Allegiant Air

Not Verified | I never heard of this airline but took a chance. Worst mistake ever. They cancelled my son's return flight less than 24 hours before departure with no reason explained. Spent several hours on the phone and was not able to talk to anyone. They sent me a credit voucher for future flight which was unbelievable. I used American Express so I will get charge taken off. This airline is pathetic and I would never take a chance with them again. Thankfully, I purchased travel insurance and will get reimbursed but my son almost didn't make it back and for that reason I will never book with them again.

Not Verified | Terrible experience on both ends. They canceled our flight home with no help or assistance what so ever. My family is stuck, and now we're scrambling to find a hotel and a way home.

Not Verified | Our family vacation flight from Illinois to Florida was nearly perfect. However, three days into our trip and two days before we were to leave, we received a text message saying that our return flight had been cancelled with no replacement options. I spent nearly an entire day of my vacation scrambling to find another way for my family to return home, and ended up spending $800 more dollars to get home. We were able to get a refund on our original tickets, which was a relatively easy experience, but we are out $800 dollars and a day of vacation and won’t get that back.

✅ Trip Verified | First flight on Allegiant and will be our last. Airline had overbooked the flight by 6 seats. Announced at the gate that we would not board until there were 6 volunteers to accept a payout. The next flight to Austin on this airline is four days from now! Would not board. Then we boarded the plane already late. However the crew couldn’t reconcile the passenger count with “the home office”. This was another 75 minute delay. Not mechanical, not weather - a simple passenger count. Seats were awful - think grandma’s dining room chairs that force one to sit up straight. Service was grudgingly done early in the flight - even water was not complimentary. When we arrived in Austin, the terminal was like something in a banana republic. Booked this for the direct flight. Next time we’ll stick with a real airline.

✅ Trip Verified | Unfortunately this may have been our last trip to ever fly with Allegiant. On Sunday, 7/10 we were suppose to fly from Las Vegas to San Antonio. Early that morning we were notified our flight was delayed an hour, no big deal. When we get to the airport and board, we are notified we have to deboard the plane for maintenance, no big deal. However, once we are off the plane we were not given any update for about 30 minutes. Finally we are told we'll be boarding around 5.30pm. Our original delayed depart time was 3.30pm. Once we are back on the plane, we remain at the gate for about 35-40 minutes with no update. We eventually leave the gate, maybe take one lap around the airport and the pilot let's us know the computers are having issues related to the heat outside. A few minutes later, he says we cannot take this aircraft to San Antonio and all the passengers receive a notification that we'll be leaving from a different gate. Fine, no big deal. Everyone is under the impression we are changing planes and will be on our way. They ask everyone to deboard again, and wait until everyone is off to inform us that our flight has been cancelled. It is now close to 8pm, 10pm central time in Texas. There are no flights coming back to Las Vegas tonight that will be returning to Texas. Because Allegiant waited so long to call it quits, about 4 people were able to jump to another airline and get home Sunday evening. We ended up having to spend over double what we paid round trip for a Southwest flight the next morning to go one way. We were also forced to find a place to stay because Allegiant did not accommodate the displaced passengers. It was ultimately a stressful and exhausting 24 hours due to the lack of communication from the Allegiant crew on the ground. Many people may have been able to find better accommodations that were not ridiculously expensive had our flight been cancelled much earlier. After returning home, we spend over 4 hours on hold just to talk to someone about the refund process. My first and last Allegiant experience was such a let down and exceptionally disappointing across the board.

✅ Trip Verified | Chose and paid for seats. Then seats were changed to unwanted seats. Airline only one who could change purchased seats. Forced to double pay for seats in order to get acceptable seats. Rip off!

Not Verified | I was trying to enjoy a nice little get away with my mom before I leave for college and so far it’s been a pretty rough start. We booked our flights with Allegiant a couple of weeks ago, this morning July 11th and we were supposed to fly out of Des Moines Iowa at 7 but they canceled our flight at 2.30 this morning, we fortunately got a flight at 1.30 in Omaha. We drove to Omaha and when we got there, there were no staff at our terminal check in. We eventually boarded and sat down and then waited an extra hour to fly out. While we were waiting we sat next down to this very nice gentleman, he had his mask on and all and took it off for food, a couple of minutes later the attendant asked for him to get off the plane and was escorted out without explanation.

Not Verified | Do not book with this airline! Departing flight was delayed 3 hours, returning flight was cancelled with no options given as a return! My family and I were stranded in Florida with no way home. We spent one entire day of our vacation trying to find a way home! We ended up finding a return flight 2 hours away from where we flew out of. We incurred an extra $200 just in fees for last minute tickets and rental car fees above and beyond an extra $500 we had to shell out last minute for a flight home for 4 of us. Not to mention, having to find a ride home from flying in 2 hours away from where our car was at the departing Airport. My refund is now 12 days over due and no one will answer the phone at Allegiant. I've waited on hold for 2-3 hours to no avail. They owe me $460 that has yet to be refunded. I'm starting to lose my patience with this airline. As I said, do not use them and avoid this nightmare! I wish I could have them a -100 because 1 star is still being generous!

Not Verified | My son has recently just graduated A.I.T in the United States Army. He was allowed to fly home for a week to celebrate. He went back to fly him, his wife and 2 children home to find out after getting to the airport right before they were to board the plane they cancelled the flight. They rescheduled him to Houston instead of Austin where his car was. They didn't let him know there were no rental cars in the Houston airport due to this COVID-19. He simply wanted a refund so he could book a flight with another airline. Only to be told that he would have to call some number that had a wait time of 3 hours. This airline has no respect for the military of the country that they half way operate in.

Not Verified | Tried to cancel because of a medical emergency and was told too bad, no refund. Only a credit offered as a one time consideration. They don't have flights near where I am moving to.