Allegiant Air

✅ Verified Review | Allegiant Air flights are cheap, but their planes are never ready, and you aren't going to depart on time. They prepare for take off. Then, taxi to the runway. Then, return to the gate. Then, do a computer reset. Then, Prepare for take off again. Every time I've flown them, it's like a circus. Here's an idea: How about checking the plane before departure?

✅ Verified Review | I flew from Austin, Texas to Cincinnati, Ohio through Allegiant. I chose Allegiant because they have a non-stop flight from Austin to Cincinnati and it seemed convenient. When I got to Cincinnati my flight landed at 10.33pm. I left the gate and immediately went to baggage claim and double checked with the Allegiant that I was waiting in the right spot. It took a minute for me to get their attention because the employees were in mid conversation with each other. I waited for about an hour and a half and began to get worried because that's a long time to be waiting for a bag. So at around midnight I went to the Allegiant help desk but there was no one there. I was able to chase down one of the employees as they were leaving to go home I imagine and she was very short and irritated that I was asking about my bag. I have flown a lot and I've never had to wait for a bag for so long so naturally I was worried. One of the other employees was walking by with my bag headed towards the desk so I went and claimed it and asked her where it was. She also was very irritated and said "I pulled it off the carousel" and walked away. The staff were very rude, the seats were extremely cramped, and waiting for a bag for an hour and a half is ridiculous. I chose Allegiant because the non-stop flight was convenient but I will never fly with them again based solely on how rude the desk help was and the long wait for my luggage. I will gladly pay the extra money through a different airline.

✅ Verified Review | Belleville to Punta Gorda. Allegiant issued me a baggage credit in Nov 2016. Went to use credit and it is hidden in a drop down arrow where you need yo type it in. If you do not click the drop down arrow, you will never have the opportunity to type in the voucher credit. It is very easy to over look. Appears the intent if Allegiant. If they wanted you to use it, they would make it visible with out having to click the down arrow. This is what happeed to us. We booked anyway due to we did not want to lose the price. Called customer service, takes 45 minutes to 1 hour to speak to a representative. Once through, they said it was too late and thanked me for my donation as they would not re-issue my voucher.

✅ Verified Review | Kansas City to Las Vegas. Worst airline I have ever flown with. Flight delayed both ways for hours. Could not get bags from airport for almost two hours- supervisor refused to explain why or even meet with people. Customer service representatives were rude and used foul language when interacting with customers. Maintenance issues on the second flight - kept telling us 15 more minutes -- no air -- rudest flight attendants I have ever encountered.

✅ Verified Review | Tulsa to Baltimore. I paid roughly $214 for my upcoming flight to include cancellation insurance. Sure enough, I had to cancel and received a voucher of $131! Not only did I not get my money back but they gave me a voucher for only a percentage of what I paid. What was the point in purchasing insurance? Their website wasn't working when I originally tried to book my flight online so I called to make my reservation. After waiting on hold for 46 minutes at 10:00 at night I someone finally answered and I was charged $30 to book over the phone. I won't be using them again!

✅ Verified Review | Arrived at Pittsburgh early this morning for flight scheduled to Tampa Bay. We boarded the plane and after a long delay, all passengers were asked to exit the plane. Allegiant staff alerted passengers to expect an hour delay. After several hours of waiting, they cancelled the flight! They stayed we could pick up our baggage up downstairs and that they would not be rescheduling the flight. Horrible customer service. Do not use this airline.

✅ Verified Review | St. Pete–Clearwater to Asheville. My most recent trip was scheduled to depart Asheville at 6:45pm on Monday and was rescheduled for 12:00pm on Tuesday. Due to the fact that I had several Tuesday morning work meetings planned, the Tuesday option was no option at all, so I had to rent a car and drive from AVL to ATL to catch a flight with an airline that has a better track record for getting people where they need to go in a timely manner. For the costs of a rental car from AVL to ATL, the costs of a last minute Delta flight, the costs of my time, and the expense of my sanity, I could probably have flown Delta First Class for all of my previous Allegiant flights and still have come out ahead. While the automatic $100 voucher is a nice gesture (that nowhere near covers the actual cost of the incident) I am afraid I have very little use for a $100 voucher to fly on an airline I have zero confidence in. It is such a certainty of negative experience, that I feel guilty even gifting this voucher to an enemy. Unless there is a full overhaul of what has become the very worst airline I have ever dealt with, I have no plans to ever fly Allegiant again.

✅ Verified Review | Allegiant is the worst airline I have ever flown on. Pay the extra money to get a flight that is actually on-time. My flight from Eugene to Los Angeles was delayed almost 4 hours. Then my flight back was delayed as well. They don't tell you until after the flight is supposed to leave that its being delayed either. None of the staff realize whats going on. Terrible air service. You get what you pay for. Do not use this airline unless you feel like waiting endlessly at the airport

✅ Verified Review | Undoubtedly the worst flight I have ever experienced. We experienced three departure delays, for various aircraft-related mechanical problems, which made our departure 6 hours late as well as our arrival in Knoxville. Allegiant Air, as required by FAA regulations, provided us 1 cup of warm water (during our last delay while sitting on the tarmac), and approximately a 2-ounce serving of Chex mixed with two tiny pretzels. Allegiant Air's website stated the flight departed at 12.00 noon, and arrived at 3.45pm. The stewardess stated we would receive vouchers from Allegiant Air, which I did tonight. They are for $50, are valid only for a future flight on Allegiant Air, and must be redeemed within 1 year. They are the only airline that flies that route - a 1 hour 40 minute flight, and would not have another flight for three more days. Their required policy submitted to the FAA states that they do not compensate excessive delays, which does seem to comply with Federal regulations. They classify delays resulting from mechanical problems as "a delay resulting from situations beyond their control" such as would be severe weather, control tower equipment problems, etc. My previous experiences with Allegiant Air had delays of usually about 1 hour, but the savings seemed to justify those delays. Their seat configurations favor adults with less than a 30" inseam. I cannot envision flying this airline again except under the most extreme circumstances. Even then I cringe at the thought. No amount of savings are worth what we endured.

✅ Verified Review | Asheville to Baltimore. Beyond horrible customer service and ridiculous delays. Will never be flying this airline again. The cheap cost of the ticket doesn't make up for how horrible this airline is. Flight was delayed over 7 hours, they gave us an $8 meal voucher which wasn't even enough to buy a decent meal. Offered tiny cans of soda and water. Can't say enough negative things about them. Don't waste your money and more importantly don't waste your time.