Allegiant Air

✅ Verified Review | Undoubtedly the worst flight I have ever experienced. We experienced three departure delays, for various aircraft-related mechanical problems, which made our departure 6 hours late as well as our arrival in Knoxville. Allegiant Air, as required by FAA regulations, provided us 1 cup of warm water (during our last delay while sitting on the tarmac), and approximately a 2-ounce serving of Chex mixed with two tiny pretzels. Allegiant Air's website stated the flight departed at 12.00 noon, and arrived at 3.45pm. The stewardess stated we would receive vouchers from Allegiant Air, which I did tonight. They are for $50, are valid only for a future flight on Allegiant Air, and must be redeemed within 1 year. They are the only airline that flies that route - a 1 hour 40 minute flight, and would not have another flight for three more days. Their required policy submitted to the FAA states that they do not compensate excessive delays, which does seem to comply with Federal regulations. They classify delays resulting from mechanical problems as "a delay resulting from situations beyond their control" such as would be severe weather, control tower equipment problems, etc. My previous experiences with Allegiant Air had delays of usually about 1 hour, but the savings seemed to justify those delays. Their seat configurations favor adults with less than a 30" inseam. I cannot envision flying this airline again except under the most extreme circumstances. Even then I cringe at the thought. No amount of savings are worth what we endured.

✅ Verified Review | Asheville to Baltimore. Beyond horrible customer service and ridiculous delays. Will never be flying this airline again. The cheap cost of the ticket doesn't make up for how horrible this airline is. Flight was delayed over 7 hours, they gave us an $8 meal voucher which wasn't even enough to buy a decent meal. Offered tiny cans of soda and water. Can't say enough negative things about them. Don't waste your money and more importantly don't waste your time.

✅ Verified Review | I don't think there is ever one flight that I have flown with Allegiant that hasn't had some sort of problem or delay. This airline is an absolute joke. I'm currently sitting at the airport right now going on a two hour delay from Peoria to Phoenix–Mesa. There was a malfunction and a mechanic was needed, so we then get the word that the mechanic is one hour away. Over an an hour went by then got word the mechanic was on site and still currently waiting to see when we are going to be leaving. After this trip, I'm done flying with this company. Never again.

✅ Verified Review | Cincinnati to Austin. I was excited about the cheap price but it doesn't make up for how bad the customer service was. The Allegiant employees working around the terminal were unprofessional and rude. When I asked the guy at the gate a question about whether I could purchase an 'early boarding' pass at the gate, he seemed flustered and then rude and eventually just blew me off. I was trying to make an additional purchase and he turned me away for some reason. When I arrived in Cincinnati the Allegiant folks took 60 minutes to start loading our stuff onto the baggage claim thing. I will not be using this airline again, even with the cheap price..

✅ Verified Review | Santa Rosa to Las Vegas. Spend a few more dollars and do not fly this airline. We have had 2 experiences with this airline and both have been horrible in more than just one way. Our flight got cancelled just like that a week before the flight, still working on getting our money back. First experience included almost 2 hours of departure delay without given an apology or explanation, on the way back we waited one hour inside the plane before the plane took off. Customer service not so compassionate or understanding of any issue or even get our own money back.

✅ Verified Review | We had the most horrible experience with Allegiant Air. First off we were delayed from Sioux Falls to Las Vegas. They loaded the plane and we stayed on there for an hour before we had to deplane. Two hours later they told us that we were stranded for the night. They said they were going to give us vouchers for rooms, and then after an hour waiting they didn't have any vouchers. So we were all forced to front $250. The next day we were supposed to leave from Sioux Falls at 1248 and we were delayed until after 3.30pm. Finally arrived almost 24 hours later. Then on our return we were delayed 2 hrs again and then when we arrived we were stuck on the runway for an hour, due to not enough staff to unload the plane.

✅ Verified Review | Los Angeles to Idaho Falls. I am an adoptive mother of two boys (5 yrs old) and (8 yrs old). They have two full blood brothers. (18 yrs) and (11 yrs) and we decided it would be fun to have them come stay with us for a week during the summer. The brothers live in Anaheim and I saw the tickets on Allegiant Air for a very good price out of Los Angeles so I booked them. They have never been on an airplane before, but they are 18 yrs old and 11 yrs old so I thought everything would be just fine. They arrived at the LAX airport 2.5 hours early and checked in just fine, I received an email stating they checked in, bags were checked in. I guess they got held up in security, when they got to the front of the security line they told them they had 13 minutes to get to their flight. After they were done being searched they had 3 minutes to get to the flight. They asked the TSA staff where the gate was and he told these boys to go to the gate in the opposite direction, so they missed the flight. They did not have a phone and had to borrow a phone to try to find someone to drive 3 hours back to get them. How do you check in 2 boys and not make sure they are on the plane? While I am sitting here in Idaho waiting for them, I get a message telling me they are not on the flight, and they do not know where they went. I was in the Idaho Falls airport and I asked the security guard if he could help me locate them by contacting someone in security at the LAX airport to make sure the boys were ok. He told me no and had me go stand in the Allegiant line. I waited patiently in line and finally up to the front to talk to the lady at the desk. I started to tell her what was going on and that I did not know where the boys were and she did not say a word - and put up a sign that said the line was closed. I finally got to talk to the man who handed me a piece of paper with a 800 number on it and told me to call and talk to them. I called the number and it told me I had a minimum 45 min wait to speak to a representative. I did pick up the boys luggage that was checked in and sent (without them) so now I have the luggage and my boys do not get to spend the whole week as we had planned. Allegiant told them to come back on Friday and they will let them on the next plane out of there. Yes 4 days later. I am still shocked that nobody would help me out during the crazy ordeal and would not help me find a flight to get them here to us.

✅ Verified Review | Worse airplane experience ever with Allegiant Air. Poor communication, inconsiderate, delayed for hours. Boarded flight from Las Vegas to Austin at 3:35 were supposed to depart at 4:04. Sat on plane baking in the heat until 4:40. Staff stated we had to burn off fuel because of weight issues and would have to deplane. Deplaned for a hour and a half. At this time we were told there was an incident that caused the runway to be shut down. Got back on the plane to find out more people and more bags had been added so the plane had to be recalibrated. Didn't depart until 7:35. Made it back to Austin at 12:09 am. Took 30 mins for bags to come off the plane. 20 mins ride back to terminal. Waited on shuttle to take us to car which waa another 15 mins. So horrible.

✅ Verified Review | We decided to use Allegiant Air to travel from Stockton to San Diego direct flight and value good. Once Allegiant opened we check in, luggage. Customer service representative at Allegiant was able to scan our boarding tickets from my phone. I would recommend you down load Allegiant app on your phone and pre-check in night before this process will be easy process. My friend recommended this and made it easier for us. Before we boarded our flight I informed the staff that scanned boarding tickets, my travel partner needed assistance with wheelchair. It would be difficult for her to walk the ramp to board plane. She took care of the arrangements and my travel partner was boarded with assistance and great customer service. Our departing and returning flights on time. She advised us to ask for assistance once we arrived at San Diego Airport and returning to Stockton Airport too. Our experience with Allegiant Airlines was great! Thank you!

✅ Verified Review | Las Vegas to Austin. This was my first time flying with Allegiant and also my last. Flight was scheduled to leave at 3:35 pm but was moved to 7:05 due to high temperatures in Las Vegas. I understand this was for safety reasons, but since the company is based in Las Vegas, why would you schedule a flight in the heat of the day during the month when the highest temperatures occur? When we finally boarded the plane at 8:10pm, we had to get off due to engine problems. Like other reviews we were told we will give updates every 30 minutes, we are getting you another flight, etc. At 11:30 pm we were finally told the truth, our flight was canceled. I don't even want to go into the horrible details of customer service and how most of the passengers had to sleep in the airport, myself included, because it was that bad. I will pay more to fly with a better airline that takes care of issues like this and actually cares about their customers. I truly don't believe the money you save is worth it.