank routing information (feel confident about giving them your full bank into after all I mentioned?). We ended up driving back home 800+ miles, entertaining ourselves with news stories about how Allegiant Air screwed over customers. And what's crazy is that we were home long before our content ran out. Anyways - back to you. You're looking at saving $250-$350 vs Delta or American or something. Don't do it. It's not worth it at all. Just spend the money.

✅ Trip Verified | I had a horrible experience with Allegiant. My flight was at 3:08 on June 5, I arrive at the gate after checking me, my brother, my son, and our pet puppy in once at the gate their was this lady there who stated that I can’t get on last minute because the dog was on a hard sided cage where on the websites it’s said both is okay and I spend 2 hour on the phone the previous day to get a representation on the phone to add the dog and was also told it was okay. She had no sympathy she gave me short blunt answers and didn’t even offer a alternative or a apology once I ask her what I can do she stated I can purchase the soft sides one but she’s closing the gate. Before this whole incident happen I spoke to her before where she saw the dog in the cage and didn’t say nothing and when the incident happen I ask to speak to higher up since she was a supervisor but she said there’s no one else I can speak to. Long story short I was denied access on the plane and my sister had to drive 1:39 min back to come get me to go home. Allegiant pet policy All pets must be transported in a soft-sided or hard-sided enclosed leak-proof carrier

Not Verified | I drove to Ft Lauderdale for my Allegiant flight. Initially they delayed my flight for 2 hours then straight up cancelled the flight. I noticed a pattern with Allegiant. Just before they cancel a flight, all workers disappear so you have no one to talk to. I called their 800 number and they told me there would be a flight out of an airport 3 hours away at 6am the next morning. I drove the three hours and at 5am, the workers all disappeared. A moment later, the flight was cancelled. This is the second time they have cancelled my weekend trip to see my grandkids. Their cheap flights aren't worth the headache of cancelations.