Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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2/10

"the cabin crew allowed us to sit together"

(United States)

Verified Review | Flew Orlando to Youngstown. On a plane that was only 3/4 full Allegiant Air decides to seat my wife in the front of the plane and me in the rear. Why? So they can charge additional fees for seat selection. $9-$23 per person. That's $18 to $46 if my wife and I wanted to sit together on a flight I book for us both at the same time on the same credit card. You just can't justify that. We refused to pay the counter girl who had no empathy. Thankfully the cabin crew allowed us to sit together in one of the many empty groups of seats. I won't ever consider this nickel and dime airline again. Even if the flight was advertised as free. By the time your finished with their nickel and dime tricks you could have flown on a real airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Youngstown
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Allegiant Air tops it for the worst"

(United States)

Verified Review | I thought Frontier was bad but Allegiant Air tops it for the worst. Flew Cincinnati to Denver. $100 carry-on fee. Absolutely terrible. I feel sorry for the people that have to work for this airline, it is the bottom of the barrel. Once is enough to realize it's worth the extra $20 to fly a real airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCincinnati to Denver
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"completely different experiences "

(United States)

Verified Review | Fort Wayne to St. Petersburg. I had completely different experiences at the airports. Fort Wayne had amazing staff and were very accommodating! Once I got PIE it was a completely terrible experience! Fort Wayne has great staff and the manager there was exceptional! St. Petersburg could really learn customer service skills! My ratings are only applied to Fort Wayne.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Wayne to St. Petersburg
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"My vacation was ruined"

(United States)

Verified Review | Cincinnati to Las Vegas. Worst experience of traveling I have had! First the plane supposedly had to be downgraded so everyone's seats were wrong and my husband's extra leg room was not available. Then they lost our luggage for the entire trip apparently couldn't find it when I spoke with them on 8/18 and 8/20 (since we got an email that we also had a downgrade for our flight back) and then when I got to the airport they wouldn't let us board until they got a certain amount of volunteers to fly out the next day So we were late to take off. Then I stopped at the baggage area when we finally landed in Ohio again to check on our luggage and found out that they logged our baggage as found in Denver on 8/18 and no attempt was made to contact us at all. We wasted $200 on clothes and supplies in vegas that shouldn't have been. I still haven't gotten refunded for my leg space seats or luggage checked fees for both travel there and back or any communication about when I will be getting it. Instead I get requests for reviews and deals for our next flight. I will never fly this airline again. They don't even have a scanning system for their bags checked. You get what you paid for when buying a cheap flight through an airline with nobody knowing who they are but lesson learned. Do not fly them ever! Save the stress. My vacation was ruined and so stressful
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Las Vegas
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"expect delays with Allegiant Air"

(United States)

Verified Review | This is the 3rd time in 12 weeks I've have flown with Allegiant. One flight cancelled and two delayed for four hours or greater. The first time being 6 hours with a child in tow and the second time being 4 hours. To compensate our first flight they gave us each a 50 dollar voucher (hardly compares to the 6 hour wait time). The second flight there has been no compensation! Allegiant is known to be delayed 30 minutes but my past two experiences has combined for a total of 10 hours in delays. I don't fly to be delayed, I fly to get to my destination on time. Allegiant has proven this is not a priority to them when they do not even explain to their passengers why we are delayed. Two 50 dollar vouchers for two poor flight experiences is hardly worth it. Either fly someone else or expect delays with Allegiant Air. There is a reason the prices are so low.
AircraftMD80
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePasco WA to Las Vegas NV
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"expect delays with Allegiant"

(United States)

Verified Review | Sanford to Louisville. This is the 2nd time my wife and I have flown with Allegiant in the past month. Both times our flight has been delayed for a few hours. The first time being 6 hours and the second time being 2 hours. Both times we were on the plane/boarding and we were told to get off without any explanation. To compensate our first flight they gave us each a 50 dollar voucher (hardly compares to the 6 hour wait time). The second flight there has been no compensation! Allegiant is known to be delayed 30 minutes but my past two experiences has combined for a total of 8 hours in delays. I dont fly to be delayed, I fly to get to my drstination on time. Allegiant has proved this is not a priority to them when they do not even explain to their passengers why we are delayed. Two 50 dollar vouchers for two poor flight experiences is hardly worth it. Either fly someone else or expect delays with Allegiant Air. There is a reason the prices are so low.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSanford to Louisville
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Overall great experience"

(United States)

Verified Review | Harrisburg to Orlando Sanford. Could not have been more happy with the experience from use of app for boarding, to the airport and then the plane. It was my son's first flight and he couldn't have had a better time. Yes, you have to pay extra for baggage and seat selection (as you do with most airlines now), but with the low airfares, it is still cheaper! The staff and pilots were extraordinary. The A320 we flew home in was practically brand new (they are moving towards an all Air Bus fleet). Flights were on time, no delays - arrived at destinations early. Also rented car through Allegiant and all I needed was the app on my phone to pick up. Overall great experience and will fly Allegiant again.
AircraftMD-80 / A320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHarrisburg to Orlando Sanford
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"You get what you pay for"

(United States)

Verified Review | Syracuse to Myrtle Beach. When the aircraft turned on, a loud constant high pitch noise occurred for a long period of time and it was ongoing until dimmed when we left the ground. The seats do not recline and the temperature was freezing cold on the plane; you could see customers bundled up from head to toe all throughout the aircraft. In addition, the flight was delayed 3 hours before departure due to a gas spill. There were no updates over the intercom during the delay so confusion and frustration increased for customers. The one positive comment I have is the flight attendants were friendly and accommodating during a family members plane sickness. However, I do not recommend if there are other airline choices. You get what you pay for.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSyracuse to Myrtle Beach
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"just say no to Allegiant"

(United States)

Verified Review | This is my second-and last time-I will ever bother with booking Allegiant. The flight was 2 hours late arriving in and leaving from Missoula. I was in one of the airport concessions and was visiting with the person working there. She said that this was not an isolated incident-this flight is delayed on a weekly basis. I chose Allegient because I could get a cheap round trip flight to Montana. But once the carry on baggage fees, the cost of buying a seat assignment, the taxes and the weekly parking cost of leaving my car at an inconvenient airport because Allegient only flies out of off-the-beaten-track airports, turns out the price is comparable to flying just about any other airline. I'm 5'7" and my knees hit the seat in front of me. There is nothing free on Allegient-no beverages or snacks unless you buy them. Just say no to Allegiant.
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMissoula to Oakland
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"book with someone else"

(United States)

Verified Review | Not worth my time or money. My Allegiant Air flight from Cleveland to Punta Gorda was delayed for 7 hours! We were given a $50 voucher for a later flight booking, but I was told that I would have to cancel my return flight to use the voucher for that. I cancelled my return flight, but they would not refund my credit card, they just issued a second travel voucher for a future flight. I'll probably not be flying within the year and it will expire, and certainly not with Allegiant. Passengers were given a food voucher, but then told by the vendors that they don't accept Allegiant vouchers because they don't pay them back. Book with someone else. Seriously. You have been warned!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCleveland to Punta Gorda
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no